Independent Bmw Service

I took my car in to them to repair some wiring issues caused by pack rats. Months later the work hadn’t even been started, but they had managed to replace a bunch of bushings without my knowledge or authorization. At a cost of several thousand dollars, I drove away with a car that was in even worse shape than when I’d dropped it off — it overheated on the way home, and the wheels were covered in dog urine. The cherry on top was that they billed me AND my insurance company for the same work. They took so long to not repair the car that the insurance company wouldn’t authorize any additional work on the claim. It took several more months for them to give me a refund on the amount I’d been double billed. I took the car to the dealer and they fixed all the problems in two days for half their initial estimate, and less than twenty percent of what Independent BMW charged to not fix the problems. I would never deal with Independent BMW again.

Five Star shop and resource center! I have never been a BMW driver until I came across a 2008 Z4 coupe. The car was in tremendous condition but my rule of thumb when I change cars is a complete transfusion of brakes, rear end, engine, radiator, transmission, etc. these guys are true car guys. My first contact was Pete who was a real gentleman and a very trust worthy man. I am a hands on guy so taking it to someone else was a first for me. It was one of the best choices I could have made. After The owner John-​Paul walked me through all the details of top rate BMW maintenance and we came up with a plan to have the things done by his shop that require a trained tech vs the things that I could do at home. Jean-​Paul was very generous with his vast knowledge and made my part so much easier. I will without a doubt keep going back and most likely be adding BMW’s to my garage.

Best BMW shop anywhere! I’ve been taking my cars (’01 M Roadster, my daughter’s ’03 330i, ’06 M3 Coupe) to JP and his guys since ’06. Professional, courtious, and best of all they keep my cars running strong and fast. My daughter & I appreciate that she can stop by the shop or call for help if she has an issue with her (really my) car and they are always responsive and helpful. The Dinan tuning they’ve done on my M cars has been awesome! Nothing worthwhile is ever inexpensive but they beat the dealership every time and the Dinan work is worth every penny in performance. I highly recommend this shop to any BMW owner and every BMW enthusiast (get them to tune you up with some Dinan candy!)

I was very happy with the care, responsiveness and service I received at Independent BMW. They are BMW experts and I felt great confidence and trust having them work on my 1997 528i. The owner, Jon-​Paul has a life-​time of BMW experience and is extremely knowledgeable. The shop’s attention to detail and service is rare. Thank you, Independent BMW!

I really wanted to give this place a 5 star rating — right up until I noticed $ 14 from my arm rest container was missing on the drive back from these guys.
Pete, the front office guy, was very friendly and slow in listening to my woes (my starter went out and I was stranded at Trader Joe’s — tragedy!) and had a tow truck pull the car in. This was Sunday, the shop was closed but he got to the car the following day. The starter ran me $ 620 with labor — very expensive — but the stealership wanted $ 980. HAH.
After giving the go-​ahead, I was notified about 6 hours later that the car was ready to be picked up. Upon getting my car, Pete and I talked about my car for a few minutes before he walked me out to the car. I couldn’t believe it — they had both washed and vacuumed the thing! It was looked beautiful!
If only I hadn’t looked in the arm rest container and noticed my $ 14 was missing, I could’ve enjoyed that warm feeling all the way home. I promptly called Pete and he apologized, noting that nothing like this had ever happened in his shop. He said he would call me back with any news.
Ultimately, it is a fantastic shop, it’s the only BMW-​only indie mechanic in Tucson. They only employ BMW Master Technicians and have a platinum reputation in this city (better than European Auto Tech) from what I understand… I don’t get it. I’ll probably go there again.