Chapman Collision Center

Outstanding customer service! This is a reliable, quality auto body shop. You’ll be hard pressed to find the same level of expertise anywhere else that both Chapman Collision Center on Palo Verde and the Collision Center on Speedway provide. Unfortunately my husband and I have both our cars worked on at both locations and both collisions did a great job on the repairs. They truly go above and beyond to make sure that you are well taken care off, and that you understand the estimate and repairs being done to your vehicle. Tom and Eric at Palo Verde always kept us up to date on our repairs, and Phil at Speedway was very helpful and would personally call us to make sure we understood everything clearly!

This place stinks! I have used them a couple times to repair my vehicles and they don’t get it right first time.
I took my Acura in one time to repair a trunk dent, and I could still see the dent was not fixed properly. I had to point it out so they had to take two more days to repair it. I went to pick it up second time and again it was not fixed properly. Guess who had to point out the defect again. that’s right me. So again two more days to wait. The third time the dent was finally fixed right but now the Acura chrome emblems were misaligned. Yup you guessed it I had to show them and it came down to me pulling out my ruler to prove it. Again add one more day for emblems.
So my conclusion is they don’t have a quality control inspector when the car is completed.

Chapman has repaired my 2007 VW twice now due to other people hitting my car. Both times I have experienced outstanding customer service and a quick repair time. The shop always answers my questions clearly and sticks to there estimated timeline.

I took my 2006 Mercedes c230 to the chapman location on Speedway because it was the only certified Mercedes repair facility. It had been vandalized across all panels.
I talked to a service writer named Jeff. He went over the entire car with me, telling me that they would just tape up around the windows and open the sunroof and tape it out to paint the roof. They said that the molding could be compromised if they removed the windows since it was a 2006. They’d instead just tape around it.
Um, we aren’t painting a Honda. I don’t pay Honda insurance rates and I expect the work to be on the same level as the insurance rates I pay.
So, I went home thinking about this and called back the next morning to cancel the job. He got argumentative over the phone. He told me I was responsible for what his guys did in the tear down of the vehicle. He tried to intimidate me into staying with the repair facility.
I actually have a little bit of experience with paint shops because of a previous experience with a recommended shop. I had to take that Mercedes to a new shop which walked me through all my rights as a consumer. They helped prepare me for future experiences. So, the intimidation was quickly curbed.
I wasn’t arguing the insurance would pay him for the breakdown. I was merely pointing out that the breakdown was part of the estimate process and not my responsibility. The insurance would pay for that bill as it was merely the process and not part of my deductible. My deductible only included repairs.
He agreed and ended the call.
I understand these guys are Geico’s repair facility and they have a responsibility to Geico. However, I disagree with the intimidation. I disagree with the repair process. I disagree with the quality they were going to pass off as acceptable.

These guys do awesome work. The shop on speedway is the best body shop in town for sure. If you have Geico then this is the place to go. The manager at the speedway store (Phil) is really cool and easy to work with.

I’ve had the unfortunate luck in having to visit these guys twice now. Every time I’ve been here though, the customer service has been top-​notch!
Jeff is awesome. He was very thorough in explaining the estimate process and how long to get the parts and get repairs made. I liked that he kept me updated every couple of days on where they were at, even when they were still waiting for the parts to come in.
This place is certified with my insurance company too, so things went very smoothly, no hassle at all. I’m hoping to never come in again, but if I need to, this would be the place to go. Accidents are stressful enough, and the people here are friendly, helpful, & sensitive to what you’ve just been through.

so i was out and about earlier today and you’d never guess what happened! i was reversing my car out of a parking stall and to my surprise, the parking block ripped the front bumper off my car.
thankfully my husband came to the rescue and we didn’t have to end up towing my car to the collision center that my insurance directed us to.
once we got here, they took a look and gave us a quick quote. i didn’t want to have to pay my $ 500 deductible (it wasn’t going to cost that much anyway) so they gave us a couple of tabs to secure the bumper back onto the car.
i was grateful that the person from the insurance company and chapman collision center were honest and up front with me. they installed the tabs (free of charge) and sent us on our way.
will definitely recommend this place/​come back if i ever need to in the future.
thanks for saving the day, guys!

I had some items stolen from my truck while it was in for repairs. When I discovered the items were missing, I immediately emailed my contact person and copied the manager of the business. I never heard from either of them.

Chapman is one of the approved repair shops for my insurance company, so I’ve been there 3 times now: dented bumper after being rear-​ended, busted side mirror after pulling out too close to the side of the garage (oops), and a piece of trunk molding connected to the trunk release falling completely off.
Each time, the check-​in process has been fairly painless, and with the Enterprise rent-​a-​car office next door, I’ve been able to get my service loaner quickly. While I often went a few days without a status update, I was able to call, leave a message, and get an update quickly.
The techs have also been cost-​conscious when the repair is lower than my deductible. When I needed a new mirror, they offered to order a used one and repaint it to match my car, which saved me a fair bit of money. Plus, they buffed out the scratches caused by the loose chunk of mirror housing dangling around while I drove, and my car has have a thorough scrub and vacuum every time.
Overall, I’ve had good experiences at Chapman and will probably take my car there in the unfortunate event that I have future issues.

Due to an unfortunate encounter with a piece of rebar and a parking block it was necessary to replace the bumper on my A5. I chose the dealer’s collision center because I knew I wanted original parts and a top notch job. Although the location is quite inconvenient they are Audi-​certified so to me it was a no-​brainer. I’ll admit that I expect perfection. This isn’t rocket science. It’s replacing a part. No dents to pull out or fill. It’s the most basic of repair jobs. Unfortunately, they did not live up to my expectations.
Customer service is average. Typically I had to call them as they weren’t very good at keeping me informed. When I had a problem at pickup I was told someone would call me. They never did. I had to call them.
I went in on a Saturday morning to pick up my car. Within 10 seconds of standing in front of my car I could see that the bumper was not fitted properly. If I could see it why didn’t they? I know via conversations with the service rep that they were pushing it to get the car finished Friday night before quitting time. I’m pretty sure the conversation in the shop went something like this…
It’s almost 5:00, you got that car done yet?
Almost, but this dang bumper isn’t fitting properly.
Let me see. (pushing and shoving on the bumper) Well, it’s quitting time. Button it up.
Yeah, it’s a chick that owns this car. She won’t even notice. Let’s just call it good enough. It’s beer thirty.
I was told at pick up that they couldn’t do anything about it that day. I would need to bring it back. Finding time in my very busy work schedule to take the car back when they should have done it correctly in the first place almost ended in a 1 star review. At my insistence, they set up a specific time to fix it so I wouldn’t have to leave it overnight or sit around there for hours.
Fix-​it day arrives… although there was a couple of areas of issues with the fit I only pointed out one when meeting with the service rep. I wanted to see if she would notice the others. She did. Once again I wonder, why would they even consider giving me the car knowing their work was sub par?
In the end they stood behind their work and made it right. I appreciate that. Ultimately I asked myself: Will I go back (knock on wood-​God forbid I ever need to)? I’d be willing to give them another try considering they are the only Audi-​certified repair center in Tucson. I vacillated between them being 2 or 3 star worthy so I rounded up to 3.

My car’s been at Chapman for 7 days. It has a broken window.
Chapman Collision Center has abysmal customer service.
One broken window. Seven days.
The «service» rep spoke to us twice in 5 days.
On day 6 communication ramped up. «We’ll have the car ready on Monday.» A total of 11 days –for a broken window.
Chapman’s customer «service» is pitiful.