Homewood Suites by Hilton

We had a great 3 day stay at this property. Lots of parking in the back area. Nice common areas. Suite was very nice with kitchen, small living area and bedroom — very well furnished. Bed was comfy, 2 flat-​screen TV’s. It was perfect size for a couple, but I wouldn’t want to be in there with more people though. As were were there primarily through a weekend we missed the evening social event, but the area has some great places around it to go to. Breakfast was decent. Highly recommend.

Very disappointing for a Homewood Suites which we check for whenever we’re traveling. They are usually a good mix of family-​friendly, a good value, and free breakfast.
This location, unfortunately, does not meet the standards I’ve come to expect. First of all, if you’re used to Homewood Suites, you’ll find these rooms to be uncomfortably small. Seriously, I think these rooms are as small as they can be and still qualify as a suite. It’s like a Motel 6 room has been cut in half with a wall so they can call it a suite. The fold-​out bed won’t fold out without putting some furniture on its side out of the way. Seriously.
Then on Saturday when housekeeping came I told the housekeeper the dishwasher was leaking. These things happen and I don’t blame anyone for it. She called maintenance and they came up and ran the washer empty and it was still leaking. We came back from swimming and all our dirty dishes were left in the sink. Maintenance did all they could do until a replacement part was ordered, and housekeeping was gone.
So, I’d been left to my own devices to sort out a sink full of dirty dishes with 1) no dish soap, 2) no dishwasher, 3) no housekeeping, and 4) apparently nobody planning to do anything about it. I called housekeeping back and was told that housekeepers (by policy) don’t do dishes on weekends to save water. Seriously, the dishes still have to be washed so how are they saving water? Maybe saving their time but not water. They brought me some detergent and I used the dishwasher with a towel on the floor to mop up.
It may seem like a silly complaint but three forces combined to do nothing useful whatsoever for my situation. It’s like the front desk, housekeeping, and maintenance don’t have any idea what the other is doing.
BUT, I want to be clear that everyone is very friendly, it just seems like someone’s bad policy got in the way of a better experience. 95% of my dealings with Homewood Suites have been positive!
3 stars «A-​OK» is just that, okay, but I’ll probably look elsewhere next time.

I’ve stayed at this location several times. I’ve had a consistently pleasant and positive experience each time. This location is in the St Phillips plaza, which contains several great restaurants and shops. It’s in a beautiful area within walking distance to a Starbucks and other eating options. The rooms are nice with comfortable furnishings and are well cared for. My favorite spot to stay is on the first floor off the lobby with an outside door to the pool/​patio area. They offer a complimentary full breakfast each morning, and an evening appetizer with beer/​wine options. The staff are consistently friendly and helpful. They are pet friendly, which is a positive plus! Parking is complimentary, but because of the popular area it can be a challenge to find a close parking spot. Definitely a recommended spot in Tucson.

Our second stay. All was about the same. Very nice. Miss Tori assisted me again, and she remembered my name, which is always flattering.
Used the pool this time. Great temperature; not too cold, but not a bathtub, either. Nice and clean, too.
Probably be staying here again next Thursday. I am looking forward to our stay.

A gem in the Old Pueblo!
We stayed at this property many years ago when it was under different ownership and management. Homewood Suites/​Hilton has taken over and it is great. Not sure when all this took effect and they remodeled but it sure looks like it was yesterday. It is so clean. All the rooms are suites, great lobby area and a fantastic staff.
We checked in and proceeded to our assigned room where we discovered it was 2 queens and not a king as reserved. I called the front desk and even though they were sold out for the weekend we got our room switched to a king, no problem at all. The room is very comfortable with plenty of living/​relaxing space. Nice little kitchen if you decide to stay for a while and cook.
Complimentary breakfast every morning and dinner Monday-​Thursday with cocktails. Always a plus!!.
It’s located in St. Philips Plaza that has shops, a bank and at least 3 restaurants right there. Very convenient. Oh yea, and a Trader Joe’s right across the street.
Why no 5 stars, this was homecoming weekend and they had a farmers market with a art show in the parking lot for the whole weekend. It was a pain for getting in and out of the property but not the fault of Homewood Suites.
I would stay here again for sure!

We stayed here for the UCLA-​Arizona football game weekend. Initially we got off to a bad start. The counter person and then the manager handed me a form letter indicating they do not have maid service on Saturdays and Sundays due to water conservation. What? NO MAID SERVICE! They relented and indicated such would be provided if I specifically requested such. What jive. You stay at a hotel because it has maid service. I would have been less annoyed if this information had been provided when I booked the hotel online. Also it should be provided through the Hilton Honors listings. I made sure I approached the maids on Saturday and Sunday to insure my room would be cleaned and it was.
The rooms looked new and were sparkling clean. The A/​C cooled the room more than necessary so we turned it off at night. We were never hot although the outside temp. was 98.
The breakfast was outstanding. Scrambled eggs, sausage, boiled eggs, bagels, etc. There were cocoa packets available all day and night.
The whole hotel looked new. They had two separate exercise rooms, one even had free weights (dumbbells).
One odd thing which was pointed out by my wife, the toilet bowl had heated water.
Discounting the no maid service I would have given it 4 stars.

I booked a room here for my sister during a family get together. The room was nice and outwardly clean but unfortunately it was infested with bedbugs.
I don’t wholly fault the hotel for this as I know this vermin was brought in by a previous guest and maybe better housekeeping may have eradicated them and maybe not.
What I do fault the hotel for is their lack of response and failure to address the problem.
We reported my sister’s bites to the front desk and then left for several hours so the room could be cleaned. Hotel staff as it turned out did absolutely nothing during her absence and she was badly bitten dozens of times her last night there.
Hotel management returned my calls two days later and basically told me they felt bad, but this was a really good training opportunity for them. An active bedbug infestation was found in the room. They also offered me a coupon for one nights stay which bordered on the insulting.
Due to extremely poor staff and management responses I cannot give this hotel more than one star.
My other sister stayed here as well with no issues

I stay in a lot of Hilton brand hotels for work, and I thought this one left a lot to be desired. I realize Homewood Suites can be hit-​or-​miss, but I thought with the renovations this one would be okay. Nope, total miss.
Despite the fact that the hotel renovations were «completed» many months ago, this place still looks like it is undergoing work. I checked in late, got my stuff settled in the room, and then realized the bathroom was covered in construction dust. White powder everywhere. I had a meeting in the morning, so I didn’t want to take the time to move rooms. Then came morning, and while I am getting ready for my meeting I realized I didn’t have any bath towels. None. I call the front desk and the guy says, «you are going to have to come down and get those». Are you serious?!
I think their maintenance department may be the weak link at this hotel. I saw one of them «fixing» things all over the hotel, and he seemed to just leave his stuff everywhere. He was working on something in the ceiling outside of my room on the first day and he just left the ceiling board off for the rest of my stay. Cords dangling out and all. Classy.
As if all of this wasn’t bad enough, I didn’t get any sleep because I was woken up by the ridiculously loud a/​c turning on and off all night long. My coworkers had the same problem. One of them finally turned the thing off and he couldn’t sleep because it was so hot.
The only positives of this hotel are the location, and the fact that they had Dragoon IPA on tap at the manager’s reception. My quest for a decent hotel in Tucson continues…

Emily (front desk) worked hard to select the perfect room for our needs, and she and Sedona were wonderfully thoughtful and cheerful throughout. The pool and whirlpool spa were perfect temperatures. Dining area spacious and clean. Lots of food options for breakfast, and varied light meals Monday-​Thursday evenings — all included in the room price! Rooms include a kitchen with a full-​size refrigerator, even a dishwasher. We will be back for sure annually, but I could move in and live here!

What a great new hotel! Clean, bright and beautiful with an exceptionally friendly staff. The pizza place next door was delicious and there are several other restaurants in the plaza but you could also make a pretty good meal out of the evening happy hour food and breakfast buffet. Beautifully appointed suites (especially loved the lighted bathroom mirror), ample parking and conveniently located at River/​Campbell. My new favorite business hotel!

Clean rooms, pleasant aesthetic overall between the room and lobby. I’ve stayed here twice and both experiences were satisfactory. The only negative thought is that the continental breakfast left a little to be desired. They were out of multiple breakfast options an hour before breakfast was scheduled to end. Staff have been generally helpful and kind but none of our interactions were outstanding. A solid budget hotel.

Perfect. Stayed here with our six kids for a weekend soccer tournament. Hotel is in perfect condition, impeccably clean, right near every amenity you could imagine including Trader Joes and Starbucks. What more could you want?