Campus Crossings – Star Pass

Regret the fact that I resigned with them after getting g screwed over so many times. First, my studio apartment when I found out was infested with carpet beetles and their larvae I asked to be moved out immediately and they made me pay $ 300 extra to move. Now it’s the issue with water flooding the apartment upstairs and into the walls. They never own up to anything and pretty much everything is your fault. They blame their residents, THEIR customers but the truth is they have terrible communication and management. They raised the rent and everything is still going down hill. This place will be lucky to go on for another few years, I’m sure someone out there will take legal actions again this rip off place soon.

Honestly, it’s nice to live here, the manager in the office are great! However, the office staff is horrible. They simply don’t do their job whatsoever. Just by asking for your package, they won’t even try to look for it. Then they send u an email saying that the stock room is full of packages that haven’t been picked up. It’s all because they don’t even try to look for it in the first place. They’re only there to do the most minimal they can. It sucks, but other wise the location and condition of apartment is great.

Run the other way.
1. location: middle of nowhere
10 min walking distance from Pima west.
2. incompetent office management
3. Run down, illy maintained.
4. Pricy: You could find better location for cheaper.
Move in week was chaos.
VERY Disorganized. Office staff did not know what they were doing.
They ran out of Key cards (later we found out these were required for entry/​exit from the complex) and told us to wait 2 weeks.
charged 12 months rent for 11 month’s stay. (11 months 4 days)
The office bathrooms lack toilet paper and paper towels.
Did initial inspection, the property is hastily built/​worn-​down, terrible condition.
There are cracks on the floor, water damage on the bathroom ceiling,
the faucets are loose and leaky.
The bug screen on the window is pried open
There was a large hole in the water tank of the toilet when we moved in.
about 8″ x 9″ in size
Could not use the restroom, was uninhabitable.
So when I needed to take my bowel movements, I did it in the office bathroom, and guess what, they were out of TP in all their stalls.
Had to sleep at a hotel due to uninhabitable conditions,
Maintenance came by and fumbled around to find the water tank because they didn’t know where it was.
Toilet was fixed within 48 hours.
No shower pole, no closet pole.
They still haven’t supplied those yet 2 weeks past move-​in.
Apartment management has refused to repair the large cracks and leaks in the bathroom because «loose faucets are normal» and «cracks and leaks are not urgent».
Trash isn’t very well organized. People sort of throw everything in trash bins.
They are almost always overflowing.
Squirrels in the trash area jump out at you, esp during morning hours.
This happened to me a few times. Startling!
There are also people rummaging through trash to collect cans/​bottles etc.
Property not well maintained.
An overgrown palo verde tree scratched me up at night while I was carrying groceries.
MOTH-​land. I have never seen such a grand diverse collection of moths lining an apartment hallways before.
Make your departures and arrivals fast, those suckers are not afraid of you.
They got in my ear twice!
Swimming pool is actually kind of nice.
If it weren’t for the numerous bugs floating around,
including dead cockroaches belly-​up…
and loads of pigeons. Saw a pigeon poop in the water.
Yikes.
Poop was still there a day later LOL
The buildings have cracks and chips everywhere.
Furniture is cheap.
There are cigarette burns in the sofa cushions and bed mattresses.
The cabinets are cheap and tacky. Peels off easily.
After grocery shopping sunday night,
I was locked out of the gate.
called apartment maintenance option 1 to ask for gate code.
They said they had none, only card-​key activated.
and they told me «its 75 USD» to have someone dispatched. is that okay?“
Heck no.
I told them its apartment management’s fault that the key cards didn’t get in on time when we moved in, and were told to wait 2 weeks.
and I will not pay the 75 USD.
Was told to wait 16 minutes… in Arizona heat.
10 min later, a car entered and open the gate,
so followed them in. We came home in once piece but all frazzled.
Called apartment maintenance option 1 and said that dispatch was no longer required.
Guess what… 15 minutes later a dude with a red shirt and gold chains shows up at the door knocking.
We’d be out at the main gates in front of the office if we were unable to enter the gates,
This place does not communicate very well.
Really thinking about moving back to the Foothills… believe it or not rent is more affordable there!

Second year here and already I am regretting resigning. First week of fall semester and the bigger shuttle was already «broken down». They have two shuttles one to use and one in case that one breaks down. Several times the shuttle has been packed, people sitting three to a seat, and on the floor. Those who don’t fit end up having to wait or drive. Oh and ac sometimes isn’t on. I will mention a positive note the shuttle drivers have been nice they are always friendly. Can’t say the same for the office staff. They are not always attentive.
I had a roommate change this year and I was gone for the weekend. I came back early in the morning, about 0630, only to find my apartment lock had been changed and I had no way to get in. I call the message line and waited for maintenance to call me back… never did. Finally 1000 rolls around and I call the office. The guy tells me yeah we have your new key here… um well no one told me they changed the locks! Thanks for locking me out. I’m not one that is quick to anger or make a big deal when a mistake is made but this place seriously needs to review how they do things and COMMUNICATE! I feel I should mention the garbage too, needs to be better organized. Usually every week it is overflowing.
The apartments are decent. Rooms are big and bathroom too.
Oh and BEWARE of the javelina late at night and early in the morning. They scared the crap out of me when I first moved in!

I lived here for 3 years while going to the U of A and it was horrible. The apartments are fine, clean, spacious, modern. But it’s the management, neighbors, location, and rent that is horrible.
They hire people who live on location but they are barely trained and rarely know the answer to the most basic of things. They do little to help when you have roommate/​neighbor issues.
And your neighbors are most likely going to be frat boys and soho girls who play their music load until 4am and management does nothing about it and the cops don’t come out to the boonies for a noise complaint. Also, the place is supposed to be pet free but tons of people have pets. And they are not even sneaky about it, walking them out in broad daylight (I have severe animal allergies).
Then the location. It’s in the middle of nowhere. It’s across from Pima CC but that is it. So you better have a car if you want to stay downtown late on the weekdays or even go during the weekends. Cause it’s too far to walk/​bike and you’ll spend a lot of time on the bus commuting.
They do have a shuttle that takes you to school and the grocery store on the weekends but it breaks down constantly, fills up constantly, and has a limited schedule.
Now as far as rent goes, super expensive. I get the place is like a mini resort but its not worth the problems and isolation.