LensCrafters

I was looking for a pair of sunglasses and ended up buying a pair of regular glasses too. The selection is fantastic, the staff is excellent, and I am thrilled that I came here. Thanks so much!

I came to this Lenscrafter after having a horrible experience at Alvernon Optical. If you like being ignored and treated like you don’t exist, AO is the place to go. After that experience I wasn’t expecting much but I was pleasantly surprised at this store. As soon as I walked in the door I was greeted and given a tray to hold my frame selections. I was then given a detailed layout of the store so I would know exactly where to go to look for the types of frames I wanted. Once I had made my selections I was fitted by Sarah, who was the perfect mix of professional, personable, and very knowledgeable. Since I was getting progressives I was told my glasses would take two weeks, but I got the call to pick them up one week after placing my order. Everyone I dealt with was helpful and friendly, and they all made me feel like I was a valued customer. Kudos to Lenscrafter for having such a great staff!

I only trust the experienced employees here, who are usually the only one’s there.
That being said, i love Lenscrafters 90-​day guarantee, if dissatisfied w/​your newly bought lenses, you can get a full-​refund within 90-​days of purchase.
Their 1-​year protection plan is great.
And their «HD» lenses, digitalized AR-​coated plastic lense they offer.
They use the latest equipment/​technology, including the digital retina scanner that eliminates the need to dilate pupils.
They have great sales, especially their 50% off, and a variety of prices/​choices, but they’re the monopoly.

Trying to decide how to put it. Doctor: FANTASTIC — 5 stars. Eyeglass making department: overpriced, disorganized, and inconsiderate.

Service during the initial visit was good BUT that’s all the positive we can say.
It has been over two weeks since the order for the glasses was placed and we have gotten nothing but a run around on when they will be delivered to the store for fitting. Every time we call we are told that they might be in the afternoon or next days shipment. We have been told this five time so far. Communication has been very one sided with them never calling us to update the status of the order. Given the competition I would really consider anywhere else but this store for my prescription eye-​ware.

I was really impressed with not only the large selection of eye wear at LensCrafters but the customer service is exemplary. They were very busy when I walked in but was quickly greeted and explained to about where different categories of glasses were and then was given an eye glass box to start on my selections.
I found the perfect pair for me (my daughter was with me so she did the job of the rep with her «Yes; No; OMG No; I like those; Ugh take those OFF; Oh — those are THE ones!,» assistance) and told one of the reps I was ready. Just a moment later I was sitting down with a tech who helped me order my glasses. I didn’t have my insurance card with me but it didn’t faze her at all. She quickly got on the phone to verify coverage and then we wrapped things up.
I know people can get their glasses the same day at LensCrafters but my frames were not in stock so it took 5 days before I got the call that they were ready. But those 5 days included a Sunday and New Years Day.
Picked my glasses up after work and only had to wait 5 – 7 minutes before my frames were in front of me being fitted to my face. LensCrafters is obviously very busy when people get off work but again, the customer service and wonderful treatment of their clients did not falter.