Campbell Floral And Plants

Wow! My daughter sent me flowers today and when they arrived I received a very small arrangement of mismatched flowers just stuck in a vase. I sent her a picture of the «arrangement» and that’s when sh*t hit the fan! They were ordered through 1 800 Flowers and were supposed to be lily’s and stargazers. Not a one of these were in the vase. When she called the Campbell Floral and Plants to let them know that this was not what was ordered, she was screamed at and «F» bombed. A call to 1 800 Flowers has assured a replacement on the way tomorrow, but I mean really you rip off your customers and have the audacity to admit that YOU did the arrangement (it looked like 5-​year old stuck them in a vase) and you don’t know your flowers at all. BUT YOU DO KNOW HOW TO STICK IT TO PEOPLE DON’T YOU? While your at it, sticking it to people, may I suggest where to stick that hundred bucks.

I was in tears after the awful «customer service» of this florist. Downright rude, yelling, hanging up the phone on me because I was just in shock about what a horrible arrangement showed up instead of what I had ordered. I never raised my voice but was clearly upset and trying to let him know how important and special this delivery should have been but he didn’t care one bit.
Man, who refused to give his name, only wanted to argue about what his order said, asking me what I paid, attempting to base this on the quality of my order! Never once apologized, offered any resolution/​refund/​a new arrangement to the absolutely horrid flowers delivered which were nothing like what I ordered not even nicely arranged, just stuffed in the vase. It could not be more opposite from what I selected in every way. Did not have ANY of the correct flower types or even close to the appropriate colors. I offered to email him the photos. The man couldn’t care less. Screamed, yelled and just hung up again. I ordered through 1−800-flowers so had no choice and the florist obviously doesn’t care because 1−800-flowers inevitably handled making it right so this guy doesn’t lose a thing. But he will lose his reputation after all of these bad reviews including ones I’ve found on the BBB! Everyone is right. Surprised this place is still in business and has a satisfaction guarantee with FTD on their website shocks me. And an angry and miserable florist?! Wow! Here’s photos of what I ordered vs what was delivered so everyone can see the ugly truth.

Just received flowers sent from my parents in Missouri. They are for Christmas. My Mother was trying very hard to send something special as we are all sad we aren’t together this year. I texted her pics of the flowers and she is very disappointed! She said she paid a lot of money and they look nothing like the photo on-​line. Also, some of the white flowers on top are wilted… looks like they’ve been sitting in a hot car all day. What a disappointment… especially at Christmas!

WORST FLORAL SHOP EVER!!! If I could give this place 0 stars I would. Seriously I was amazed by how rude and unprofessional the staff was. I’m surprised this place is still in business. Do yourself a favor and take your business elsewhere.

DO NOT USE THIS PLACE! The first flowers my husband had delivered to me from here were the worst! The roses were small and brown on the tips. The entire vase was FULL of leaves, which not only looks bad, but is bad for the flowers. The bow (if you can call it that) looked like it came from the scrap heap of an alley cat. When I called to complain, the guy who answered was such a jerk! I didn’t want to hurt my husband’s feelings, so didn’t complain to him. My mistake. He ordered again for our anniversary and again, the bouquet is AWFUL!!! The roses are brown, one of the stems is completely broken and flopped over, the leaves are injured. When I called to complain, the guy was so hateful and mean. He hung up on me! When I called back and asked for the owner and asked if HE was the owner, he told me «It’s not your fucking business who the owner is!» I am so upset! These are not cheap and they look awful! I’m sad for my husband, sad for myself. Everyone at my work is disgusted by how they look and the treatment from this shop. DO NOT USE THIS SHOP!!!

My boyfriend ordered flowers through
which then fell to this location to deliver. They were already at my office when I arrived, but several of the roses were already browning along with some broken flowers. When I called to complain, the man on the phone told me «so what do you want me to do about it». I was expecting an apology and an offer to replace the bouquet but instead I was told it contained Daisies and they hold up well and that browning of outside petals is to be expected. I am still waiting for a call back to see «what they can do» but I cannot imagine ever wanting to purchase flowers from them again. Since then, I called FTD to complain about my delivery the next day (Valentine’s Day). They were very helpful and apologized and promised new flowers delivered. I have yet to receive them and calling back today (Monday, February 18), they contacted this florist directly while I was on hold. The florist seemed to claim that they lost the order and needed information sent again. At this point in time, I would just like my boyfriend to get his money back.

I would be embarrassed to have delivered flowers in the condition they were delivered! I saw the delivery man try to fix a broken flower as he took it out of the back seat of his car. Broken flower, very wilted pink mini roses and very wilted & browning daisies. I called FTD to see what can be done (since they were purchased via FTD). FTD said they’ll have florist pick up these flowers & deliver better ones. So I have to be inconvenienced for terrible quality of flowers! I called the florist & told him they were terrible. His smug response was, «Alright.» Period. No apology. Nothing. Terrible flowers by terrible customer service!