Banner University Medical Center – South

The pharmacy here is AWFUL. I don’t know how they can have such a consistent level of incompetence unless they’re ACTIVELY trying to do so.
Do NOT expect your prescription to be waiting for you. Do NOT expect your prescription to have been received. Do NOT expect them to call your doctor’s office to update a prescription. Do NOT expect anything to go right here. Do NOT expect to receive the same explanation twice for why they screwed up.
You have been warned.

Super friendly staff
I had an appointment here in October and it went very well.
All the staff was very helpful and friendly in person. Over the phone they are horrible but in person they are all great people.
My doctor office took about 10 minutes after check in to get seen and the staff was very professional.
Saw my doctor and got labs, and check out done very quickly with office assistants.
Great place.

I never really liked this place formerly know as Kino; hadn’t been back since my grandfathers passing, now it’s part of the UofA & seems as if they’ve stepped up there game.
My nephew was injured at his football game this was the closet place so we came here, I was extremely pleased with the process it was quick friendly & to the point!

Not demonstrating patient focus. Lots of UA policy. Waiting over 50 minutes from time of appointment.

I writing this for my wife as she is being treated for a possible kidney infection at this time. Since we are winter travelers and have no regular Dr. or office in Tucson this morning she went to Minute Clinic on Valencia and they refered her to the UAMC emergency services. She hit the jackpot with the care she has received. The staff could not have been better. The wait was typical waiting room slow but that is the only drawback. Thanks loads to ER nurse Jason, Registration Aid Mary, Dr. Daluca and everyone in Emergency they have been off the scale.

Worse clinic ever. I went there as a new patient having several issues. I live on the north side of town and was advised, the North Campus is not accepting new patients, so had to go to the south campus.
I was given a doctor who is a new resident. Doctor dagar was very nice and listen to me and my issues. Unfortunately, she was inexperienced with how things ran and led me into a 4 hour wait with two small children just to get a CT scan.
I was directed to the sign in office then advised they had to wait for an approval from my insurance. Waited 2 hours and was advised that I had to come back as they didn’t have records and to reschedule the CT.
I was told to do this right away I walked over to the ladies and they advised me that that information was incorrect and that they were working on the approval. So I waited there with them. 3 hours later I am still waiting. finally, 4 hours come and my children are getting fed up. I tell them I need to reschedule. the lady says but it’s cleared and to go sign in.
So I walk back to the office to sign in and was immediately told it was not approved and that they were incorrect. Had to walk back to the office again. she called and was advised that I was not approved and to wait. I told her she had a few more minutes and I was gone.
She finally got me in but she had to watch my children as I got the scan, though my doctor told me it would be quick and I could take my kids with, I was advised otherwise.
The doctor also told me I could get blood work as well but was not advised where or how. I found out later after I called that the order was already in and I could have had my blood drawn there but was not aware of this as I was new.
I was also advised by the doctor that she would personally call me with the results on the scan. She called me but I missed the call and ended up at an operator. I advised him that I had to speak with the doctor on result. He kept avoiding me at all costs and kept trying to make an appointment for me. I told him I did not want an appointment as he was just trying to charge me. He completely ignored my various request to speak with the nurse or the doctor. I finally got fed up and just advised to make me an appointment for 4 weeks out as the doctor wanted me to follow up.
Getting to anyone in that clinic is impossible I have tried to get to the doctor several times but the line just rings. There is no way for me to leave a message with the doctor or nurse without making an appointment. I have decided to not get the bloodwork and will be going to a separate Dr that has nothing to do with the U of A clinic.

These are the worst so called Dr. s on the planet. You are treated by nurses and the medical director signed off on the order. Most people think they are seeing a Dr. And they are not! What a scam. This should be illegal! My fiancé went in for problems she had major pain. They prescribed baby aspirin for pain! A prescription for baby aspirin! What a joke.

HUGE plus over UMC main campus is that they have private rooms. But we found the nurses/​aides etc to be MUCH less friendly and SUPER slow in comparison to UMC Main. The nurses spent a lot of time ‘chatting’ to each other. Discharge was SOOOO slow.

Best treatment I’ve ever had the nurses are very friendly my surgery went easy lots of attention definitely come back hear if I had a choice

This place is a joke. The emergency department is the slowest, most worthless part of the hospital. You’d think that emergency means emergency. We’ll emergency means here, how fast the lazy ghetto nurses get off the butts and decide to want to check you in. Never come back here again. This place has gone down hill, it used to be awesome when it was UPH hospital.

I really like my neurologist but waiting an hour to an hour and a half is ridiculous for a scheduled appt.

Wow! Mom was taken here by ambulance and so far, everyone so informative. More informative and thorough than any other hospital I’ve been to (and I’ve been to hospitals for procedures and ER 8 times since July). The staff to patient ratio is extremely ideal! They have checked her whole body to figure out why and what she is going through. Very thorough. Amazing! Impressed!
There were 6 residents /​interns that came in here. It’s a great feeling that all of them are on it trying to figure out why and what is going on, the cause, etc. Remarkable what they already know about her in such a short period of time, pulling up records from other hospitals, etc. The scans, tests, etc. Fast and efficient! Nurses are on top of it all. We’ll see how it all goes, she’s being admitted.

I’m usually a fairly understand person, but I don’t remember the last time I waited this long for something that’s going to take 5min to finish. I see no reasonable excuse to still be waiting 45min after the appointment was scheduled.

This place is so ghetto! It’s dirty and warm. Aren’t most hospitals freezing? We waited 10 minutes for the lady to check my husband in because she was too busy chit chatting with someone in the hall. Then she curtly asked if we were ready to check in. Um, yes, been ready for ten minutes now. Screaming kids everywhere. The only nice feature is the electronic monitor in the surgery waiting area. Let’s you know how your loved one is progressing through the surgery process. The University of Arizona should he embarrassed to have their name attached to this place. It is still Kino Hospital.

Worst hospital EVER!!! My mother was admitted after a slip and fall from a build up of morphine in her system. They kept her for 36 hours. They put in an IV but never gave her fluids. Had a physical therapist meet with her late afternoon and made her walk around to see if she was fine. Physical terapist determined that she was good to go, told the doctor who promptly signed her release. Nurse came in at 5pm, asked her if she had a ride home. When she didn’t they called a taxi and shoved her out the door. They were atleast nice enough to pay for her taxi ride home. The way hospitals treat the elderly is appalling.

I am here with my mother who is in for pancreatitis. There are so many things going on that have my family concerned for my mom’s well-​being that we are at the point of having her transferred elsewhere. We have been here for three days so far. The techs do not come around to check on her needs, and although there is a sign on her door indicating «Fall Risk», my mom has had help to the bathroom ONCE and the tech didn’t even stick around to help her back to the bed when she was finished. I can’t imagine what patients here must go through that don’t have their families by their sides.
Last night, my mother pushed the button to call a nurse because her pain had become unbearable. The call alarm was going off in my mom’s room for almost an hour before family members of the patient in the room next to us came to see if she was okay! They ended up finding a nurse to provide my mother with the pain medication she needed! I am so grateful to them for advocating for her care like that but we are afraid to leave her alone here another night so my father will stay with her tonight. The issue with never answering the call button has happened numerous times, even during the day with my whole family here, NO ONE comes to help and we have to hunt down the nurses ourselves. These are only a few of the issues we are experiencing, we will not come back to this hospital if it can be helped. My mom does not feel safe here =(