Green Shield Pest Control

Review based on 1 year contract in SV.
Signed contract based on better deal per year and Unilocal reviews. Upon further inspection, I now question why the only two 5 star reviews are from people in San Diego.
On to the actual company and service. They were fairly effective on the bug side. Can visually see the dead critters outside the house and indoor activity appears to die down after spraying.
Biggest complaint is on the rodent side. This is where a «better deal» does not even compare to the value of competitors. Since this company is headquartered in Tucson, calls we made from SV were repeatedly answered outside of 24 – 48 hour period. We didn’t have any issues with the actual techs that came out, but the rep (s) that answer and assign the techs were ineffective and provided unsatisfactory service.
Having to wait a few days for a tech to drive from Tucson to SV to remove a trapped mouse is unacceptable. We paid for the service. Otherwise, we could have done the exact same things this company did for a fraction of the cost. This happened on more than one occasion.
Still on contract since we paid the year up front, But have already resigned with previous local company and they have provided a more comprehensive service by addressing entry issues and not just the effects. And we felt more valued as customers than just another contract to maintain.
Will not be resigning this contract when it expires and would not recommend to any that lives outside the Tucson area. Pay the extra for local competitor, especially if you have rodent problems.

GreenShield Pest Control of Tucson, LLC is probably one of the worst pest control companies I have ever hired. Between payment withdraws and performance issues… I have emailed them several times, which prompted a «re-​service»; however, bugs (spiders in particular) still roam my residence. Most recently, I contacted them about a specific Black Widow Spider, on my pack patio… they came out and ‘re-​serviced’. It was not a week later, I was grilling and lo and behold… the Black Widow Spider made a new home between my propane tank and grill. I had to use some store purchased spray and keep my dog in the house all night, since there was both poison and the spider now outside. Pretty much ruined my evening. I am and was furious. I had called and asked them to take care of this particular problem, and they failed to do so. I have since asked for a re-​fund on my service, since the companies performance is a continuing issue; if my request is not met, i will be filling a formal complaint with the BBB. Bottom line — do yourself a favor and find a different pest-​control company.

I have used Green Shield for about 4 months now. They have been great! Their visits to spray are quick and they get the job done. Every time I have called into the office to set up service or make a change they have been friendly and accommodating. I recommend them for anyone who is looking for a quality and friendly pest control.

I want to preface my review by saying that I have been extremely satisfied with the technicians who come to my house. However, the woman in the office is completely incompetent and void of any customer service skills. I switched to Greenshield a few months ago from another local company. I’ve never, ever had bugs in my house until today. I pay for monthly service in the summer because of my foothills location and my desire to never have a bug or rodent problem. Today I called to request service because of the bugs I found inside the house. At the time I didn’t realize that I did not receive service yet in July. Amy told me that my scheduled service date was August 4^th but she’ll just move that up to this Saturday. I questioned whether I would still receive another service in August because my definition of monthly service is one time every month. She went into this ridiculous story about how they can’t guarantee the same day every month (never asked for that) and how they have other customers and I’m not their only one. Clearly, scheduling 30-​days out is challenging for her and she blamed the computer for how the days fall. I had to hear about some law that prevents them from exterminating within 20 something days of the previous treatment. All of which was completely irrelevant. All I wanted was confirmation that my house would be treated once every month. When she couldn’t do it I asked to speak with the manager. Stupidity infuriates me so by this point my tone was elevated. When she threatened to hang up on me I switched to a softer voice with a slower pace and repeated my request to speak to the manager. She hung up on me.
I cannot believe how unprofessional this woman is and how ill-​equipped she is to perform the most basic functions of her job. I don’t know if she ever passed my message on to the manager. But with several good options for pest control in Tucson it won’t be difficult to make the switch to a more customer focused company.

Scott T. is my technician and he is always prompt and very descriptive about where he treats around my house. Even if i’m not home, he’ll leave an invoice with notes about what was done for the visit. I love being on ezpay so I don’t have to think about payment. Green shield even emails me before each visit to my house in Tucson, AZ. Great Service!