Hilton Tucson East

I feel very confident in giving this review considering I have stayed at this location over 50 days in the last 3 months. I have stayed in at least 10 different rooms between the 6^th and 7^th floors. Now that I think about it I think they put me on the 4^th floor one week. This location is meant to serve more of the business traveler.
The only reason I am not giving this location 4 stars is because the hotel overall needs some work. The carpeting and furniture is pretty worn. It looks like whatever they used to get stains out of the carpet took the coloring out and left a brown blah in its place… and this is all over the hotel. Their wall art is very outdated and since this is the southwest and so cultural here in Tucson I kind of expected more out of their décor. It’s pretty bland.
I stayed in one of their suites a week ago. For the extra cost I was not impressed. The large walk out patio with the mountain view was beautiful, but the chairs were plastic, stained and not sturdy. The room had 2 refrigerators but they were banged up and pretty gnarly looking. Again the furniture was worn.
The staff are very nice and personable. They do remember you from visit to visit and I’m not saying that because of how long I’ve been here. The room service is solid. Average menu, prices with fast delivery. This location has a work out room, outdoor pool, restaurant/​bar and large lobby area. Depending on the room you rent, there is a refreshment center on the 7^th floor with appetizers, drinks and breakfast. Which is super cool and convenient! There is a fabulous staff that works this area… very friendly!
The noise level of the hotel varies depending on how busy they are. The lobby area is an open concept that carries up all 7 floors so the noise does travel. I have run into a couple of scenarios with loud, obnoxious «hall mates». All have been over the weekend, I think from Friday night to Saturday morning. I have had to call the front desk. They were responsive and moved me at one point when the noise didn’t stop until almost 5a. It was annoying and frustrating and I felt like I was back in Las Vegas, but it happens.
Overall, I would recommend this location. The staff make the difference!

It’s a decent property, given the location (oddly off the beaten track). I don’t normally stay at Hiltons themselves — I prefer Homewood Suites or something similar with more of the comforts of home. The whole Gem convention thing made reservations darn near impossible. This is a standard hotel.
That said, they were really good when I asked for a fridge and a microwave in the room — it was pre-​loaded when I arrived (I put the request on my reservation). Might have something to do with the idea I’m a Diamond, but whatever, it was nice to find.
The Executive Level breakfast is carb-​o-​licious. The only protein you’ll find is in the yogurt. The first day I was there they had individual cartons of milk, but disappeared from that point onwards. I received breakfast vouchers to use at the restaurant, but I didn’t want to go through all that — I like to eat in my room and read.
All in all — really quite good.

Liked this hotel very much. I am a very frequent traveller and a Gold Member of HHonors. They upgraded my room as a result and I had a great view of the mountains and there was a great lightning display that night. The Executive Club Lounge was excellent with free drinks and apps as well as free breakfast the next morning. Dinner in the rest was nice. Location is not convenient to much but the hotel itself is great. I will stay there again.

We stayed here for one night during recent vacation to Tucson and enjoyed very friendly service. Located East side of downtown Tucson, I wasn’t expecting much at all to be honest.
Check in was smooth. One of the staff approached and offered to help with my luggage. We stayed at the executive floor with access to the lounge. Staff at the executive lounge was as friendly as ever. He was funny and I enjoyed chatting with him during the evening cocktail hour.
We had some maintenance issue in our room and the tech came up right away. It wasn’t his fault when the issue happened but he was very nice and tried to offer extra (like getting us a cup of hot chocolate with marshmallow as it was such a cold day).
Hotel stay was just so pleasant, it may not be the nicest hotel but I sure enjoyed their friendly service.

As a Hilton points member we were offered an online check-​in. We did it. We ended up in a small room on the second floor. Others traveling with us didn’t use the online check-​in, they were offered a suite with a large balcony on he top floor. We both paid the same price. Never use the online check-​in. With Marriott and Hyatt taking such good care of as, I will only use Hilton in a pinch.

I was pretty excited to find out I was staying in the Hilton after booking a room through
. First, it was a $ 45 per night room, and it said «pet friendly”– no other conditions. I get here and it is a FIFTY dollar fee for a pet. More than the room. Ughhhh. I don’t know if it was the Hiltons fault or Hotwire, either way this turned into an expensive stay very quickly.
Room was outdated and it was SO hot all night. Like in the 80s. I had my fan on as low as it could go. In Tucson, air conditioning in the summer is kinda a big deal. Stains on carpet.
Staff was friendly, especially the house keeping lady on the 3^rd floor.

I stayed here for 1 week for business. Room service food wasn’t good at all. Not sure how you can mess up a salad but it was.
Rooms are really outdated. Carpets needs to be replaced.
Bathroom was dirty when I check in.

Okay I stay in about two hotels per week I stayed here last night for one night and found that the receptionist was quick friendly and very helpful I was able to get to my room however I found out that the elevator is a pain in the ass and the card keys or difficult to open the room however the room was very clean the view was good and the continental breakfast area was cool but the breakfast was simple, and not ready until 6:30. The elevator access to the sixth and seventh floor require the key. However the card keys in this hotel suck. So I ended up riding the elevator up and down like fucking willy wonka. I did like this hotel, service, friendly, clean, bad card keys, breakfast should be sooner, but I slept great.

I came here for a convention over the weekend enjoying a classic video game most of the attendees played in their youth. The hotel staff went above and beyond accommodating for the convention and its exuberant attendees as well as the interesting events which I’m sure were viewed by outsiders as weird and nerdy. But not only did the hotel bar and restaurant make a custom drink and food menu for the event, they even participated in the acting! Not many places would be that into making an experience a full immersion into the culture for its patrons. This weekend was easily one of the best I’ve had in a very long time, and of course Fangamer gets the credit for the majority of the event, but the Hilton pushed it right into that sweet spot. Thanks, Hilton, I will definitely return!

Stayed two nights in late June-​room on the 5^th floor with a «mountain» view. First off, the window was filthy and the view was of a half dead palm tree. The room was really dirty, it should not have been rented out at all. Black ring around the inside of the toilet, filthy carpet, stained chair, stained shower, dust on everything, beds improperly made, and the closet REEKED of urine. Absolutely disgusting. I should have changed rooms but we were in and out so just dealt with it. I will say that the lady that checked me in (Trish?) was lovely and all the employees were very friendly. The common areas were nice, but this property needs a soft goods upgrade ASAP and some new housekeepers that care. Side note, the wifi was so slow we ended up not using it, and prepare to pay for bottled water or bring your own. The water tastes rancid.

Well maintained location with friendly team members on staff. We arrived very late one night and thanks to online check-​in we were able to grab our keys and head straight to the room. It was comfortable, clean, and quiet — all of which we very much appreciated! The woman working the breakfast buffet on the executive floor was awesome. She was helpful and was really moving to keep everything stocked and clean. I was very impressed with her as she was all alone but making it happen!

Got an awesome deal for this hotel on Priceline. Just an overnight stay, but everything was on point. Check in was speedy and hassle free. I was booked on the execute floor which is a private access floor. Ordered room service from the restaurant and it turned out very well. The prime rib was awesome. All in all it was great stay and I’ll definitely come back when I’m back in Tucson.

Ok. Ok. Let me get started. This hotel is definitely something. Ya. There are rude people here. I overheard a neighbor saying that our room had issues. Well, well, well. And this annoying baseball team has taken over the hotel. Using all the laundry facilities and hogging the pool area, ruining the view outside my window by crowding everywhere and getting free breakfast! WHY ME? The rooms are good tho. Ya. At least they delivered cribs to our room without much trouble. Ya. Thats all. Ya.

Found this place on Hotwire. Booked three rooms for a group of families. Only had king beds available. That stunk. Tried to call and the phone was not working. Called on my cell for a roll bed and they told me phone would be fixed and bed would be delivered at no charge. That was nice. Booked here also because it came with breakfast but went out to get some and was stopped and told the standard breakfast was on the other side and if I wanted this it would require a ticket to be purchased. (Scrambled eggs, bacon, and potatoes) well that sucks.
Room was ok. Shower pressure was good. Air worked fine. Parking was easy and the girl at the front desk was helpful. The biggest plus for this place was the black man they had helping with bags and whatever always had a smile and went out of his way to greet you coming and going each and every time. Very nice.

Disappointing. I am part of a HiltonHonors diamond family so typically expect great treatment from Hilton as part of the HHonors program. My credit card was charged hours before checkin along with an extra $ 60 for «incidentals.» When I pointed it out when they asked for my card at check-​in I was informed at check-​in it was because the hotel was completely booked. And they promptly ran my card AGAIN, so I have $ 900 of charges from this hotel on my credit card. After pointing it out again to them, they argued with me that it was just a «held amount» and I kindly pointed out to them that it still shows up on my credit card as a pending amount and reduces my credit line and to have $ 900 of held hotel fees for two nights seems a little harsh. They said there was nothing they could do, that it would take 5 – 7 days for the credit to show back up on my card. Utterly annoying. I expect more from a hotel of Hilton’s caliber.
Ok on to the room. It’s a standard room– an older hotel that’s been updated but still looks tired. My room happened to have a large brown spot at the foot of the bed. Eew. I never took my socks off. Carpet looked filthy. I really wish hotels would upgrade to hard floors that can be properly cleaned. I hate carpet and the unseen stuff that’s in them. Bathroom was small but updated. And I mean small. Could barely get the door closed without standing on the toilet. Used Peter Thomas Roth toiletries. Room had a mini fridge and small safe. Bath robes were provided. Coffee in the room was typically abysmal but since I was on the 7^th floor with my diamond status, morning coffee was right around to corner with the breakfast that was provided with my diamond account. My toilet intermittently didn’t flush all the way. Doors were very loud when they latched upon closing.
Breakfast for diamonds– fresh fruit (was good), cereal, breads, muffins (good!), oatmeal (was inedible), eggs (not so good), and coffee, tea, milk, juice, sodas were all provided. Standard fare. Nothing special. No omelets or anything made-​to-​order. You get a better selection at a Hilton Garden Inn.
Wifi was free for diamond members but non HHhonors peeps will pay for that perk. I thought that valet parking was provided but I never saw a valet.
Overall, I wasn’t impressed and I won’t stay here again. I’ll pick another one of the Hilton family hotels in the area.
My recommendation: stay somewhere else.

Great value for the money — only $ 85 per night over the Christmas holidays. Large spacious rooms, with walls thick enough to drown out the noise coming from a family with numrous crying children next door.
Free parking, and fast Wi-​fi. Highly professional service.

Front desk was «so-​so» on politeness, however it was late and I was ready to simmer down, so I can look past that this one time.
The property is oddly placed, however the building is very regal in appearance.
You can tell the rooms have had some use, though it isn’t to the point of pure avoidance with this specific Hilton.
All-in-all…not too shabby.

Rooms are pretty cheap for executive level. 100 $ and comes with 2 free alcoholic beverages and a free semi — snack buffet. they always have loads of fresh veggies salads chips and salsa and the «chefs choice «either like egg rolls or fries … not a bad deal and the asain women who works the 7^th floor of very friendly and bends over backwards for you …
The rooms are clean and cold !!

This is a relatively cheap Hilton that is starting to show its age. Nothing was awful, but nothing was great either (though come to think of it, the bathroom was pretty nice considering the sticker price). It’s fine if you’re coming through on business, but don’t plan any romantic getaways at this location.

This place is great. Got a good price on Hotwire. When I checked in the girl that checked me in was awesome enough to give me a room with a great view. My girlfriend loved that. The complimentary drinks on the 7^th floor. 7^th floor not the 2^nd, they’ll give you a funny look at Vistas if you try to get some free drinks. The room was super clean and spacious, the bathroom is great. Totally a recommend and some place I’d stay again.