FedEx Office Print & Ship Center

Poor help from people behind the counter, really poor quality scanner for picture copies

Seriously surprised to read so many low ratings! I place online printing orders regularly and pick them up at this store. From start (uploading documents online) to finish (picking up final product) the process have always been seamless and efficient. Uploading files and Placing your order online is definitely the way to go. The turn around time is super fast too! I rarely have a last minute print job but, the couple times I have, this location has delivered ahead of time. If you set up a free account online you get email notifications along the way. The staff are friendly too. This location tends to be busy, so keep that in mind.

Worst place ever ! Never trust these idiots with your packages! The moron addressed my package wrong — didn’t have me approve it and sent it to the wrong address — and will not help retrieve it! Useless idiots employed here.

If I had any alternative, I would never use this place. RUDE, dismissive employee, namely the hearing-​impaired woman. She actually yelled at me for trying to help a woman who was having a problem understanding something not even related (computer issue I knew the answer to). They need to get people that don’t mistreat customers. That said, the manager, Francisco, was really helpful and kind.

Stopped in today to make a few copies, horrible customer service! I did ask for assistance. The customer service representative, who turned out to be the manager, acted as if she was bothered by my questions, very dismissive.

If I could give this place fewer stars, I would. I keep trying to go here because it’s close to my house, but I’m just going to have to go elsewhere. Really bad service at the FedEx shipping center. I like to prepay online and then drop off packages quickly. At both UPS and the US Postal Service that can be done very quickly. They have places to put your boxes and leave quickly. But at this FedEx, it doesn’t matter if you’ve prepaid or not — they make you wait in line. And, in fact, even when there are no people there, they’ve made me wait because they were busy organizing other boxes and/​or doing some sort of paperwork. 2 days ago, I waited nearly 5 minutes even though there was nobody in line! But, today was the last straw. I will never go back. I took my prepaid package of Christmas presents going to New York there. After standing in line for some time (which I shouldn’t have to do when I’ve already paid) the lady REJECTED my box saying it needed more packing material. Well, I knew it didn’t need more packing material — it was full of clothing and a pocket knife for gifts, all packed in gift bags with tissue paper, totally surrounded by those air pillows and newpaper, yet they wanted to open my box and charge me to help «pack it better». They said «we have to press on the box here to see if it’s packed well.» Absolutely ridiculous. How could pressing on the package in a particular area really tell you anything. Well, I opened the box and after they agreed it was packed well even opened a couple of gift bags to show them, I asked for a refund. I said I’d rather pay a bit more and go to UPS, which has much better service. They couldn’t even give me a refund — said I had to arrange it online. They just wanted me to leave the store and quick taking up their time. I’ve had it — I WILL NEVER GO BACK THERE!

Worst. Customer. Service. Ever. This place could be so much better. Tonight only 3 out of 4 copiers were functioning. Customer service rep was disinterested in fixing the paper jam in the machine I was using, had to be reminded twice before she came over to investigate. On previous visits over the last few months, supplies are low, paper cutter is dull, staff is surly to the point of being rude. FedEd used to pride themselves on exceptional customer service. This is a real shame.

This is a review apparently forgot to post and is easily two months old.
Maybe I should’ve read the reviews before I went in this place. I’m in the middle of a move and renting my old house so I didn’t have all my equipment at home. I simply needed to print a couple of documents email my property manager and fax six pages. It literally took 1 to 2 seconds for every keystroke to populate on the screen. I wish I could upload videos on here. It was absolutely ridiculous. To fax the six pages would have been around $ 13. My receipt didn’t print and they did give me half off on the time I spent on the computer but by the time I got my receipt I was able to take pictures of the documents, write my email and send them to my property manager on my iPhone. I was a little baffled. This is all very basic technology.

Wait is always long here. Wish they had a drop off area if your package is ready with a prepaid label. A clerk just said they’re down to one computer. I guess they operate at the same speed regardless of the number of computers.
Last time I was here with a package with a prepaid label it took a ridiculous amount of time to get service. I didn’t even get service. Finally someone noticed the long line and asked if people had prepaid packages.

The copiers and computers are slow and old (especially frustrating when you’re paying 30 cents/​min to use the computer) but the customer service was great – I got help when the copier malfunctioned and wasn’t charged for the copies that came out wrong.

We tried to print post cards, and the lady insisted she wouldn’t print because our image was copyrighted… The image that we made ourselves. I blatantly pointed to my name on the design, to which she just shrugged her shoulders. Thanks Obama.

Corey was very helpful and kind. They did everything just how I wanted with a poster print job. The only problem was staffing. They could have used an extra employee to handle all of the calls they were receiving.

If I could give this place less stars I would… I was called by Fedex a few days ago (they day my package was supposed to be delivered) and they said they had the wrong building number and room number so the package could not be delivered that day. Now I was in clinic seeing patients so it was about an hour before I could call them back in between patients and let them know the proper information. The stupid guy at the FedEx in Tucson entered in the number wrong so my package was not delivered! They had to send it all the way back to Tucson and then it’s going to be sent back to California as promised in the next few days… to top it all off they wanted to charge me an extra $ 12 to have it resent and it wasn’t even my fault in the first place!
I hope it just gets there soon. This is ridiculous.

This place is terrible. When I say terrible, I mean terrible. I have gone here a few times and each time their service has been horrible. The older man with glasses is rude and you can tell on his facial expression how much he hates his job. To add injury to insult, this place will rip you off big time! I know these places cost more than doing it yourself, but you will get ripped off so bad it doesn’t justify paying such a high price, especially given their service. Do yourself a favor and invest in a good printer and quality ink and print yourself your printing jobs. It’ll cost a lot initially, but in the long run it’ll be cheaper and save you this place’s horrible service.

Too busy to scan 3 pictures? Why did I just stand in line and spend time here for services you can’t give? I guess I can drive to the other side of town to make a copy? So annoying. They need more staff.

This was my very first trip ever to a Fedex Office, and this might be my very last trip ever. Since I didn’t have a scanner at my apartment, I had to find another way to scan some documents and save them onto my flash drive as PDF files. I had gone to an OfficeMax first because I had known that they also did such scanning, but at $ 17 for just four pages, I knew I had to go somewhere else. That’s when I reached out to the FedEx on Speedway between Tucson Blvd and Country Club.
Although it was much cheaper to get my documents scanned at FedEx, maybe I should have stayed at OfficeMax and spent the $ 17 there instead.
I first gave FedEx a call. The woman on the phone was pretty nice and helpful, so I thought this was going to be a pleasant experience. Boy was I wrong. When I first came in, there was a line of about 3 people waiting to get served. I had no clue where I was supposed to go, but the assistant manager (Grace) noticed that I was clueless and offered to help. However, she was busy with other stuff, but she did tell me to meet her at a computer station a good 50 feet away. I waited about 10 minutes, but still no Grace. I walked back to the counter and realized Grace was serving other customers. It almost looked like she was ignoring me, but she did acknowledge me by saying that she hasn’t forgotten about me.
I waited some more, and then an employee named Rebecca comes over. I thought she was going to be helpful, but it was incredibly difficult to understand her at all. Her English was so soft and garbled that even with your full attention, it was difficult to comprehend what she was saying. Not only that, but her comprehension skills were weak too; it required all the patience in the world to finally work with her. She didn’t really explain what to do to get the documents scanned; she just motioned for me to switch out documents and then she pressed some buttons. I told her I had wanted all four documents in four different files, but it didn’t seem like she understood that at all. Given that I was being charged 45 cents per minute for using their scanner, I didn’t want to waste any more time, so I just had to continue to combine all four of my documents into one file and figure out a way to split them up into four different files at home.
I eventually got the documents scanned and was charged around $ 2.50 for it. Much less than the $ 17 I would have otherwise paid for at OfficeMax, but it would definitely take more than that to bump it up a star. It felt like a nightmare having to go through an inattentive assistant manager and an employee with a soft voice who could barely understand the English language. If there is one good thing about this center, it was a nice man who doesn’t actually work there, but likes to hang around there on a laptop computer on a frequent basis. He was explaining to me quite clearly and informatively how the Fedex office worked, and he also suggested to me which scanner to use and a piece of advice on scanning/​printing a 50+ page document. If any of their employees were like him, I’d give this 2 stars, but since he wasn’t an employee, it remains at 1 star.

Came in to scan a photo and then ship the framed picture out in a box. The guy took up to an hour to bubble wrap the box and tape it all up. An hour? I told him to hurry up. Nope. How pathetic.

Very helpfull staff, never had a problem here. They also help you by phone e if you need it.
I think they are open 24 hours, which can come in handy when you really have to send some office documents at 11:00pm.

I was flying out of Tucson airport the next morning and wanted to print out my boarding pass. It took wayyyy too long for this to get accomplished.
I have to agree with the negative reviews — understaffed and inefficient service.
I feel for the Tucson peeps that need to come here on the regular.

FedEx… its a shame I have to come here every month for services. because honestly each time I come in its almost a complete nightmare. I think the people here are trying their best… but during peak hours they are understaffed, and their slow outdated computers don’t help the situation at all. Corporate should really look into revamping this location because everyone here seems to try their best with whatever outdated resources they have. but its apparent it’s not working too well. Everytime I place an order here I should note that it takes the workers 10 minutes to pull up the document on their computer screen to make sure its the right one. Literally they will click on the PDF that I want printed. and then the computer will freeze for 5 minutes or so. its so frustrating to me that this happens. because it takes time out of my day and it makes the worker look so bad, even though its not their fault!
I came 2 days ago. and since I usually print upwards of $ 300 or so dollars each time I come in. they often give me these $ 10.00 coupons that I can use for the next purchase of $ 50.00 or more… the manager spent around 5 minutes, but seemed to me like forever to scan the coupon… she then tried typing it in. when that didn’t work she pulled out this binder with all these coupons/​codes and typed that in. and finally I was just getting frustrated so I decided to say forget it. because saving $ 10.00 at that point off a $ 200 or so order really didn’t seem worth me waiting for an additional 10 minutes or so. She seemed relieved that I told her to forget about it. because the line behind me seemed to be growing more impatient by the minute.