Greg’s Import Repair

These guys hooked it up! I rolled into Tucson on a road trip across southern Arizona on the evening of Jan. 30. My Subaru was making a very disturbing noise, so I was calling every mechanic shop in town that could work on Subarus to see if they could fit me in in the morning. The first couple shops I called were too busy the next day, new years eve, and i was eager to find a shop that could take me so i didn’t end up getting stuck in Tucson for a few days. It was around 5:30, so Greg wasn’t in the shop, but left his cell phone number on the answering machine, «for emergencies.» I was pretty desperate at that point so i called the cell phone, and Greg said he could see me first thing in the morning. When i took the car in, he was able to pinpoint that the timing belt was going, or more specifically one of the bearings that works with the timing belt. It is an expensive repair on a Subaru but i was relieved to have caught it before it went on the road, which could’ve ruined the engine. Greg was able to complete the repair by the end of the business day so that i could get back on the road! i’ve driven the car about a thousand miles since then and everything’s working great! His wife, Nancy is a sweetie too!

Updated: I took my car in to get my syncros fixed for third gear because it was popping out from previous owner. I took it in August 30^th with Greg telling me that it would take a week and a half. Within those two weeks, I always had to call him as the customer to get updates and they said they would call me back. I understand people get busy but they did that six-​eight times. I came in upset because they said roughly 2 weeks and I had to plan for a rental car, which it was hard to plan because they never gave any details. I didnt get my car back till Sep 28^th, OVER A MONTH LATER! He had to sub contract my transmission out which was fine and it took them 3 weeks, it finally came back and something broke, so I had to wait another week. He argued with me over the phone to either pay for a rental car for an extended period of time or pay for the broken part. He wouldnt listen to me, he always yelled over me and mumbled over the phone. Greg is extremely unprofessional, but his wife is very nice (Nancy), but besides that, I will never go back again. He didnt go out of his way and nor did he try and help me out, I had to pull everything out of him to pay for a rental for me, and the only reason I think he did was because he knew I could take him to court of file a small claims report. I am a very patient person, but when it comes to never giving me updates and treating me the way he did, im done. This business should be shut down, I think the only thing thats giving them business is his wife.
He knew what the issue was, I am unsure why they gave me a week and a half window, knowing that Mitsubishi dealerships are not in town. Not only that but he knew the issue and could of ordered the parts ahead of time so that I didnt have to wait so long, and even if it was the incorrect part, it can be easily returned on their end.

After sixteen years of searching Tucson I FINALLY found the kind of mechanic I had in Florida. This is the kind of place you think doesn’t exist anymore: a husband-​and-​wife team who run a business knowing how to treat customers like family. I got quotes from several places for a major repair and Greg’s was four hundred dollars less, so I ended up saving a third of the price! I was referred to them by another friend, and even though I live across town from Greg’s, I’ve been so happy with them for the past year I now have them do everything from oil changes and maintenance to the major repair I mentioned. They also always have things done earlier than I expect and are the friendliest people you’ll ever work with.
Also, they never try to get me to do services I don’t really need, and they help me prioritize things. I get the feeling that these guys are honest to the core. There was even a time they fixed a little issue for free since it only took them a few minutes, and they helped my friend make a plan so he could space out all the things he needed over a year. Try finding another mechanic who would do something like that. They’ll even try to help out over the phone to see if there’s something they can just help you fix yourself. Incredible! It’s nice to know these kinds of places still exist.

Our son turned us on to this shop about 2 years ago. It is hard to find a shop where you can really feel comfortable and trust what they do for you. He is such a great guy. Very competent and great to do business with. You can trust what he says. He doesn’t sell you on a bunch of stuff you don’t need.