Bear Canyon Mail Depot

I wish I could give the Bear Canyon mail depot people more than five stars! I have never had better customer service! They were friendly and helpful and even stayed late to make sure everything was the way I needed it to be! I showed up needing my gifts packaged and even had an odd shaped gift that needed an odd shaped box which they created for me! I couldn’t be happier and I recommend them highly! Thanks Bear Canyon mail depot!

I went here frequently to drop off packages for my business as the location was convenient. The first few times I dropped off parcels the employees were somewhat helpful but still didn’t give the greatest service. Over the past couple months now I absolutely dreaded coming in here as the customer service has gotten HORRIBLE. The employees don’t acknowledge my presence. I would have to stand around awkwardly while the employees would obviously seem very disgruntled and unhappy. I’d walk up to the counter and practically have to shout I have a drop off to get their attention. ALSO, I’ve had a total of 5 parcels go completely missing from this location in 2 months. Due to the lost packages I had no choice but to cancel my customer’s orders and refund their money. At the USPS this NEVER happened to me.
I’m totally done going here and I advise anyone else in my shoes to STAY AWAY!

This place has really gone down hill in the past years. The staff is extremely rude and did not even greet me while I was standing there to be helped. She was having a conversation with the other employee just about her personal issues. I asked if the letter would be mailed out today and she came back with a annoyed yes. I also had a bad experience with two letters I mailed out of there within days apart. They never got to the people I sent them to in Phoenix. When I called and asked for the manager that I was concerned the employee said that they never have problems like that and that they did nothing wrong and said that I needed to handle it with the cherry bell post office as though it may be their fault. In my entire life I have had only one letter that did not arrive to the location. It seemed suspicious that two letters mailed within days of each other never arrived. One of these letters contained two $ 25.00 gift cards. I learned my lesson to get insurance. So many new employees too, who do you trust??? I will never mail out of this place again!!! BEWARE!!!

I went in today and delivered most of my packages First Class. First of all, I don’t usually use this place unless I have to. Pantano is much faster and easier. Also, when I go to a REAL Post Office they put the tracking number they use for internal tracking on my receipt and call it a purchase ID number. When I went here I asked if I could get the same think in the form of the other half of the sticky. The lady said no and said I had to pay for them. Ok… I then asked if I could write them down. The smart ass said the same thing. When I tried to explain that other Post Offices put them on the receipt but she cut me off and said they’re inactive. Okay woman, I freaking get that. I put them in Amazon when I confirm shipment because it keeps my seller rating high. I tried to tell her put you could tell from her expression she wasn’t listening. Of course the owner walked up at some point as if a loud verbal altercation was taking place and gave a loathing nod. I’m not trying to shake these people down, just trying to get what I get from regular stations. Not impressed by the attitudes! Afterall, if it weren’t for customers they’d lose their contract. To top it all off, the lady carelessly sticks the ones with paid tracking to the back of the receipt. Thanks. I can’t tell which one is which by that. Not what I paid for.
Before this even happened I told her as she weighed a package that I’ll take Priority if it’s cheaper and she had to be rude while telling me it wasn’t! If they can’t do their jobs right and be at least somewhat friendly, maybe they should switch their contract to DMV.
Don’t care if they think they’re busy. I have no sympathy for contracted workers doing a simple job. There are WAY more stressful jobs so that isn’t an excuse for the poor bedside manner.
If you’re an online seller and you actually care about your rating, go to Pantano and use the Kiosk. You don’t get the First Class PIDs put at least the Kiosk isn’t rude to you.

We’ve used the Mail Depot for the past 3 years to forward our mail while we are traveling for the summer. They’ve always been very cooperative, helpful, and pleasant. Gina is our main contact, and she is friendly, courteous, and efficient. We can’t complain – and we certainly would if there was a reason to do so.

Let me say first off, I’m not related to anyone who works here/​owners, a paid spokesperson, not on medication and they do not owe me money.
WOW, you would think these folks beat puppies from the reviews. I’ve been here several times and have not had one bad experience. I found the gals that work here to be helpful and friendly. They have handled all of my transactions without incident and with a smile.
This morning, with a pretty big line of waiting customers, my letter got sent priority with a smile and a «have a nice day».
Don’t know about others, but I’ll be back, no question.

I have used this facility for the last two years to ship various packages for my business and for UPS drop offs for returns from Amazon, zappos etc.
today after taping boxes to ship ups, Bill the owner, approached me, stopped me. And asked me why I was using so much tape. He stated he made no money on UPS drop off packages and people excessively using tape cost him money.
I left the store and despite its convenience to my home will never use this business again. Bill, the owner was rude and apparently does not understand the concept of «cost of doing business.»
In contrast, I had used the FedEx office on Tanque Verde the their customer service has been excellent. I would highly recommend them. I also have used UPS store at Wilmont i. again there services exceptional. I would highly recommend either one of those. Stay away from this place if you want to be treated well.

This Mail Depot changed ownership sometime in the past year. I surmised that from the dramatic decrease in civility, customer care, and attitude in its employees, and then I asked one recently if it had changed ownership and she said it had. I visited this business twice in the past week and was taken aback by the lack of simple civility both times. Big change from the pleasure it used to be to visit this business before the new ownership. It’s fairly convenient for me, but I’ll now go out of my way to use other outlets for my shipping.

Only 1 star because 0 is’nt there
This place is horribly convenient for me its right by my house. Well im done i will never step foot in this place or give them any money the Old Bitties that work in here are so rude and obnoxious its ridiculous.
They charge on average $ 3-​$ 4 More per package and that does’nt include tracking numbers. I will drive an extra 15 mins to the UPS store on Broadway and houghton.
Whom-​ever Owns this establishment obviously does not patronize their own business because if they did they would shut it down and hire some customer service oriented help Have fun folks waiting in line to be treated like JUNK CAUSE I WONT