Discount Cab

Worst cab service ever. We have no choice to but to use them because there contracted with the DDD. Always screw ur pick up time even when ur scheduled time is the same every week. Have to make sure your doors are locked because they’ll let themselves in. Say they’ll be there in 5 min. And don’t show up for an hr.. Sorry ass company. Whinny, moody drivers. Took my permanent driver away, who was the only reliable person they probably had. Now back to dealing with idiots !!! This is a cab service shouldn’t be used to contract with disabled individuals if there not going to be picked up !

I needed a ride to the airport, so I called the night before to schedule. The taxi never came. The dispatcher said she didn’t know why no driver had taken it.
Unacceptable. They may be green, but do not use this company if you actually need to get somewhere on time.

I called discount taxi the evening before placing an order to be picked up at 5am to go to the Tucson airport. I chose Discount over Über because I had more confidence that an established taxi company would show up at the appointed time. By 5:15 am Discount was a no show. I had to scramble and drive myself to the airport, find parking, and hassle with Christmas airport security because I arrived late. Extremely upsetting and disruptive. Halfway to the airport at 5:30 am I received a call from a Discount driver that he would be at my house in 5 minutes. I told him I had already left and he apologized but commented he had received the dispatch just minutes earlier. So, if you have to be somewhere important and need to have confidence that a taxi service is going to pick you up when promised, go elsewhere. I cannot recommend this company.

Worst customer service ever, do not use this service. The cab drivers are better than the operators but still rude! 1 STAR. Beware

Horrible service… had been waiting for over an hour… called them and they said «your call is in our system but no one has picked it up»…I stated that I was gonna cancel and was told basically if you want to cancel go ahead… called an über and was there within 6 min… the taxi system is talking so bad about über… but it’s only because they are a better service and putting regular taxis outta a lot of money

I called and ordered a cab, the gentleman told me that it would be 10 or 15 minutes. I waited 45 mins and called back and the guy told me he thought I didn’t want the cab so he cancelled it. which was very aggravating because nothing about our conversation indicated that I didn’t want it. He told me it would be there in 10 minutes and hung up. How the fuck can that be interpreted as I don’t want it? He then told me he was sending me another one and he had such a thick accent that I couldn’t understand him. I suggest the hire people who can understand customers and that customers can understand. Fucking pissed. Taking ubers from now on.

I had horrible service from Discount Cab. I booked two days ahead online for a 6:45 am pickup. At 6:50 I called to confirm the time of pickup and used the automated feature to get an ETA. I was on hold for over 7 minutes and finally hung up and called back to talk to a person. I was on hold for 5 minutes and never got thru to anyone. I hung up to call another company. Someone from Discount did finally call me at 7:15 and said he could be there in 20 minutes. I missed my trip and had to scramble to make a new travel plan at considerable extra cost and lots of aggregation. I will not use Discount Cab again.
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Updated review next day: I responded to the request from Tom R. to contact him so that they could look into it. I have included the email I sent to Tom and the response I received back. As you can see, it is less than satisfactory and it is not clear to me that «Tom R» even exists. Also, please note that response was from Total Transit (not Discount Cab). I can only assume that Discount Cab is somehow associated with Total Transit. Needless to say, I will not use any cab service with any relationship to Total Transit either.
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
My email to Tom R. (verbatim except for the order confirmation number and my last name)
Tom
Thank-​you for your response on Unilocal. I am following up per your request. My confirmation number was xxxxxxx.
Again, I am extremely disappointed in Discount and doubt if I will ever use your company again. Because of Discount’s poor service, I had to make a new travel plan at 2x the cost and am not sure if I will be able to get a refund on my original ticket.
Also, the hold times with no response are beyond unacceptable.
Regards
Lisa
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
This is the response I received from Pamela M. at
(pasted verbatim except I did not put full last names)
I will be at our Tucson office on Wednesday, March 18, with sparadic access to email. If your need is urgent, please email JB at
Otherwise I will return your message when I’m available.
Have a good day.

Tucson discount cab female dispatcher first gave me attitude and then pretended to put me on hold while actually hanging up. All because I only had the cross street information and the gas station name. You couldn’t work that out? Aren’t you a cab company? I’m writing this review from the back of an Über ride. One more lost customer Tucson Discount Cab.

Not a dependable taxi service. I scheduled a pickup for which no driver showed up. I called after the scheduled time, and still no driver to be found. Be weary of using them if it’s important that you’re punctual, they are not.

Can’t count on them! I put in a reservation for a cab the night before my trip to the airport at 430 AM. I called at 4 AM to confirm and the cab didn’t show up until 450.
On top of all this, I called the cab company and was very polite when I complained and they hung up on me.
If you need to be somewhere on time, this isn’t the company for you.

They gave me an estimate of 5 – 20 minutes of arrival. 50 mins later I called back for them to give me an additional 45 min wait.

I have been needing a can service for 50min now. So I figured, I’d keep waiting and write a horrible review for this can company. 50min, how can you let a customer wait for 50min?! Just shows how horrible their customer service is.

I always use Discount Cab. I used them in Phoenix, and I just used them here in Tucson and I had a PERFECT experience with them!
First let me say this… download the App. It’s user friendly and you get to watch your cab make its way to you! I was mesmerized! It was really nifty! Then again, I’m easily amused.
I was at the Greyhound Bus Station and it took only 5 minutes for my driver to pick me up. And he was just the sweetest guy. All smiles. Very polite. And very grateful when I tipped him. And he played some good tune-​age on the radio for my short trip.
I almost didn’t call Discount Cab due to all the negative reviews here, which I see as a bit unfair as the owner/​manager seems to have truly attempted to make things right.
I’ll use them again! Thank you for a perfect transaction!

Called for a cab at the airport. They told me to walk around and look for one. I couldn’t get a cab to the car rental door. What a joke. I had to call Orange Cab which had no problem picking me up. Sad because I used them to get here originally. Just shows how some people don’t care.

Terrible!
Stood us up for the second time on airport trip for first leg of an international flight.
First time their fault
Second time my fault
NEVER depend on this company!

I used to use discount cav with no real issues besides the obvious occasional «drive the wrong way and over charge you» bit. Whatever, they always came and got me. Tonight, I asked for a cab at the Playground, a bar downtown. I told them I did not know the cross streets, but I told them the name of the bar and that I was on Congress St. The dispatcher told me, in a very rude voice, to call back when I knew where I was. I called another cab company, and told them I was at the playground. In about 3 seconds, they confirmed the address by looking it up, and dispatched a cab. I am sure that was super difficult for them. Suck it, discount cab. You have lost a long time customer.

So apparently there is a Discount Cab driver who refuses credit/​debit cards. He wanted me to go into 7 – 11 and get cash from the atm. I declined to do so and he forced me out of the cab in a bad neighborhood with 5 bags of heavy groceries, nowhere near the safety of a business I could go into. Second cab driver was very polite and apologized but still, I will never call Discount Cab again. A driver did the same thing to a coworker last year. I called in to explain to dispatch I needed anothr cab and she was so rude I had to hang up and call back. Bad business. I’ll walk next time.

I had to give them one star to post this. If allowed I’d give them Zero or –0 stars!
-
My girlfriend was waiting at a tow yard when this «company» was called about 8pm and a 15−20min seemed reasonable. 30 min later she called and they were still on their way, about 10−15mins away. Another 30 min later, they said the driver showed up but no one was there so he left. So why wouldn’t the driver call, honk or get off the vehicle? It’s 30 degrees outside, no one is going to keep their door open in that weather while waiting on a cab! They said they will send a cab back and it will be there in 5 min. 15 min later they were now 20 minutes away!
This «company» is run by people that obviously don’t want to make money. Promises promises promises and Not one of them kept! Don’t waste your time with these guys! Minus zero stars. -

I live in Phoenix and visit Tucson occasionally. I never ran into any issues with Discount Cab in Phoenix, but my experience with this company at Tucson is extremely horrible.
My wife and I arranged a cab with a given street address. 15 minutes later, no cab showed up so we called again to check on the status. The representative said it’s usually about 10 – 20 minutes or wait, and our cab will be arrived within 4 minutes. So we kept waiting outside patiently (we do this so driver could see us immediately). Ten more minutes passed by, the cab was still not there. We called again and was told that the cab was at the given address but the driver did not see us. We double confirmed our address and phone number, so the address and phone number we provided did match what Discount Cab took down. I understand finding address can be difficult sometimes, but why didn’t the driver try to call us? That wasn’t explained, but the representative said if we wanted to make another arrangement then we would have to wait for 45 minutes.
I used Discount Cab many times in Phoenix, if somehow the driver is lost or can’t see us at the designated location, we usually get a phone call and NEVER missed each other, not even once. I don’t understand why Tucson can’t operate the same way but keep making up excuses and delaying its service. Very disappointed.

Guys discout cab is really terible they don’t show up when they said then called again they said they will be there in 6 mins not show up then called again then they said they never got the call
there liers so please don’t use them thanks!!.