Dan’s Paint & Body

I took my car to Dan’s after an accident in May. It took them 4 days to get an estimate to my insurance company, but only billed my insurance for 2 hours worth of work… so I waited 4 days for 2 hours of work. Brenda was rude, and even a representative from my insurance company who called and talked to her on the phone called her «a beast» after having to speak to her. Do not go here! I ended up having my car towed to another shop so I didn’t have to deal with the people at Dan’s. The building is beautiful from the outside… I just wish the people inside the building were as nice.

Dan’s fixed the rear bumper, the rear window and repainted the back when my wife had an accident in her car. Everything was fine until the trunk lid springs broke due to Dan’s not putting the rubber stop on one side of the trunk. They also replaced the window with a cheap one and we lost our reception on AM and many of the FM stations. Since I did not drive the car and my wife never mentioned these things again, I forgot about it. She passed away last December and I rediscovered these issues. I took the car in and Dan told me it had been too long and he would only fix it for full price. Thanks, Dan, for standing by your company’s workmanship. I won’t be coming back and I don’t recommend anyone else use your service. The only reason I give you two stars instead of one is that you covered your mistakes with a nice paint job.

This is an update to my prior review. I did finally get the errors cleared in my car that were caused by Dan’s. The dealer did it without replacing any parts (unlike what Dan’s told me was necessary). They just cleared the errors that Dan’s attempted to do numerous times. The total cost was $ 240. Dan’s asked that I send them the work invoice and I did. They disappeared at that point and will simply send me text messages that they will get back to me and have not returned a single email.
I really do not understand Dan’s persistence. The vehicle was returned without a working dashboard and then returned with a check engine light thereafter. Why they refused to finish the repair and why they are now ignoring me has me baffled. Avoid the headache and avoid Dan’s. The only way I’m getting this reimbursed will have to be through Justice Court.

Yep… I banged up my truck. Was referred to Dan’s, and am glad I went that route.
Xavier took photos of my truck in progress; from disassemble (which looked awful), to reassemble, painting and completion. This helped, because I don’t know squat about cars, car parts; so to seeing the work happen in photos, everything made perfect sense.
In addition to the photos, Xavier and I spoke daily about the progress, what was next on the agenda, and what parts were needed etc.
There were a few delays in delivery of my car, but this can be attributed to Dan’s going above and beyond to make sure my car was repaired just as it should be.
The staff at Dan’s was extremely service oriented, and dare I say… my truck looks amazing!

A TESTIMONIAL IS SOCIETY’S MOST POWERFUL MARKETING TOOL !
An absolute stellar experience ! Hat’s off to Dan’s Paint & Body ! Brenda, You were great ! You are a true professional. You impressed me ! Not too many people these days can do that to me. To The Entire Staff «It was a true pleasure to work with each of you. If I was nervous, one of you answering the phone calmed me. :-)
There is even a warranty they give you for the work done ! As well, you can come back quarterly with your warranty card and have your vehicle clean and washed inside and out. My car looks great ! Thank you !!!

Extremely slow, they had my car for over two weeks when they promised no more than 4 days. Disappointing service.

Horrible communication, everyone I spoke to here was rude and dishonest. I had parts stolen from my vehicle. Even with proof from pictures I was called a liar to my face and told to fix it myself. Very unprofessional I would not recommend this Place to anyone

My car was hit by an older Tucson lady… yikes.
This place is fantastic. If I ran an auto body shop, this is exactly how I would do it.
Dan’s made things easy from day one. They coordinated with my insurance, arranged for a rental car for me, and kept me updated every step of the way. Love it. Definitely recommend.

I’m in the mood to Unilocal today, and a good Unilocaling mood.
I JUST received my truck back from Dan’s Paint and Body. I have NOTHING at all to complain about. The entire process of having my unfortunate damage repaired was seemless and pleasant. They were willing to commute to my place of work to write up the estimate, as well as pick up and drop off my vehicle at no additional charge. Oh, and to top it off the workmanship is QUALITY, plus a super reasonable price that remained true to their original estimate. They matched the paint perfectly to the factory color– lots of body shops seem to have a reputation of just slapping some close-​enough paint on– not these guys.
I’m definitely pleased and would recommend this business to anyone who is ever in need of auto body work. Request Richard to come out and do your estimate — very honest, professional and friendly.

Dans simply has the BEST overall service I have ever experienced in Tucson. Outstanding customer service always
keeping you in the loop of your cars progress. Stellar results
on my damaged car caused by an accident. Seamless transitions
from drop off to pick up as well as insurance interface
(Go Progressive) and finally incredible attention to detail in
cleaning my car. I cannot say enough the great feeling of
satisfaction I have with dealing with this well run Business.