Maya Palace

You would think as a woman who had been married before that I would have this wedding dress thing nailed, right? Oh dear, how wrong we can be. I was thinking I could order a dress like4 months before getting hitched– nope! So when my plans fell through to go to a San Diego bridal shop, I Unilocaled bridal Tucson and found this place. Made an appointment for a Sunday (already a plus). Walked in and was treated with every courtesy and kindness, despite me getting caught up in sleeves, losing my glasses every 5 seconds, and tripping on dresses. Also foolishly wore a hot pink regular bra. The kind woman who helped me just smiled and joked with me about it. Her first suggestion was exactly what I wanted, but we still tried on more to be sure. Nothing else even came close. Ordered and confirmed the next day with an arrival date. I am so excited. Beautiful gowns, friendly staff, and the only bridal shop I visited. Success!

Maya Palace is not kidding when they say they have 600+ wedding dresses. The selection was diverse and if you picked one place to shop for your dress, this would be the place!
There was a confusion on the time of my appointment. I booked for 10am but they had me at 11am. Nevertheless, I was able to be seen at 10am! I was assisted by an Italian lady (I’m sorry I forgot her name). She let my mom, sister, and I browse the store and pick out dresses to try on. The store is organized by designer and then style. It made it very easy to know where to look for a dress.
The store got very busy as my appointment progressed. I had mine on a Friday morning but it would be a good idea to book during a weekday. I can’t imagine what the weekends are like.
When it came time to try on the dress, I was helped in and out of them. I would recommend wearing a nude strapless bra and full-​coverage underwear. In between trying on my choice of dresses, she brought different dresses that were flattering to my shape.
I ended up purchasing my dress from Maya Palace. The dresses can take six months to be delivered as the designer makes the dress at the time of purchase.
I will update the review with my alterations experience when it happens. :)

I met with KYLEE at MAYA PALACE to look for my Wedding dress. Kylee made my time so comfortable and fun. She was very Professional, Positive and Patient with me. She stuck to my budget, she suggested instead of «pushed» and pulled dresses I specifically asked for. I was not stressed out with Kylee as it was my first time ever looking for a dress. She is THE definition of great Customer Service. I look forward to working with Theresa for my alterations as well. The owner, Susana, is always around most likely making sure things go smoothly and THAT makes me appreciate buying local from someone who cares about her Customers. All I have are positive words for Maya Palace.

I absolutely love Maya Palace! I found my wedding gown there last year with ease. I described what I wanted and the woman helping me had me try on exactly what I was looking for. I went into the store many times between choosing my dress and my wedding, as I had 7 bridesmaids (and of course I had to show them all my dress!). Each time I visited, I was greeted with a smile and each woman who helped me was kind, knowledgeable and friendly. Alterations went smoothly and my dress fit me perfectly. I felt gorgeous on my wedding day and wish I could wear my dress all the time. I highly recommend Maya Palace to anyone looking for their dream dress!

I had an absolutely wonderful experience getting my bridal dress from Maya Palace. Mary was with me from my first time trying on dresses to my final fitting. She was the one who actually picked out the dress I ended up getting and it was perfect. She has an eye for dresses and has a sweet personality to match! I visited some other bridal shops before my appointment at Maya Palace and the dresses at the other places don’t hold a candle to the dresses at Maya Palace. Best place in Tucson to get a bridal gown, and best customer service!

I LOVE THIS PLACE! I found my dream dress with the help of a WONDERFUL young lady who worked there. She was friendly, professional, and I could tell she loves her job. She helped me find my dress, she helped me find my veil (I couldn’t find a black one anywhere) and she placed my order for me! I KNOW I will be going to back Maya Palace any time I am in Tucson, just to find some new dresses for myself because the prices are THAT fantastic!

Maria B. was incredibly helpful when we have been in shopping. She has great ideas to offer and listens to what you want. She makes you feel special and gives you all the time you need without feeling rushed. I highly recommend seeing her when you shop there. :)

I have been to Maya Palace twice while shopping for my wedding dress, and the two experiences were night and day.
The first experience left me extremely agitated and unhappy. I had a very similar experience to another reviewer in terms of how aggressive the saleswoman was. The consultant was extremely pushy and inconsiderate, from telling me I should get my ears pierced for the wedding to refusing to acknowledge that I told her at the beginning of my appointment that I was not buying that day regardless of what I found because it was my very first time ever trying on wedding dresses. She ignored everything I said, and pushed the sale HARD. I did find a dress I loved, and she was determined not to let me leave without it. She essentially tried to scare me into buying on the spot by talking about discontinuations and such, which was extremely off-​putting.
I left feeling very overwhelmed and unhappy — and, frankly, angry — at the way this woman had treated me and my family and friends.
Luckily for Maya Palace, I loved the dress enough that I was willing to give them a second chance and came back for it a few weeks later. Beforehand, though, I specifically called and asked for the previous consultant’s work schedule so I could come back when she wasn’t working.
The consultant I had on my second visit was Mary, and she was absolutely wonderful to work with. She is sweet, funny, and kind, and made me feel beautiful in every dress. I was fairly certain I wanted the dress I had found on my previous visit, but she still helped me pick out dresses by the same designer and in similar styles so I could compare it to others and feel completely sure. She also helped me look through what felt like dozens of veils, as well as jewelry, without ever once pushing me to buy. She really listened to what I said, and was therefore able tailor what she had me try on exceptionally well. She is very good at picking accessories to compliment a dress, and I don’t think I could have done it without her!
I haven’t yet dealt with alterations, but I am hoping for a positive experience. I’ll update when that rolls around.
Bottom line: good selection of truly gorgeous dresses, and definitely ask for Mary if you’re looking for bridal!

After I wrote my review and contacted the Better Business Bureau, Maya Palace reimbursed me for the cost of the alterations done both by them and in California. It took them 2 months and I am completely disappointed in how they handled the situation, but at least they eventually reimbursed me.

I’m really bummed to have to write such a negative review for a local business that’s been in Tucson forever but from start to finish my experience purchasing my wedding dress here was really terrible. It started off in August about 8 months prior to my wedding. Maya Palace was my first stop and after trying on a few dresses (not in their nice wedding dressing rooms btw) I found one I really liked but knew it was exactly what I wanted. They said that it wouldn’t be a problem at all to alter it once it came in to make it perfect and they quoted me $ 50 for the alterations. The lady that I worked with kept saying over and over that I probably wouldn’t find exactly what I was looking for and what I needed to order it right then otherwise they may discontinue the dress or it might also not be there in time for my wedding… 8 months later. Anyways, I left and thought about it and ended up coming back later to order it. I got a call two weeks later saying it was in (so much for the long lead time!) I asked what the next step was and she said that they would call me when I needed to come in for my first fitting.
So January rolls around and I hadn’t heard from them so I called to make sure they still had the dress and I asked when I should come in for my first fitting. They said not til the end of March which was a month out from my wedding. I told them that made me nervous but they insisted that was plenty of time. I came in for my first fitting and they only measured for the length — they said the second fitting would be for the other alterations we discussed in August. I even brought I picture of what I wanted done to the dress. They said it would take a couple weeks and then I could come back for the second fitting. I called back two weeks later and they said they needed to call me back. It had been a few hours so I called back and spoke to someone else who didn’t know anything about my dress but scheduled me an appointment for the following week and said «we’ll do our best» when I expressed my concern about the dress being ready in time for my wedding in two weeks. Someone else eventually called me back later and pushed my appointment back another week saying that the length alternations would be finished by then and they would rather finish those first. So hesitantly I accepted the appointment for my second fitting a week before the wedding. I came in that day and saw that they hadn’t touched the dress. Not one alteration had been made in the month since my first fitting. I was beyond frustrated at this point, especially because this location is not close to where I live and I had to drive over an hour and a half there after work for my initial fitting that was apparently a waste of time. She did the whole fitting over again and said the dress would be ready next Thursday (two days before the wedding) and that I needed to call by Wednesday to let them know what time I would be there on Thursday. I couldn’t commit to a time right then because my whole family was getting into town on Wednesday and Thursday and we knew we had a lot going on. I called on Wednesday to let them know I what time I would be there and asked the woman I spoke to how my dress was coming along. She said she would check on it and put me on hold. When she came back she said she couldn’t find it but was sure someone had it (oh, what a relief!). I came in on Thursday and the dress was done thankfully but didn’t fit very well– the straps kept falling down. So they spent another couple hours altering it while I grabbed lunch next door. I came back and tried it on again and it seemed to be better but didn’t have time for them to mess with it anymore… I had already been there for two hours. When I was checking out they told me my total was around $ 150. I eventually talked her down to $ 100 because of all my frustrations and left.
Well, turns out it seemed to fit in the store but the day of the wedding the straps kept falling down the whole night, even during the ceremony our first kiss pictures have my dress strap off my shoulder. Overall, I loved my dress but I wish I would have gotten it elsewhere or at least had it altered somewhere else to save on the stress they caused me and to at least have it fit me properly.

Awesome staff! Awesome dresses! Awesome service and alterations! I bought my dress in July 2013 and picked it up in December and then had a few alterations in early 2014 and then picked up my beautiful Maggie Sotero mermaid cut dress the day before my wedding and it was all clean and perfect! I am so happy with their services, speed of the alterations and friendliness! I highly recommend using Maya Palace over a chain store!!!

I’m writing this review a little late, but hey better late than never right?! I’ve actually been shopping at Maya Palace since 2004, they have supplied my party dresses, prom dress, 21^st birthday party dress (for Vegas) and more recently my Wedding Dress! Every experience I have had there has been awesome.
My wedding dress shopping experience was amazing. Liz was my consultant and she had me pegged from the moment I walked in. I had no idea what I wanted, had had some not so fun experiences at other places and she had MY dress in the 5 or 6 I tried on. They have a great selection to choose from in all kinds of styles.
My situation was a little complicated because I was getting married in Austin, TX and could only fly back one time to get my dress altered. The ladies at Maya Palace were awesome. Helen was my seamstress and Oh My God I WISH I had someone like her here in Austin. She was so sweet and was able to do 3 alterations for me in 2 days so I could take the dress back with me!
Overall, just an awesome experience with Liz and Helen (and everyone else there), would recommend them to absolutely anyone. Prices are reasonable, you are buying a quality product here! Thanks ladies!

I searched and searched for a dress and probably tried on about…75. Maya Palace had a great selection and some of the most beautiful dresses by some of the most famous designers. I purchased an Allure dress, loved a Maggie Sottero, and will probably go back for a special occasion dress.
My consultant, Desiree, was a pleasure to work with. Helen is THE SEAMSTRESS to work with for bridal – ask for her.
My only recommendation is to get your dress 6 – 8 months before your wedding date. I got mine about 3 weeks out and had to get it tailored down to size (4 sizes). In any event, it was beautiful and comfortable. I was quite the lovely bride, if I must say so myself.
Good luck!

I cannot say enough nice things about the entire staff at Maya’s Palace. After trying 4 or 5 other places Maya’s was recommended to me by a friend and I am so glad I took her advice. My dress consultant gave 100% of her attention on me and found the perfect dresses (so perfect it was hard to choose which one to take).
Alterations were perfect and reasonably priced. I was working with a short deadline and they were so friendly and eased my mind that everything would be done in time, and it was.
Everyone is so nice and friendly, they remembered me when I would go back into the store. There dressed are priced higher than some of the other places I went to but their quality is outstanding. I had so many complements on the dress and referred a lot of my newly engaged friends to Maya’s.

Maya Palace is in its new location and it’s a great spot.
I was there for the bridal portion of the shop. They have an impressive and large selection. We worked with Mary and she was very friendly, fun, and helpful. She picked up quickly what the bride was looking for and a lot of the dresses were spot on.
The new fitting area works much better — two large and separate areas now instead of sharing one small space — that’s a definite plus.
I would recommend Maya Palace for any bride.