CenturyLink by Channel Choice

Worst customer service! Should be a case study in how to go against every customer service principle in modern business. It’s like cable service in the 80s! Expect to take off of work, lose wages while you wait for a tech, call them to figure out the 4 hour window– they won’t communicate this ahead of time. When they give you the 4 hour time frame they will not show up– no call no show. When you try to call, you will be told they are «closed» at 4p? When the business hours are clearly until 6p. Then call acting like you want to «start new service» and you WILL get a live agent– who will tell you that the tech will be there at «6p». Conveniently– because they WILL be closed after that tech doesn’t show up. Call the next morning and they will act like nothing is documented anywhere on the account, blah blah blah. On an on. I would give a –5 stars if I could!

Worst customer service ever. I have been given the run around for two hours, calling and chatting online with no less than five people. Horrible experience to no avail.

One star cause I can’t put zero. I have never talked to dumber people. Every time I call I get transferred around and around for no reason. No one knows how to help me or how to do their job. Plus the internet is slow. I hate this company.

Poor customer service and knowledge of their own products.

Okay, this goes beyond the Tucson Location… this is directed more to upper levels of this pathetic company. First off, let me give myself 1 out of 5 stars for tying my Centurylink and Verizon bills together 2 years ago… and 1 star for not paying attention to autopay… and 1 star for not disconnecting service after I moved. Bad bad Robert.
Okay…I realized what was happening… and called… and explained the situation… and took responsibility for my stupidity. Centurylink management promptly told me…“not out problem you didn’t disconnect service”…and I agree with them… but do not tell me for a second the 2k I paid over the last 2 years wasn’t already ON TOP of the next tenant that was forced to use your product because that was all that was offered at this complex… so you guys doubled down of your profits… congratulations. This is what is inherently wrong with much of corporate America…“doing the right thing” isn’t an option with you. Shame on me for not paying attention, shame on you for being exactly what people think of when the get shat upon.

I never thought I would be writing a 4 star review for CL, but my experience with a technician who came out to solve my internet problems today changed my mind. I’ve had CL since before they were CL (when they were still Qwest). I’ve also always had issues with my internet being slow and cutting out periodically throughout the day. About a year or two ago they came out to upgrade our lines, which improved speed somewhat but that is of no help when your internet is constantly cutting out. I avoid calling tech support because it takes forever and who wants to spend all day waiting on the phone, only to get nowhere. However, being home sick today and also being fed up and tired of dealing with the spotty internet connect, not to mention that I was getting speeds of about 9 mbps even though I’m paying for 20 mbps, I finally contacted the tech chat person today. I was told my line was unstable and they would have someone out between 1:30 and 5:30. I figured I’d be waiting all afternoon, but the technician showed up around 1:15! Long story short, he was extremely nice, explained everything he was doing to me, showed me everything, and spent almost 2 hours solving my problem and didn’t charge me anything! My last experience with a CL technician involved him flirting with me and giving me his number. Not cool. This guy was so awesome, I only wish I remembered his name because he did such a great job!
Now, I will still be calling CL to complain because my bill has gone up to $ 90/​month which is outrageous and every time I try to chat with them about discounts they just want to sell me tv, which I’ve said about 5000 times I do not want. Overall I’d probably give CL 2 stars, but the technician who came out today definitely deserves 5 stars for his nice personality, his patience in exploring the problem from all angles and solving it, and explaining everything to me along the way.

I have had century link Internet for a few years now and have never had a problem. They have given me discounts on several occasions just for being a loyal customer. Their internet has always been reliable.
Just recently I moved apartments and it didn’t have a phone jack to plug the router in. My apartment manager was suuuuper unhelpful with the situation. So, when I called century link, they sent someone within the hour and they figured out how to set it up quickly!
Century link is much cheaper than its competitors, but still great quality and customer service.

CENTURYLINK — GET A CLUE. YOUR CUSTOMER SERVICE SUCKS. Seems to be a pattern here. One star is their average rating and I think that is because you can’t give 0 stars. Worse customer service I have ever experienced. Even the supervisor that I dealt with, Brian, didn’t understand how to spell customer service. I would strongly recommend never using their services. Even if you have to pay more with another provider. They need to spend less advertising money and more money on quality staff and training.

So deceptive! I decided to switch my internet from Xfinity to Century Link because it was half the price. When I ordered it, I was clear I was only getting internet and that I had a VOIP Phone (internet phone) at my house. They failed to mention to me at the sign up that their internet had to go through a hard line phone, which I don’t have. Once the service arrived and I saw the set up instructions, it was clear this would not work for me at all. I called to cancel and I was pleasantly surprised that they said no problem and didn’t hassle me at all BUT then I get my final bill and they charged me $ 200 for canceling (which they did not mention in my phone conversation with them. Such a scam. I was never even able to set up their service and cancelled it almost immediately and somehow ended up paying several hundred dollars.

If I could give a minus 20 or 30 stars I would. Am in the process of firing them. Customer service is so bad it’s like the don’t have any. I have bundled internet with DirecTV, DirecTV answers the phone… C– link puts you on hold for a long long time. Apparently they are horrible for both business and residential service. Businesses in certain areas have no choice but to deal with their crappy service, at least I can change to a different ISP.

Only because zero stars are available, this is the WORST internet provider I have ever dealt with. The speed cannot get any slower than it is, I have to call monthly to have them fix it, it is absolutely amazing that they’re still in business!!!

Don’t do it! Poor connection speeds, bad Customer service and ridiculous price hikes.

Misinformation. Misinformation. Misinformation.
When I set up CenturyLink online, they told me that I would get free installation over the Internet. Surprise! They ended up charging me $ 59.99 (or whatever it is they charge).
Secondly, when they came to set up, they were told we had already bought a modem; so they say, «keep this one [ours]. You won’t be charged for it anyway.» Surprise! I get charged $ 8.99 a month for «rent» on this modem that I didn’t need.
So I call and tell them I have a modem, so they promise to reverse charges and fix the issue. Surprise! I’m charged $ 8.99 again this month. I called the helpline, and all they said is that I am getting charged for the rented modem, because I didn’t return it.
I am just VERY annoyed that they keep misinforming us. It is like the left hand doesn’t know what the right hand is doing.