Elizabeth Arden Red Door Spa

Really disappointed, massage was cut soo short! My husband set up an appointment for me to receive a massage at the Red Door Spa for our anniversary. The spa was clean but everything in the changing room needed refilling… paper towels, mouth wash, and other niceties that come with the spa experience. My appointment time was at 10am but the massage didn’t start until 10:10am…not a big deal. Just thought my massage would run longer to make up for lost time. My massage was nice, the technician was really sweet but she would stop massaging me to talk. My massage finished at 10:50am. My husband paid for a 60 min massage. So in doing the math I only received a 40 minute massage with a 150 $ price tag including gratuity. My advice… go elsewhere it’s not worth the steep price tag.

Well, it’s been over three weeks since my pedicure and it is still in great shape! Red Door Spas are expensive, yes, but you do get what you pay for. I went during a relaxing weekend at La Paloma, and it was everything I needed and more! I enjoyed a truly wonderful pedicure experience, with a lot of time and attention paid to massaging and moisturizing my feet and legs. They also provided me with a warm shoulder pillow, and offered to cover my eyes. The staff was kind and friendly. I chose to bring a book to read during the experience, but it seemed many of the staff knew the customers and had a good, friendly rapport.
I don’t know if I can justify another $ 50+ pedicure, but boy — for a treat, it really is wonderful!

The staff and facilities were all very nice, but my massage was not what I was hoping for after paying $ 125. Everyone has their own style or method I guess but I’ve paid a lot less for better massages.

I am so happy I got the massage therapist that I did! Kaitlyn did an amazing job — I have suffered with lower leg issues for years and without having to explain everything that bothers me, she felt it and just seemed to know what I needed. Very professional, very well educated and such a sweetheart; she reminds me of my daughter! I have seen her a few times and always leave feeling relaxed, less tense and overall better.
The receptionists are all friendly and I just love the remodel they are doing. No reasons not to come back. Thank you!

I went here for the first time. I received a pedicure from Tanya. she was very nice and super helpful. the pedicure she performed was perfect all up into the Polish. Not happy. it was messy. it cost 70.00 for a pedi for that amount of money I’d prefer my Polish be a lot neater. Nevertheless because I liked her so much… I will be back. the staff was also very friendly. Nicholas was cordial over the phone as well as in person

I’ve been to lot s of spas… as facilities go — seating, gift shop, options — this one is good but not great. That siad, the service was great and Maria’s massage was one of the best I have ever had.

I recently wrote a less than stellar review of this spa. Less than 24 hours after my posting I had a call from the Assistant Manager. He was very sorry my experience was not wonderful. He refunded me for my pricey lunch and offered to give me 20% off any future services at any of their locations.
That is some excellent customer service!!!

Awesome services: spa, facials, etc.
Had a wonderful session with Raquel. My face is glowing!
Located in a scenic area with views. Truly relaxing and staff are professional and friendly!

The service was good and the technicians wonderful. I had a micro derm facial, mani/​pedi, hair and makeup, massage and loved each treatment. I’m giving 3 stars because the place is like a relic of the 90’s. If Elizabeth Arden can advertise in Town & Country Magazine as well as charge what they do. they should seriously update and renovate that Salon and give their staff an environment to be proud of.

If you stay as a guest at the La Paloma hotel you can use some of the spa amenities — sauna, steam room etc. Myself and two girlfriends spent the night for a girl’s night mini-​vaca! Even though this is close by to where we all live, we all felt we were on vacation! The staff is very friendly and helpful. They insisted we try various product samplers and offered a variety of teas. The wet and dry steam room are heavenly and well kept. The whole spa is very clean and relaxing. They thought of everything — hair gel, cream, perfume, hair brush, hair spray, hair ties, shampoo, lotions, robes, shower shoes and self-​locking lockers. The only minus is that the jacuzzi is small and outside the spa. What a relaxing day!!!

I stayed at the Westin La Paloma Resort for 2 nights and called the Red Door Spa immediately after check in to see if they could squeeze in a mani/​pedi. It was already 4pm, and they were able to put me in for an express version before they closed (closes at 7pm). Emily did both my hands and my toes, and she was very pleasant. She was great to talk with and was very experienced. I was a little disappointed they didn’t have massage chairs and foot water jets that you would see in a real nail salon. This was my first time into a Red Door Spa, and I expected the best of the best.
At any rate, she didn’t have time to buff off any callouses or anything, but she did do a pretty good job on the polish itself. An express mani/​pedi with gel mani cost $ 90 after tip. I don’t think I would book it again, unfortunately. I’d go to a dedicated nail salon for better value.

The Red Door Spa is located in the perfect location for many of us in the foothills of Tucson! For a number of years I have celebrated the holidays with my sister by going to their Spa together. Nick who is at the front desk is spectacular. He is knowledgable, friendly and always helpful!
The spa technicians were wonderful! My only complaint is that the pricing is too high or I would go there more often!

My husband bought me a day at the spa as a 40^th Birthday gift. We live in Tucson so I am used to Massage Envy and other massage places around town. I received a massage, facial, mani /​pedi, spa lunch, and make up lesson. I was so very disappointed by how rushed they made me feel. After the facial, I was hurried to the massage, and then on to the other «services». I was told that I could not schedule any time between services because everything is scheduled «on the hour». Needless to say, it was not a relaxing experience. I will not be back! I was even sent a card by Red Door for my next Birthday that offered a FREE manicure. The card went into the trash. Try somewhere else if you want excellent, unrushed spa treatments.

I have to agree with many reviewers. I have been to spas all over the world including the Red Door in NYC. It amazes me that this establishment ever earned the right to wear the Red Door name.
This spa is less than stellar in so many ways. I do not mind paying for premium service and gorgeous surroundings. This spa has mediocre service and the spa is not that great. There are just too many spas in Tucson that are so much better and cost less!

I am a frequent spa goer, all over the world. I went to the spa for a massage and facial. The services were nice, but not the best I’ve ever had. The facility is very average, but looking tired. The relaxation room looked like an office with some lounge chairs in it. The total mind blowing part of the whole experience was when I went to check out. My fault for not inquiring BEFORE the services what the cost would be, but I have been to so many spas I know typical ranges. Well, this was SO OVER PRICED I about fell over. It was 3.5 times what I usually pay. Shocking prices!!’. Not at all worth the money. They did not do anything above and beyond the norm. Don’t go, not worth it.

I had a wonderful signature manicure today with Tanya… my hands were so dry and ragged and now they are actually presentatable. Tanya is awesome! I had seen someone else one time before but she did not do anywhere near as good of a job as Tanya… she even helped pick out a flattering color for me. I then had a signature massage with Andrea and she was great — she used lots of pressure and was generous with the use of oil and lotion… she even used my choice of aromatherapy oil.
I don’t always go to The Red Door for services because I have to be careful with my budget, but when I want to really pamper myself and have a complete relaxing experience, I don’t hesitate to splurge!

The Door That Made All the Difference
I wanted to treat my mother and I to a spontaneous «spa-​liday» and de-​stress during a particularly frosty Tucson day. After conducting some area price comparisons, and receiving rejection on accord that many Tucson spas are closed on Mondays, a couple had poor phone manners and another couple were booked, I discovered a deal at La Paloma’s Elizabeth Arden Red Door Spa: $ 99 for a facial, the same for a spa pedicure.
I had the facial with Raquel, and she wasn’t even halfway through before I was compelled to beeline home and Unilocal.Contributing to this site literally feels like an uncontrollable urge to «shout something from the rooftops,» so to speak.
Raquel clearly cares about her craft. It’s in the skill, the attention to detail, the intuition and the going-​above-​what-​is-​expected — ask for her!
My facial was forth every penny and then some (she gave me pertinent and customized advice that I will use forever).
Beyond that, the spa is on gorgeous Sunrise Drive in the mountains, it is clean, quiet and everyone that works there seems happy and grateful to be there.
No more winter blues and blahs for my mother and I: Thank you, Red Door!

I’m spoiled. Okay, I do it to myself because I work crazy hours for the Army and feel I deserve some «girly» time. Seeing as how I finally had a weekend to relax, I decided to mix it up and try a new spa rather than my favorite, Dove Mountain.
I arrived 30 minutes before my appointment (like any good spa goer does) and was greeted and taken back to the changing area where I was handed my robe and slippers. I stowed away my belongings and headed into the «relaxation room» where I was told to fill out paperwork and where I would be met to be taken back for my seaweed wrap. The «relaxation room» was a tad too small. Perhaps I am way too used to Dove Mountain but already Red Door did not compare. I sat there for 20 or so minutes reading a magazine before Maria came out and welcomed me back.
If you do go here, I highly recommend Maria! She is so friendly and skilled. The Seaweed Wrap itself was good considering I’ve never had one before. First came the exfoliation, then being lathered with the seaweed concoction, then baked in foil. The best part? The 10 minute scalp massage. I am a tense person by nature and this totally relaxed me. After this, I was led to the shower to rinse off before being oiled up. My skin was soft and silky but not that noticeably different. Perhaps I can just exfoliate more at home for less money?
I don’t know. I thought this place was adequate but I don’t think I’ll be back when I know there is something better in town. It’s like why go to Olive Garden when right down the street is someplace authentic with really great wine.

I had the signature massage and facial as well as the warm cream manicure — WOW! Best spa experience I’ve had in years! I’ve been to Camelback and it wasn’t as amazing as Red Door! Loved it so much, I went to Red Door in Bellevue, WA. Will be going back.
Ps. Try the gelish nails — amazing how they last for 3 weeks!

Although I was visiting and haven’t returned there, it might serve readers to know that the Spa, after getting my letter, has been incredible. I received apology emails and phone calls. They seemed genuinely concerned about fixing anything at that location to make for a better customer service. They sent me gift certificates for future visits at any of their locations as well as free product. They also credited my charges from that day. I think the effort they’ve gone to since my visit speaks volumes about their intentions to run a great business and make up for any negative experiences. If I were you, I’d give them another chance. I would if I lived there.