Best Western Plus Tucson Int’l Airport Hotel & Suites

okay, so this place is just awful, the rooms are not that great. however what makes this place a zero star worthy is the staff! so my fiancé and i came to tucson for business from san diego, first night in we drove from san diego to the hotel. once we got the lady at the front desk was very rude, we were so tired and and just wanted to sleep but she kept us in the lobby for 40 minutes waiting!(no other people where there), i dont know what she was doing exactly but she kept us. listen i understand if the computer isn’t working or something of that sort, but for the love of god dont be a an incompetent employee and keep people away from their room take care of it on some other time …
so after a much needed rest, the next morning i noticed that we where charged twice for our room. so i went to the front desk they said they would take care of it. after our 5 night stay the issue was no resolved… so i went again and asked to speak to the manager which they replied that she was in a meeting. so we got and apartment in tucson, and every day for three months i came in asking to speak to a manager and calling to please fix the problem to which they always replied «the manager is in a meeting» to this day they still owe me 65 dollars!!! the incompetence of this place is unforgivable !!! and unacceptable … i came to speak to them and always left my number which they never called!!! that is why i always had to go to the actual hotel in awful tucson traffic! please if any best western management sees this please take action even if i never get my money back please for the love of god fix this management problem and hire competence employees who dont give customers the runaround please!!!
dont let me get started about tucson, everywhere we go there is rampant customer service incompetence i dont know what is wrong with tucson but its just awful and the traffic is also terrible, i m from los angeles where there are more cars than people so why in the hell is tucson traffic just as bad!!!

I always love best western! This hotel is great and decent prices, also pet friendly for cheap! The rooms are very clean, bathroom is nice, beds are super comfy. Being near the airport and I don’t hear a thing. The girls at the front desk are accommodating and always nice. I am completely happy here tonight! It’s in a perfect location, if you have your own car you aren’t too far from the restaurants!

Clean, inexpensive, nice rooms, never seems to sell out.
We’ve stayed here several times even though it’s a little far from a lot of things. We’ve had a few glitches; three times now the room safe hasn’t been working, and this time our room had no bedding, towels, or soap – and the room they moved us to smelled like cigarette smoke, surprisingly. But overall, it’s a solid choice for an inexpensive stay.

Stayed 1 night after returning from a trip. Called for shuttle for 20 minutes before front desk answered. Arrived late and went to bed. In the morning I discovered a mildew covered, dirty shower. The shower floor still had foot prints from the previous guest. I found hair on the floor, back of the toilet, and in the sink. Except for the presence of clean towels, I would say the bathroom had not been cleaned. I took pictures as proof and they are available upon request.
I told the desk clerk at checkout and all she said was, «I’ll make a note of it».
100 degrees when I arrived and no ice in three different ice machines.
So-​So breakfast of toast and waffles etc.
Toaster was full of old crumbs and didn’t work.
Butter unavailable.
Was quoted the AAA rate of $ 79 when I made reservations, but was billed $ 109.
Most Best Western are excellent, but stay away from the one near the Tucson Airport.

Called to ask for a shuttle, requested a smoking room. Got to the hotel, checked in and requested a smoking room. Got to the room and no ashtrays. Called the desk to let them know the mistake and was told it was smoke free. Had she told me this I would have stayed elsewhere. Took my money, but very poor customer service. Not even an apology or offer to refund so we could go elsewhere. Will never stay here again.

What a wonderful suite!!! This hotel is very nice. Great room, very spacious.
The pool here is awesome… the jacuzzi is awesome!!!
The front desk staff is cheerful and quick fast check-​in.
The only downfall is there is no elevator to the second floor, make sure if you have a disability to state you need a first floor room/​suite.
Very quiet and relaxing.
Beautiful décor… soft beds and very nice pillows!!!
Convienient to the airport!

We’re in town for a concert and decided to stay here because the reviews were so awesome. Charming Two room suites offer a king size bed and pull out sofa, two 42′ flat screen televisions and more.
We will defiantly stay here again. Loved the room set up. Nice & clean and comfy. The grounds were beautifully kept. Staff is friendly and courteous, rooms clean, décor good, TV works, A/​C works perfectly too, i gotta have it cold to have a good sleep. Breakfast looked good and probably should have eaten here, but chose to head out early for coffee and breakfast at a local place, that was a mistake… See my next review for Buckboad City in Superior, AZ, beware, don’t eat there! I digress, back to the good stuff,
We recommend staying here. See my great pics!

By far the best best western I had ever been to! I would highly recommend this place! Especially for 69 $ a night!!!

Nice and clean and comfy. Thought being near the airport (and from outside in the parking lot I can really hear the planes) it’d be noisy, but quiet as all hell. Staff is friendly and courteous, rooms clean, décor good, TV works, A/​C works, nice grounds.
The breakfast consisted of the usual fare, including some mass-​produced but tasty cheese omelettes, some nice spicy sausage patties, and bland potatoes. Coffee was good. Quite satisfying, and a nice «restaurant» –like setting.

We’ve just completed a 10 night stay at this property. Where do i begin?
The rooms were amazingly clean, I’d love to say i was surprised by this but i’ve come to expect this level from Best Western Plus hotels.
The room is the standard fare for BWP and has been very comfortable for the whole period.
The a/​c was very quick to cool the room, though a little noisy, and the controls lit up blue which was a little off-​putting at night.
The pool seems to get sun most of the day, and is always a very comfortable temperature. The hot tub is a godsend after tramping round Pima Air & Space Museum for the day. The grounds are impeccably kept and all around the place are lemon and orange trees with the biggest fruit i’ve ever seen in my life. Very very pleasant.
The only real issue we had with the room was that the wifi signal was bloody awful, we were offered another room with better coverage but it was in the opposite corner of the hotel and not at all close to the pool, and looked out onto the car park. I can say T – mobile 4g connectivity is good in the area though.
The other highlight for me was the extensive free breakfast each morning, which included hot and cold foods such as sausage, egg, yoghurts, quite a few bagel flavours, various breads, pancakes, fruit juices, teas, coffees and hot chocolates.
Location for getting to Pima and Davis Monthan is ideal, a mere 10 minutes up the road.

Don’t ever work for this hotel, first off they have horrible management and second when you quit they don’t give you their paycheck you earned! So now just filed a claim with the state of labor since the owner in his own words doesn’t want to issue a new check because «They don’t want to PAY the stop check fee» yet im a single mom with two kids! Just so sad and so embarrassed I worked for such an awful company of bad management!

Comfy beds, free breakfast and covered parking. What a great deal. And free wifi that is reliable!

We had to spend the night here because our flight got canceled. They were very accommodating. I called from the airport and the shuttle arrived within minutes to pick us up. We had gotten meal vouchers from the airline. We asked the front desk about them and while they don’t have an on site restaurant, the shuttle service would drive us to a neighboring hotel that did. The rooms were clean. The shower was HOT. Even with the nozzle on cold, it was still scorching.
Overall not a bad stay, given the circumstances. :)

Clean, accommodating, welcoming. Great coffee in the morning. Rebecca, a manager, is lovely and gives an extra effort to make you feel taken care of. Occasional sound of flight taking off or landing but what do you expect? 2 mins from the airport.

This hotel was very nice. I hate stay on at hotels and in this case I was alone with my 3 kids and a baby. The lady at the counter was so nice and helpful. I want to say her name was Dee if I can remember correctly, but it was a long trip and I don’t remember. The room was clean, newly remodeled and the pool was nice. The free breakfast was great and price was perfect. I would choose this hotel over the other BW on Ina Rd. We only stayed at that one on the way back because it was near Cracker Barrel. This one was far better. Highly recommend.

We stayed here for 1 night during a road trip. Very pleased with our stay.
Likes:
+ Rooms were very clean & seemed new (so were the lobby & public areas)
+ Comfy beds
+ Dog friendly
+ Outdoor pool
+ Free wifi!
Dislikes:
— Continental breakfast — they have a cool automatic pancake maker, different yogurts, apples, oranges, different cereals, and of course beverages. The hot foods were almost inedible though (scrambled eggs, chorizo sausage, and hash browns).

Pretty nice place to stay. The beds are comfortable. Rooms are nice size. It is by the airport but 7 miles away from downtown. It is only about 4miles from the old Spanish mission.
The pool and courtyard area are very nice. The free breakfast is OK. The eggs barely pass for eggs. They don’t break any shells here. They use the bar for breakfast. So far only time I’ve seen it open. The guy at the desk says it closes at 10pm. No restaurant but not a far drive.
It’s also close to the Air Force base so you will see some planes flying low enough to get a good look.