Glass Doctor Of Tucson

Yesterday I contacted glass dr they set me up between 10– 12pm today they called me at 9:30 ish and said «I’m sorry the person who scheduled you yesterday didn’t know what they were doing and overbooked us so we can’t come out today, so we will have to offer you the repair tomorrow» I replied I’m sorry I wish I could accommodate your request but I mad arrangements with work for today at the time we scheduled i can’t afford to take off work today and tomorrow I asked to speak to manager or owner she said she was the manager so I requested the repair today at end of the day or anytime after 10:00 as I’m off work due to another worker taking my shift so I asked and if not possible to have owner call me back and if repairs were to be tomorrow I asked for a discounted rate do to there schedule error she said ok. She called me back said no repair today and tomorrow at full price I said that it was unexceptable and I would share my experience online.

The store I work at was broken into overnight, on a weekend of all times. After calling many different glass shops, my coworker and I could not find a single person who was willing to come out and help us secure the door that was broken through until Monday morning. As a last ditch effort, I called upon a family member to see if maybe they knew anyone and fortunately they recommended Bob at Glass Doctor of Tucson.
Bob was easy to get a hold of and very understanding of our situation, he came out himself later that day to help us secure the door over the weekend. If it weren’t for his quick reaction, I’m not sure what we would have done! Bob and his associate were very professional and accommodating, we will definitely be using them in the future. Thanks for your help!

I would give this company 10 stars if I could. As a real estate agent finding businesses that care more about their bottom line can be challenging for our clients with tight budgets while selling. Jessica the office manager is so helpful and professional. I called them and they ran out to the house and helped solve a window problem! Love you guys!

Called them to come out and measure a desk for a glass cover. They came within the hour that I called and the glass was delivered to my house in a few days. Everyone was extremely professional and the glass is great quality and will protect my beautiful desk. Would highly recommend them to anyone.

I accidentally broke a window pane in my home right before I was leaving for a trip. Steve was willing to come out although he wasn’t on the clock and did a great job repairing the broken window so I could make my flight. He was very professional and did a great job. Very happy!

I saw a prior post and was a little nervous since it wasn’t a good review. However, I was extremely impressed with the customer service, scheduling, workmanship, and overall experience with this shop. I was speaking with the girl at the shop and it is now under new ownership so I highly suggest not letting the prior review deter you. Overall I am a happy camper.

I think they go by Glass Doctor now. In any case, the number associated with this listing will get you to the folks I’m reviewing.
I woke up at 7:30 on a Saturday morning to find that someone had thrown a rock through the driver’s side window of my two-​week old Honda Fit. I called the police, I called Progressive, I called Honda. Honda told me that they use Glass Doctor and gave me the number.
I called Glass Doctor and they had phone numbers on their voice recording so that you could call in emergency situations. I don’t have a garage or safe place to store my car, rain was in the forecast, and the reason I was up so early on a Saturday was so I could make the two-​hour trip to Phoenix to see my mom, who was in town for only one more day. I called the emergency numbers.
The first person didn’t answer; the second sounded groggy but immediately perked up when he realized that it was a business call. He never once made me feel like I was putting him out at 8:30 a.m. on a Saturday morning. I explained the situation and he took the reigns from there. He got someone to call me whose job was to coordinate with my insurance company. He coordinated with the repair guys and tried to get them to me between jobs so that I could go see my mom. He stayed in touch with me the whole time, and I found his confidence and knowledge to be very soothing when I was so worried about the problem.
The guys showed up when they said they would – at about 1:00, or so. They found my electrical outlet, got to work without needing anything from me, and were done FAST. They vacuumed out my car and I was on my way!
I think it cost about $ 250, which I paid since I have a deductible. I’m getting ready to call them for a windshield repair (damn Honda Fits and their windshield crack spreads) and will ask to see if they do window tinting. I couldn’t be happier with this place.