G.Ruiz Proscape

Changed your company’s name AGAIN, huh Gustavo. Shady, shady! I’ll keep posting until you stop scamming people.
This company does not stand by its product and is not concerned with customer satisfaction. We hired Ruiz Landscaping (what his company was called at the time) to install a rip rap wall in our backyard playground area. Our home is in the foothills and the driveway to the house is lined with existing rip rap walls. Gustavo, with Ruiz Landscaping, quoted the rip rap project to be completed in such a way as to match the existing driveway rip rap. While his work crew was on time and did a good job cleaning up from the project, the quality of the finished product was disappointing. Aesthetically it was inferior compared to our existing rip rap; rocks were unevenly placed with some jutting out and bare earth could be seen through the grout. He was contacted to fix the grout issue and came out in a timely manner to do so. Only a couple weeks after the completion of the project we attempted to clear pollen and flower debris off the rip rap with an electric leaf blower. The mild wind at a distance of 5 – 10 feet from the wall caused multiple rocks to separate and fall of the riprap. Upon a closer inspection of other rocks we realized that there were many that were already loose or able to be dislodged with minimal pressure. This was not the quality of the project we were quoted and expected. The existing rip rap, which he was to match, is stable enough that a grown man can climb up and down with no rocks falling apart. Ruiz’s rip rap, which is in our son’s play area, has rocks crumbling off from just a small wind. This is not just an appearance issue, but also a safety concern. When contacted about this issue Gustavo emphasized how he had already come out to make the other correction at no cost. He then mentioned that he’d be happy to come back out, but would have to charge for the labor; he would provide the concrete. We tried to explain that a concrete rip rap wall should not fall apart, especially in the first few weeks, and certainly not from a gust of wind. We also compared his work to that of the existing rip rap he was to match and noted that the existing didn’t have earth shown through the grout, didn’t budge and the rocks were all at the same depth for a smooth finish. We were very surprised that he then tried to call this failure of the project a warranty issue and that rockwork isn’t under warranty. This is not a warranty issue; it is a contract issue as the quote was to complete a wall that was structurally sound enough for kids to climb.
Update: Gustavo stopped answering calls from our number, would answer when we called form another number and then would hang up. Needless to say, his poor work wasn’t fixed. We filed a BBB complaint against him, to which he said he never had us as a customer. We provided an invoice receipt from him to prove he worked for us. Luckily, now his BBB rating (for at least one of his companies) is an F. If you have been ripped off by him please post negative reviews everywhere you can. He should not be able to get away with this.

WARNING! WARNING! This guy is a fraud!
My husband and I found him on thumbtack, a trusted site. We paid him half and said he was a licensed contractor, which he is not. He emailed us the contract and when we got back in town nothing was done and he cashed our check. Called him and didn’t pick up because he knew my number. My husband used his phone and asked why the job is not done. Threatened U.S. and then hung up.