Davis Monthan Base Exchange

Out of all BXs I’ve been to this one is the worst. I can’t say enough how bad the lines are. 15+ people in each line only 2 registers open and managers just fucking around and not helping out. Some cashiers need to put a smile on their face too, they look like you are making it such an Inconvenience for them by shopping there.

My wife brought my Casio G-​Shock last week to get the battery changed. The next day I showered with my watch as usual and my watched fogged up completely. Brought it back and the guy (who is really nice btw) removed the moisture from my watch, but said I cannot expose it to water anymore. I wish i would have known that bit of information before we let him do the battery replacement. Anyway, I was not happy about that little fact since it is a G-​Shock after all, but I took my watch and left. Next morning I figured out the light in the watch didn’t work. Brought it back and he told me the moisture probably blew out the bulbs and there is nothing he can do. So at the end of the day, my watch works, but can’t see the time if there isn’t light around and I can’t get it wet. Needless to say, I wish I would have taken it somewhere else and spend the extra money (13 bucks here). But I’m trying to be positive about all this, so at least the BX is right here too. I can just pop in and spend another 72 dollars on the same watch once again.

nobody beats a tax free shopping!

i have to say that i have been to plenty of base exchanges, but the customer service here is very good. but the one negative is that they are very laid back and slow. but over all i will always come back, the price is right! thank you uncle SAM.

Compared to most BX’s it’s average. I’ve been to BX’s at HQ and smaller. Honestly, I rarely shop AAFES, but on the rare occasion I do I’ve been able to fulfill my needs here.
Well, I’d love to say more, but in a previous review ‘Michael F.’ hit it on the nose. Most things are over priced, and there’s a limited selection.
Yet, on a positive note you can more often than not find an outstanding deal or rare items that you might not find at the retailers.
Oh, and one last thing… If you value your automobile park in the furthest reaches of the parking lot. You’ll thank me later.

Can we all have a big resounding… MEH!
Where do I start when it comes to AAFES, do I detail how they remain 20−50% higher in price on many things in contrast to local businesses?
Do I bemoan their new price match policy that basically eliminated any desire for me to buy things there more then necessary?
How about when I do use their policy and they still refuse to match a price that meets their policy?
Look AAFES we know you don’t charge tax and that most retiree’s are not savvy price shoppers like myself so they leave thinking they got a great deal. But the reality is you fail at the fundamental services a retailer should provide.
Quality service — your cashiers range from inept and slow to rude and unprofessional. The electronics department is staffed with people who lack product knowledge and at times are impossible to find. Your jewelery counter is better but god forbid there are more then 3 customers… come back later.
I am sorry but it’s not your place to read my greeting cards before you bag them. It is not professional to try and throw away a gift card that still has a balance on it. It is not professional to loudly announce that the young woman in front us in line card has declined and to scan it again.
Competitive pricing — Look I know you have limited staff but charging 59.99 for a video game that is 19.99 at walmart shows how far behind the power curve you operate. Your TV’s are overpriced, tablets overpriced, computers overpriced, and pretty much entire electronics section is overpriced.
Your prices on Guns, Yankee Candles, greeting cards, Coach Purses, and liquor are however good.
Product Staging — Often times the BX looks like its under construction, but it’s not. Things are not where they should be, prices are wrong, and to be honest I don’t see it getting better.
Failing to honor your own policies — I won’t detail all my grievances here but the only times the BX gets my business it usually involves them matching a price. Problem is they rarely want to do it and treat you like you are a con artist and gaff at the idea they may not be in line with market pricing. Yes I know $ 100 price difference is a large sum of money but you are the one failing to remain competitive.
So until you get your act together I recommend everyone use their google shopper app and price check anything you plan to purchase here before checking out.

As far as BX’s go, the one here at DM is middle of the line. I mainly shop here to save myself sales tax, but I do wish it were a bigger store.