Fletcher’s Tire & Auto Service

I have never been treated by a business so disrespectfully and spitefully. We waited in the lobby for ten minutes before anyone come in to help us. We had an appt but they were missing one screw, so asked us to come back the next day. Sure I understand, no problem. We were told our service would take one hour. The next day after two hours we came back to check the status of the car and it was sitting in the garage with no one working on it. I asked for the status and they said someone needed to run out and get a screw. I told the guy they promised to get the screw before our appointment, that’s why we had to come back the next day. He just shrugged. I asked how much longer and he said an hour. So after an hour, and no call, we came back to check the status. The car was sitting in the parking lot. I asked how long the car had been finished and he said twenty minutes. I asked why he didn’t call to let me know it was done and he said he was «busy.» But the people in line ahead of us received a call when their car was finished. So he shrugged again and said «soooorry» with a smile on his face like he wasn’t sorry at all. I feel like he didn’t call us on purpose, just to spite us for checking the car status and questioning the delay and the missing screw. A one hour service wound up taking two trips over two days, and a three hour wait while the car was finished long before that. Very disappointed in this unprofessional business.

not at all setup to do oil changes efficiently. Never has any time to do them, or the wait times are hours/​all day. Why even offer the service? I have tried now about 6 times and it’s the same thing each time – I only keep trying since they are closest to my home.

I was very disappointed in this business because on Nov. 18.2011, I took my parents’2004 Camry in to get a wheel alignment and having to wait for 5 hours only to be told that all 4 tires were bad and were «out of round» and needed to be replaced. The steering had a low speed wobble and I had thought alignment would be enough. I did not buy new tires but took it the next day for a second opinion. The tires were just fine, some of the weights were off and they needed balancing, $ 23. When I called the manager at Fletcher’s, he said that they stood by their facts, but did admit that the tires were «not a safety concern», I was disappointed in the fact that I was never told that there were alternatives to getting 4 new tires.

Went and got a deluxe oil change with tire rotation, break check and battery cleaning. They never did the tire rotation even though I asked them and they said they did. I had changed the front tire to a spare when I had a blow out. Soooooooo obvious they didn’t do a tire rotation because spare was in exact same place. Also was quoted and paid for special weight oil and they put the regular oil. These guys are rip offs!