The gal that pierced my ears was AMAZING! I think her name was Vanessa(?). One of my ears closed up about 5 years ago, and i have been procrastinating getting them done due to my overwhelmingly irrational fear of the pain that I assumed would be involved. She was not only professional, but she also didn’t mock me– which can be hard I imagine. She handed me the teddy bear to hold and delivered a pain-free experience. She was very thorough in explaining my after care. My only complaint is that I was not offered a candy for being brave ;)