Famous Sam’s Restaurant & Bar

Stopped by for a quick dinner after driving all day. The place is clean, the food was pretty good (I’d say a little above average), great servers, and a full bar with a lot of choices of beer. Standard American sports bar, good for when the game’s on with pool tables for halftime.

I’ve been to the location on Silverbell on many occasions it’s close to my house and a convenient no fuss stop after a long day. While I dont expect or even want Sams to be a 5star caliber restaurant I do expect quality food and good service. I was sorely disappointed yesterday when my boyfriend found a long black hair in his food, unfortunately he did not discover it unit it was in his mouth, YUCK! We told the waitress, I was absolutely appalled that she did nothing about it. Not that I expect a comped meal but some type of acknowledgement and sincere apology from a manager would have been nice. I actually even emailed Sams to let them know how disappointing our experience had been. This is the message I received in return:
«Famous Sams 18
Jul 26

to me
I have sent your email to the proper store management .
thank you for taking the time to bring this to their attention .
famous sams
Sent from my iPhone.»
So I guess Im not getting that sincere apology… In the future I will take my business to Rusty’s which is just as close and has much better food quality and service.

It’s a bar with bar people and bar food…