Arizona Victory Motorcycles

Stay away if you care about your bike. Purchased my bike here and frankly, loved my Victory. But over the past couple of years I’ve found the Tucson dealer to be pretty much incompetent and on more than one occasion, less than truthful about when parts would arrive and when the bike would be ready. «oh yeah, I finally got the part in and it’s in my hands. I’m taken me back and your bike will be ready Monday.» Call the Friday four days later and tell them I’m on the way to get it, and can tell its a mad scramble. Get there, and the bike has not been put back together properly. And this is just one of many instances. And this past time they actually managed to damage one of the saddle bags. I was furious when I got home and called them. Nothing! No call back. Didn’t send an insurance adjuster. No apology and Victory corporate was no better. A total fail and lack of integrity.
Walk in the place and judge for yourself. Look around and ask, Do the people running this place take pride in what they do? Based on what you see, would you put your ass out there on I –10 at 100 mph after the same people that keep a pig sty of a bike shop, put a wrench to your bike? Not me.

I’ve patronized Arizona Victory since 2007 and have been extremely satisfied with the service I have received. The staff is always helpful and treat you like family! For regular maintenance, I usually take my bike in on a short notice for the required services and am in/​out in short order. For the bigger issues, I’ve left the bike over a couple of days and my repairs/​maintenance are usually completed ahead of the anticipated completion time. I am extraordinarily picky with my bike and like to make sure that all my services/​repairs are perfect. This is very important to me, because I believe that regular maintenance is a huge safety issue. An improperly maintained bike is a disaster waiting to happen! I don’t usually trust many people with the handling of my bike; however, the staff at Arizona Victory have my implicit trust. Since they know me well, they are always vigilant for any potential issues and are always on the lookout for upgrades, which I may have an interest. I’ve always been satisfied with Arizona Victory’s staff and service; however, have found since Kris has been on board, their organizational efficiency has only become better! Thanks folks! Keep up the great work!

I heard great things about this dealership on several forums and decided to check out their website. I was amazed at their selection and the prices the were running were excellent (best in the nation). I worked with Kris, who is extremely polite and very knowledgeable. Kris and I hammered out a very sweet deal through emails and phone calls while I was deployed to Afghanistan, and the process was extremely smooth. They have an excellent program in which they will fly you down to their shop to pick up your new bike, and will even put you up for a night in a nice hotel nearby. I used this program and rode my new victory all the way back to Washington where I live. This made for an EPIC ride! They also offer a very generous military, police, and fire fighter discount through Victory. The shop itself has a huge selection of motorcycles, parts, accessories, and gear. The building is a little old and is in an odd location, but they are moving soon to a new spot which will be much more accessible and much newer.
Overall, I would absolutely recommend the great folks of Arizona Victory to any and all. About the nicest people you will find and almost CERTAINLY the best deal you will find. Get a Victory, you will be hugely impressed.

Horrible, horrible experience!!!
I love Victory Motorcycles. But stay the heck away from this place!
Customer service is horrible, expect to be ignored. EVERY TIME.
I had a motorcycle wreck in my 03 Victory in December ’12. Brought it to them for repairs, took them 3 months to fix it. Blamed it on not being able to get parts. Shouldn’t have been that hard. Then made me pay for the repairs before they were completed.
Decided to sell the bike. Against my better judgement, I consigned through them. They sold the bike, didn’t even tell me. I found out when I called two weeks after the fact. Then they refused to show me the paperwork showing me how much they sold the bike for.
Finally, they gave me a check for the sale of the bike, AND IT BOUNCED!!! And get this, they offered to write me another check after the fact…
Horrible, Horrible, HORRIBLE!!!
If you are interested in a Victory… awesome. But do yourself a favor and go out of town and find another dealership.