La Mesa RV

Purchasing a brand new motor home with LaMesa RV was outstanding. Mike Parker and his partner Cliff spent many hours assisting us with the numerous questions we had. This was our first purchase of a motor home. They were extremely professional and we never felt pressured to purchase the vehicle. After discussions with them they provided us several motor homes to look at and kept us apprised of sales. They were very patient with us as we started looking in January and did not purchase a new motor home until late March. They were most accommodating by storing the RV and picking my husband up at the airport so he could drive it back to Colorado. And lastly I even lost my hat when previewing the motor homes and Mike purchased a new one for me (Thanks Mike). Many thanks to both gentleman as they were most gracious and provided outstanding service to us. We will be recommending future customers to them at LaMesa RV in AZ.

Service department is horrible. Repairs take weeks (3 weeks plus). The service manager hardly communicates at all; the customer has to keep calling to figure out what is going on with their RV. We gave them several tries thinking the horrible service was just an anomaly but it is not.
We will never go there again.

One star is too much. Bought a hauler from a rv show we had a agreed upon price and down payment. We gave them money down. How little did we know our Valentine’s Day was a complete waste. 6 days later they raised the price and wanted 6k more down. A day later they tried another hauler on us. Still more money and more down. Finally we agreed to buy a used hauler from the Yuma store. I agreed to buy it and the terms were agreed upon. The unit was taken off the internet so I couldn’t show my family. The emotional roller coaster was coming to an end. Nope. Two days late they called to tell me the unit had sold out from under us. Several un returned calls later and they tried to force a POS with mismatched wheels. I gave them one more shot after they begged to find us something. On day 14 I had it. They refused to return my calls so my wife and I drove all the across town to get our money back. Some guy in the parking lot thought it was funny we bought two haulers! I plan on doing much more. This review should be negative 5 stars. Worst buying experience in my life.

They are very nice until the sale. then, you are on your own. Their service department sucks. For example this morning I needed to get the nitrogen tires filled on my travel trailer. After a ten minute hold, service referred me to Jack Furrier tires to get rid of me. When I call those guys they had no idea what I was talking about typical to get the runaround from La Mesa RV

Be very careful when you purchase anything from this place. They do not help when it comes to service or warranty information! They will blow you off and just try to take more money from you. DO NOT PURCHASE FROM THEM THEY DO NOT HELP WITH WARRANTY OR SERVICE ISSUES!!!

More proof of poor customer service from La Mesa RV. I took my 6 month old Winnebago to Tucson for a week-​long trap shooting event. I got all set up there and found that the propane hoses were defective. I removed the regulator and hoses thinking that my DEALER would most certainly replace them under my warranty. LOL I was instructed that I had to see my service adviser «Billy». He promptly informed me that I would need to unhook my rig and drag it across town so that they could test the hoses while on my RV. I told him he could hook them to any propane tank to see that they were indeed defective. Of course he refused, but they gladly charged me $ 40 so I could replace the hoses myself. You just have to wonder how these crooks ever get any return customers?!

The salesman was nice but new. That’s ok, everybody has to start somewhere. We just wanted a price on a unit but the sales manager had other ideas. He brought out a contract and said are you guys taking this home today. Again I said no, just want a quote, that’s all. Then he cop an attitude saying it takes a long time to come up with a quote if your not buying today. That’s when I got up and left. I do not like the high pressure tatic. There are thousands of RV dealers around the country. Will I go back, probably not!

This has been the worst buying experience for us EVER! We were lied to buy the finance department twice during the purchase causing us to get up and walk out! We should have NEVER gone back. We have been waiting for one month now for the spare tire that was supposed to be on the trailer when we picked up the trailer to be installed.
None of the managers have called us and now I have problems with the service department returning calls.
Corporate emails are down to one sentence and clearly show a lack of any concern.
The best part was when we showed up to pick up the trailer all of a sudden we had all kinds of «extras» that we needed that, of course, we would need to pay for! Needless to say that did not happen.
Our salesman, Andy hid in his office. Lee and the other finance manager or whatever they call themselves were conveniently with other people when we asked to see them and as I stated before have never called us. I overheard one of their salesmen make a smart ass comment about I would have to get in line with the other unhappy people! Javier Castro admitted that we have been completely mishandled but has offered no resolution to the issues!
Our microwave needs to be replaced and instead of ordering one from the manufacturer, we were told they would probably go to Home Depot to see if they could get another that might fit. Brilliant.
This place is a joke and NOT what we thought it would be. I will be contacting an attorney.

Caution Advised
We have been loyal customers of La Mesa RV Tucson for several years, including the purchase of three motor homes. Their service department has been outstanding until about 8 or 9 months ago. Since then we have witnessed a continual decline in their quality of service. They have failed to check their work upon completion for almost every repair we have taken to them since November 2012, resulting in multiple second trips back to get a job properly completed. The coach batteries were replaced on our most recent visit in preparation for a trip involving several days of dry camping. Once we were on the trip we discovered the inverter would not work. We were nowhere near any sort of service facility and wasted untold hours trying to figure out the problem. We ultimately discovered they had failed to reconnect the inverter following installation of the new batteries. When we returned home, I emailed La Mesa’s Tucson Service Manager with a detailed list of problems we have experienced over the last several months, including their negligence to reconnect the inverter. The reply from him was a canned response: «…the last thing LMRV and LMRV Tucson wants is for you to be unhappy with us. I know you have had several repairs that do not live up to our standards or yours, and we are extremely concerned about them. Everyone here at LMRV Tucson, works very hard to keep our customers happy. We all would like you to return for service work here. If you decide to bring your unit back we all will do our best to make you happy with our service.» [Notice the lack of apology.] The correspondences were also cc’d to La Mesa’s Customer Relations at their corporate office without a response. No one, from the top down, really seems to care about the quality of their work. If using them, I suggest you go through and check every detail of the repairs before leaving the premises. One might be advised to go elsewhere.

We purchased an RV from La Mesa RV in Tucson and we were told that it had been used as a demo and never been titled. We were lied to about this by several of La Mesa’s personel. We found out that it was in fact a «purchased» vehicle and had been originally purchased in March of 2008 and had been titled. We found this from Winnebago national and they had the information. We are so disappointed with the lies that we were told and now know little about what the MH that we have has been thru. La Mesa was not ethical in our estimation and being ethical ourselves this is very disgusting. We can not recommend LaMesa as they feel they did «nothing» wrong and it was just a mistake they made. This was a very costly mistake for us.