Boot Barn

Surprisingly rude customer service. As soon as my husband and I walked into the store, the sales associate approached us in a very abrasive manner. Seriously, like he wanted to fight us. He stood right in our path as if trying to block us from passing by him. It was so awkward. He asks us if we were looking for anything and we told him we wanted to check out the clearance rack, since it was after Christmas. The sales associate starts barking sales at us instead of just directing us to the rack then with a snide condescending attitude after he finishes with the sales, says «you probably didn’t catch that, anyway»… We ignored the rude interaction and continued to look around. My husband found some jeans he wanted to try on, the fitting rooms were locked, so we attempted to find an associate to unlock them for us. It appeared that only two people were working that night. The initial abrasive guy and then another person. BOTH Socializing, wouldn’t acknowledge us or offer to unlock the fitting room for us, when it was more then obvious we wanted to try a pair of pants on. Needless to say we just put the clothes down and left. We’ve shopped there before and haven’t received such nasty service. We’ll probably shop there again, because we do like western wear, just unfortunate to have to deal with poor customer service.

It’s been a long time since I’ve received customer service like I did yesterday at the East Broadway Boot Barn. All I was looking for was a pair of steel Toe work boots one of the employees Justin helped me out this guy was so knowledgable about what he was selling and went above and beyond really took pride in his job. It was a great shopping experience by all means keep this guy I could see him with his own store soon

Came to the Boot Barn to buy my very first pair of boots. Valerie helped me out. She gave me a run down on the different kind of boots and how they should fit. Every employee at Boot Barn was so welcoming. Great customer service!

Customer service at it’s best!
Been dying for a pair of cowboy boots forever but happen to be a little cheap so I found an amazing Groupon deal and my dream boots were mine. Trouble was I couldn’t get ‘em on! I went to Boot Barn and was greeted by Deanna. I told her my dilemma and that the boots were NOT from Boot Barn. She took me to the back of the store where she steamed and stretched my boots several times until they were perfect. She even showed me the old trick of putting a plastic bag over my foot to help slip the boot on.
Just to be sure Deanna had me put the boots on one last time to make sure they were OK. When I struggled getting in to one of them, Deanna offered to keep them and stretch them for several hours and let me pick them up the next day. I didn’t even buy these boots at Boot Barn!
Deanna is so in tune to her customers’ needs and is so incredibly helpful. I ended up purchasing some cedar boot trees, boot hooks and a boot jack. Who knew you didn’t just simply slip a cowboy boot on and off?!
While she worked on my boots i perused the store and not only do they have an amazing and huge selection of boots but they have clothing, hats and all kinds of fun stuff. The little kid’s section has adorable boots, clothing and toys.
I’m no cowgirl but I fell in love with this store.

I’m coming back for their «January Clearance Sale!»

When I decided to buy myself a pair of boots this year for my christmas, first of all I havn’t owned boots since I think 5 th grade, But yeah I was interested in finding a boot store that was close to home and had decent pricing. I went on the 23^rd and expected to have to do the shopping and deciding on my own. But the store wasn’t that busy and I was greeted upon entry and then the salesman was with me momentarily to go over the details for boots I was seeking.
I avoid buying shoes online (even though its less expensive) simply becuase you don’t get that joy of trying a new shoe on or making that last minute decision to wear your new shoes/​boots out of the store with you! I can understand that savings are important but soo is the pacing around and making sure your feet feel comfortable!
I wasn’t looking for boots that were fancy or that cost an arm and a leg, just some decent work boots that would last me in this crazy desert weather… I looked at some Ropers — Yuck! and some really expensive dancing kicks… well what i settled on were: Ariat Men’s Rambler 11″ Western Boots;
These boots were so comfortable I knew as soon as they fit I was going to buy them. The Salesman that was helping me agreed; they looked killer! so that was it and the boots were mine!

CRAPPY, SHITTY, AWFUL… I went into this location to buy some boots for my trip home to Colorado for Christmas on 12/​12/​2010 in the late afternoon, and could not believe how unhelpful these people were. For one, I am not a cowboy, but I do love cowboy boots. After waiting around for several minutes, and watching the staff look over at me, unwilling to help me, I decided to leave and found the exact same boots on
for $ 20.00-$ 30.00 cheaper, plus free overnight shipping. $ 546.00 later, I was happy to support
and will NEVER shop at Boot Barn again.