Le Mesa RV

My husband and own a 2015 Fleetwood Bounder. Upon our return from a recent trip we took our motorcoach into La Mesa RV to fix an array of problems that had to have repaired under warranty. It has taken 7 weeks to get our motorcoach back from LA Mesa. Two times we were called to pick it up because it is READY. First time they missed some items, second time the same. The coach was filthy and was missing completion of three items on the list. Floyd seemed shocked that we weren’t happy. Third time today we got there and met our service advisor Floyd, who brought us to our motorcoach mumbling «left it in the service area» –if something else isn’t done. We’ll sure enough, they had not taken off paint that they got on it. He called someone over who did get that off. I then offered to pay La Mesa to remove some scratches from a tree. Floyd. My service advisor refused to do it, indignantly saying «he wouldn’t be able to please me!». Floyd and La Mesa RV should be ashamed of themselves. However, they are right. They will never have an opportunity to please me again! I will never recommend them to any RV’er and will make sure that every club I belong to hears about the lack ocustomer service. Shame on them!

This has been one of the worst buying experiences we have ever had. They completely lied twice to us about our apr on a trailer we purchased. We had to get up and walk out. We have also been waiting for 1 month for a spare tire to be mounted that was supposed to be done when we picked up the trailer.
None of the managers have had the nerve to call us and now the service advisor doesn’t return our calls. When we contacted corporate in San Diego, they apologized and admitted how badly they have handled the situation but have done nothing to correct it.