DoubleTree by Hilton Hotel Tucson – Reid Park

Overall our experience was great. The staff at the front desk was friendly and they matched the price for the room that we found online ($ 79 for a king). We got a room on the 7^th floor. The room was very clean and had a comfortable bed. We feel like the quality of the room was worth about $ 100 a night so we were very satisfied with what we paid.

Was not happy from the start. I flew in from another state for an event. My flight landed at about 10:45pm. Thank goodness my sister got in before I did. She let me know that none of us had a room. My confirmation email clearly gave me the exact dates I had reservations for. She was able to get her room straightened out but not mine they didn’t have any more rooms so my hubby and I hurried to find another one before we got there so we could have a place to sleep. My sister said the double tree had room 264 reserved for us the rest of the weekend. I got over it although I was not too happy about having to unpack and pack twice. When I got there I asked for an upstairs room but the bottom one was the only one available very far from my family members. I didn’t like her tone and the fact she would not look at me and spoke over me talking to my sister. She was just very condescending. Instead she smiled and gave me a cookie lol. Oh I wanted to climb over that counter and ugh nevermind…
Later the event went well but then our family got together at the Cantina and the food and beverage person Mike was so rude to my 70 year old aunt and barked at her like a small little chihuahua saying if any more relatives come we will need to cut them off. At that point about 30% of the family left and some if us stayed. It wasn’t our fault they would ran out of food and alcohol (which tasted watered down. Yes Mike we did notice). We were having a great time. Some of us were watching the baseball game some of us were taking selfies. None of us were drunk. When my brother ordered a round of shot Mike barked at him too saying you’re cut off like some kind of mastiff drueling and spitting out of his mouth lol. My hubby finally asked him why have you been so rude to our family all evening? His only answer was I can decide to be and stated would you like to leave now? We wondered as we spoke to his manager what we did but really we were not bad customers??? Then the power goes out the next morning but just us lol. So I hid my toothbrush just in case lol
My first time at a double tree hotel and my last.

This was the worst hotel stay I have ever had! I am not happy with my stay at this hotel. It started when I requested that the hotel shuttle pick me up at the airport the day before I arrived.
My flight was landing at 10:23 pm. The hotel said the shuttle was only there until 10:30 pm, but I could call it as soon as my plane landed. I asked if I could pay for the shuttle in advance to ensure that it would be there to pick me up. I was told that this was not possible.
I hired a private driver to take me from the airport to the hotel. I was there for a conference.
When I arrived I was told that my room was at the back of the property– a quarter of a mile walk from the front desk! Then I would have to climb stairs to get to my room! This property looks like an old Howard Johnson’s.
Before going to my room, I had to meet with the conference organizers. I headed to my room at 1:30 am. When I walked the distance, and then climbed the stairs, I find an old room that does not have a working a/​c. It was late and I was tired and needed to get some kind of sleep.
In the morning, I asked the hotel desk to have my a/​c fixed. They said it would be taken care of. I checked my room on lunch break and the a/​c was working. When I got back to the room late Friday evening the a/​c was not working again. I called the desk and they had the maintenance dept come out. He fixed it and explained that the housekeeping staff sometimes inadvertently shuts the vents while cleaning the room. (Really!)
The room was not cooling off that fast and I asked if there was anything else that could be done. I paid for a king bed, but all that they had was a double queen. Also, after a long day at the conference, I was exhausted. I asked if they had a fan. Maintenance brought me a 20 inch box fan that was filthy!
On Saturday I told the front desk to make sure housekeeping did not clean my room. I had a big presentation on Sunday and I did not want to take a chance with the air. (THIS WAS THE ONLY «GOOD» NIGHT OF THE STAY.)
On Sunday night, after wrapping the conference and dining out, I came back to a room that had been kind of cleaned. They emptied the trash and took the dirty towels, but did not leave me any clean towels! Also, they left a bottle of cleaner on the bathroom counter.
On Monday morning, the staff brought towels to my room after I called for them. Walking the quarter mile to the check out desk in the open with no cover, it was raining. A fitting end to a miserable stay. When I checked out, they did not give me a receipt.
I did complain to the desk and they were not happy. I also called the corporate customer service department. They did credit me 2 nights back. After calling the corporate customer service back, they were a bit testy. They did say they would send me a free voucher for 1 night’s stay at any DoubleTree by Hilton. (Do I really want to take a chance with another Double Tree? I don’t think so.)
I did have to think long and hard about the 2 star rating. I was going to give them a 1 star rating, but they did give me a 2 night credit. I will not use the voucher. I don’t ever want to take a chance like this again.
This is an out of date property that charges high prices for rooms that are of a Motel 6 quality. This is also in a «rough» part of town. If you have to stay here, request the Tower rooms. They have an elevator and are the «newest» part of this 50+ year old hotel.
I have trouble with my knees, and usually I don’t ask for handicap rooms because most hotels have elevators. I didn’t know that this property was so out of date. I had to walk the ¼ of a mile at least twice a day. The stairs were a killer on my knees, and to top it all off, they don’t even have luggage buggys to carry luggage.
If you are going to stay here– you probably want to look around for something else.

Stayed here for 2 nights. Had a family event in Douglas AZ and wanted to split up my drive from Phoenix. Was only planning on staying one night but was surprised by the service and cleanliness of the hotel so I decided to stay another night instead of staying in Douglas. This is a very good hotel for the price. My room view was great and my daughter loved the hotel. Has enough space in the room to bring a toddler and let her run around. Would definitely stay here again when in Tucson.

This is the second time I’ve stayed here and I have no complaints. I come to Tucson once or twice a month for business and stay overnight. It’s in a great location and there are a lot of shops and restaurants in the area. They give you a cookie when you check in or fruit.
I signed up for HH Honors and got a free upgrade to the presidential suite which was pretty cool. It’s the size of a one bedroom apartment. Beds are comfy and pillows are fluffy. There is a desk area to work from and free wifi.
Cons: there was a weird noise coming from the second bathroom that sounded like a air vent was on its last leg. It was annoying but I was able to shut the door and muffle it.
Furniture seems a bit dated and worn.

If I could give them a ‘0’ I would. We came to the hotel for Father’s Day weekend and a swim meet. Arrival was fine aside from being put into a room with a King bed for 2 adults and a 16 yr old girl. Had ordered the 2 queen room and eventually got it.
The big trouble started when we returned after the swim meet looking for dinner. Went to Cactus Rose and was told it would be 10 min because the kitchen was overwhelmed by a private party. Plenty of tables available and they could have seated us and provided drinks. It was 110 degrees outside and we were thirsty. We were told to wait in the bar, which sounded fine until we found out that the bar tender had gone on break. And there was no one to serve us. We waited…
About 10 minutes later a young hostess comes out asking for another couple, there was no one ahead of us on the list. I told her we were waiting and she said she didn’t know about that. She then proceeded to chat with a customer at the bar and completely ignored us. We left and had a great meal at Cheddars.
We returned to the hotel to retire. At 1:30am our door was opened by a guest who was given our room number. I then got a call from the front desk stating that their computer system was screwing up and could I verify who I was.
We haven’t even completed our first night and I am so disgusted I had to write to get this off my chest. This has severely injured the Hilton Brand in my view and it will be some time before I try this again. Should have stayed at a Marriott, Starwood, or Hyatt property!

We r Hilton honors and frequently stay at hiltons & doubletrees. Doubletrees r hit or miss. This place is a miss. This place is gross and filthy. Do not stay here. Floors stained, bathrooms disgusting, paint chipping off walls, wallpaper coming off,… I didn’t want to touch anything … So nasty. Felt itchy and couldn’t sleep. It’s not the fault of the staff. They do what they can. Hilton did a bad job taking over this one. One good thing is they gave us chocolate bars & chips along with the cookies & water upon arrival.

I stayed here over the weekend. I am Hilton Honors member and I have a Hilton credit card, so I used my points. Checked into a room in the travelodge area. I had never been to that part of the hotel before (I have stayed in the tower). So, I set up my computer on the desk, and my BF sits on the bed watching TV. No big deal; right. I am sitting at the desk doing some work, and thinking this smells like dog. I did not care thinking it was just pet friendly. SHIT HAPPENS. I turned the light on near the entrance. Sure enough SHIT happened. The tile on the entry way was covered in f3ecal matter. The maids at a Hilton property should turn on the lights I called the front desk, they moved me to another room. The key card did not work. Dylan was AWESOME. I asked for a tower room, and they refunded my points, and gave us 2 free entrees. That is why I give it 2 stars.

This review is strictly for the motel– or dump for lack of a better word– in the back of the actual hotel. I was here for business and got in around midnight after working my butt off all day. I was disappointed at check in to find that this room in the motel section was all that was left, but I didn’t expect what I walked in to.
The walk to the very back alongside old warehouses and/​or trailers was concerning enough, but the room itself was the dirtiest and most rundown I have ever seen. The dirt was caked so bad in every corner of the room, carpets we’re dirty, and while the faucet worked it was completely detached from the sink. It was so bad that I checked out early the next morning and went to a courtyard Marriott.
I have stayed at other Doubletrees, and this was no where near the standard that those have been up to. Unbelievable.

Stayed here one night with my husband. Room was very clean and comfortable. We had a king bed room on the ground floor.
Check in went fast, front desk staff was very nice. Double tree gives out fresh baked cookies on check in which I didn’t know so it was a nice surprise.
The bathroom is small but nice, good water pressure and plenty of towels for the both of us.
The bed was very comfortable, sheets were soft and warm without making us sweat. Very nice down pillows.
We stayed on a Friday night during some event that was going on so we paid about $ 150 for the room. I imagine it’s probably not that much normally. I definitely don’t feel like the room was worth that much. I’ve stayed in Motel 6’s with similar rooms.
Overall though this is a nice hotel, good service and great location.

For the price I would have expected a bit more. I don’t like to spend more than $ 100 on hotels but the location is great with this place. HOWEVER. That’s about where it stops. Walls are paper thin so you can clearly hear conversations in the adjoining rooms, there was a booger smeared on the wall right next to the bed which was not cleaned the 1^st or 2^nd time cleaning– even after a note to the housekeeper! No microwave, NO breakfast of any kind and no refills on coffee unless you call down to the front desk! Ya, it’s a nice place– but for the price I expected more

We arrived at this hotel close to midnight after a delayed flight. It was so refreshing to arrive at the hotel, and the night manager was so nice and pleasant to deal with so late at night. He answered our questions (wifi, fitness, breakfast) and gave us a nice little snack bag. After being delayed at the airport, hungry and tired, it was so refreshing to see a little snack bag so late at night. It had 2 bottles of water, 2 chocolate chip-​nut cookies, a bag of chips and a Reese’s Pieces. The room that we had was in the tower portion of the hotel, and was clean and easy to get to with a nice view of the pool & courtyard. For breakfast, I ordered the quesadilla omelet and it was good and a lot of food. Eggs, chorizo, tomatoes, peppers served in a crispy tortilla with sour cream & salsa and seasoned potatoes. Overall pleasant experience and would definitely stay here again.

The first impression I had of this place was bad. I loaded a bunch of junk in the baby’s stroller, and proceeded to try to push it to the room.
After pushing the stroller around the entire building, I determined there was no elevator so I pushed the stroller right back to the car.
So, the building is old. That alone wouldn’t have got a bad review. The point I decided to write this review was when I tried to take a shower. I turned the shower on, waited two minutes still cold. Messed with settings, still cold. Fiddled more. Called wife turns out the off point is in the middle, you turn it counterclockwise for cold water, and clockwise for warm water. There were no markings on the faucet for which way to turn it.
Whoever designed that faucet and whoever chose to use that faucet in a hotel room both need to be mandated to read a copy of The Design of Everyday Things. There is no positive value of using a non-​standard faucet in a hotel room. There is no shortage of standard faucets which are pretty. Was one chosen, they would have at least one less bad Unilocal review.

Clean comfortable quiet room room.
The staff was very friendly and the lounge had some pretty comfy, but dated chairs. They were refurbishing rooms on our floor nice to see the investment

Doubletree is like two hotels. If you get placed in one of the motel-​like rooms that face the parking lots, your experience will be awful. If you are placed in the tower, it will be better but not great.
My experience last weekend was awful. I was shocked when I had to schlep my luggage by myself out the lobby, across the grassy area and up stairs to get to my room. The exterior corridor was filthy and needs to be power washed. My door opened to a creepy parking lot with no security. The carpet inside was filthy. I tried to turn the AC down to cool the room but it wasn’t cooling. I tried multiple times to call to make an appointment with the masseuse but after 4 transfers I gave up. The wifi didn’t work. I ordered a medium burger but it came as rare. I called and asked them to replace the burger. There were bugs all over the desk I was supposed to eat on… and then to top it off the TV had sound but no picture. I held my temper and called the front desk where the trainee didn’t know how to handle the problem.
They did move me to the top floor of the tower and comp my burger. Unfortunately the hallway for the best floor for their best customers also had filthy carpet. The room itself was OK and the internet worked and the TV worked and the air worked and the bed was comfortable and my breakfast the next morning was tasty.
So please Doubletree… shut down the exterior rooms until they can be completely remodeled, spend the money to steam clean or replace carpet throughout the hotel and start inspecting the cleaning crew’s work.
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Fairly decent hotel if you visit the Tucson area.
Comes equipped with swimming pool that is right in front of the workout facility.
The breakfast buffet here is some of the best I have had. The denver scramble along with roasted potatoes was really good along with the sausage links. The breakfast staff is really nice and comes around often to make sure you are enjoying your dining experience. There is also a restaurant bar that is attached to the hotel and is good for drinks and game watching. The actual bar in the lobby seems to be unmanned quite a bit, but I think its because the bartender is shifting between the attached place next door and the lobby bar. that girl can sure pour a nice tanqueray & tonic… wooo!
The room itself was a decent size and was fairly clean. I see some peeps have had a horrible experience, but mine was pretty good. I would definitely stay here again if I am in town again.

I don’t understand the bad reviews, but I suppose each experience is its own. My room was clean, and comfortable. Nothing special, but I wasn’t expecting anything beyond the normal «on business travel need a place to sleep for a nice» hotels that are close to airports.
That being said, 5 stars solely based on the customer service and friendly staff. Every single employee that I saw greeted me with a hello and how are you. It was refreshing to see such a polite group of individuals.
Will definitely be staying here again.

May I start with the word that I find most fitting for the property … FILTHY
I did not feel at all comfortable here, not safe or sanitary.
This property is in dire need of renovation.
Staff was fairly indifferent as if you were bothering them with a few exceptions.
Update — I did hear from the management that they would address these concerns. That gives me hope that they care.

Cactus Rose Restaurant inside the Hotel! Fantastic Breakfast! This hidden gem located to the right inside the Hotel Lobby is cute, good service and spectacular Eggs Benedict! The poached eggs were perfectly cooked, the Canadian ham flavorful, and the Hollandaise sauce was exceptional. It was the pure heaven! Tucked away I think a lot of Tucsonians miss this little treasure! Don’t, its the perfect environment for a relaxing breakfast with friends and/​or family! We will be returning for sure! Eat and enjoy!

A great hotel to stay at when in Tucson! Everyone is very accommodating and friendly. The hotel staff did everything possible to make us feel at home!
The hotel has a great resort vibe to it. More than just a hotel or room to stay in. The pool area and gym were both nice and clean. The hotel has two restaurants! I only went to the Mexican restaurant there and the margaritas were amazing! Food was also great. The general vicinity of the hotel also has lots of great stores and restaurants near by!
The rooms were clean and renovated. The rooms in the courtyard have newly renovated bathrooms. We stayed in the tower because we requested it. However, both the courtyard and tower rooms are nice. The only thing I would say is that by staying in the tower you are more connected to the lobby and restaurants since the elevators go directly up to the rooms. The courtyard rooms are separated from the lobby and just a short walk away from everything. I guess it just depends on the vibe of room you want.
Overall, great hotel. We will be staying here again!