Mattress Firm Metropolitan Estates

Salesman got to the point quickly, which is what we wanted. The mattress protector is way too expensive though.

We purchased a mattress last week from these folks along with an adjustable bed frame. The retail price for both was said to be over 3k. After speaking to the district manager the salesman was able to get us a new mattress with a floor model adjustable bed frame at a better price. I gave them my address more than 3 times. The delivery date was confusing for them and I was given 3 possible dates which ended up being on a Friday. The day before delivery they called to confirm my address and had it completely wrong. On the day of delivery I was notified that the adjustable base was left at the warehouse. The truck had already been sent out for the day and I would not receive the bedframe that day. This was an inconvenience because I had to cancel my plans for Friday in order to accommodate this delivery date. Upon speaking with the manager, he tried to get the bedframe delivered that day. After a short period of trying to talk with the warehouse it was determined that it cannot be done. I feel that they still could’ve gotten it done if they wanted to. But, it gave me the opportunity to begin shopping around. After making a single phone call I found a better bed frame and it was almost half the price. So I canceled the bedframe from sleep America and ordered it from the other company. Going back, I would absolutely have shopped around a little bit more. Not only could I have found a better deal on the mattress but it was obvious that I could’ve found a better deal on the bedframe. Although the staff was polite in dealing with the problem, I don’t feel as though the problem should’ve occurred in the first place. But at least I saved a few hundred bucks by going with the other company. Two stars is only because the staff were polite.