AT&T

Scratched my iPhone 5 when I took my phone in to have my SIM card replaced. And are extremely rude. Do not visit this store.

OK, three stars, bordering on two… we’ll see if I ever find need to go back.
I bought my first and only cellular phone here (an iPhone) about 16 months ago. They were quite helpful to be honest, but still, I left a little confused about what the actual bill would cost per month. Still, the rep was helpful, even putting the fancy cover over the screen of the phone. He also stuck with me until we were sure the phone was activated and until he was sure to show me some of the features of the device.
Fast forward to more recent times. I called to see if we could transfer my wife’s phone over to my account, creating a family account. I mentioned that her phone was currently on a business plan from her former place of work. «No problem» they said. «Just come on in and we will make the switch» they said. Needless to say, it was not so easy. We spent an hour there, ultimately to learn that they cannot actually transfer from a business plan on the weekend. Fine, but I wish they had told us that when we called in advance. Unfortunately, I think this is indicative of customer service training learning more towards the idea of «get the customer in to the store, then deal with their actual questions.» Simply put, I don’t agree with this business ethic.
Anyways, while in the store, I also noticed that the majority of the products available (cases, ear phones, chagers, etc), had no price tags. Really? A retail store that doesn’t tell you the cost of the products up front? Odd selling scheme if you ask me.
The store itself is very clean. The staff serve you with a smile, even when they can’t actually be of any real use. And the products carried appear to be well varied for the AT&T consumer.
In all honesty, I think this is likely exactly what any and every AT&T store across town would be like. This just happens to be the one closest to my home.