East Lawn Palms Mortuary

Michelle was professional, courteous, and patient with my family. She was in constant open communication with me about the process. I recommend working with her and her team!

East lawn helped me though a very difficult time when one of my best friends died at a young age. They helped me through the most difficult thing I have ever had to deal with. In particular Michelle was very warm and professional.

My grandfather is buried here. My family and I found the staff to be very helpful, sensitive, and sincere during the plot selection and burial process in 2007. We felt well taken care of through a very rough time. We experienced many kindnesses and are very pleased with the maintenance/​upkeep of the grounds since losing my grandpa. The cemetery is well situated with a beautiful view of the Catalina Mountains. I find it a peaceful place to go and remember the loved ones that we have buried there.

We have used East Lawn Palms 4 times in the last several years. Each time the staff and facility has been excellent. They are compassionate, no pressure, and have always surpassed our expectations.

I had a terrible experience with these people, possibly because I was making arrangements from out of town (and they took advantage of that?). Mainly, there were issues with the paperwork involved with sending a headstone that was ordered online. The woman who arranged the memorial service, Mary, was very helpful and the service was nice. However, once that was over, Mary failed to inform me that I needed to be in contact with others at the company for headstone acceptance and placement. The headstone company couldn’t reach Mary and Mary wasn’t supplying the info/​contacts to them or myself. There was very poor communication with these people, not for my lack of trying. There was a huge delay, frustration, and sadness that memories of my mom’s resting place will always be negative. Eventually, I felt I had to travel there to make sure they were doing their job.
Also, at the service, I had asked for the flower holders on my brother’s and father’s nearby graves to be cleaned and prepped for use (dirt had «glued» the vases immoveable over the years). But when I showed up to check on things several weeks later, nothing had been done.
An apology would have made things so much better, but the woman in charge of handling the headstone issues couldn’t even be bothered to see me; she sent out a new employee who tried his best to patch up the company’s mistakes.