Alamo Rent A Car

No stars. Worst customer service ever and I am a frequent traveler.
Manager was rude and demeaning. Evidently never learned about customer service or how to think out of the box .
My friend arrived at the Tucson airport, rented a car, opened the car door, made sure the open door button was on, put her keys on the seat, closed the door to put her luggage in the trunk and the door was locked. Oops!
Went back to the desk and was told she would have to pay for a locksmith or call AAA as they had no keys. Very unusual, yes, but after being told that was all they could offer other than charging her for another car as well as this one, she complied and called AAA. The wait was over an hour.
I am a Tucson area resident and went to join her when she called as she was all alone in a dark garage. I asked what could be done because this is not how people in Tucson do business. We were told by the only helpful person on staff that she could have bought roadside assistance when she rented the car and they would have unlocked it themselves and given her a new car. Hmmmm… She was never offered the option!
Enter Mr. Manager. He told us she should not have locked the keys in the car in the first place and he could do nothing. We offered several alternatives since the manager who acted like an automaton had none. His only offering was to be more condescending.
We suggested, they void the contract, offer her roadside assistance for which she would gladly pay and re-​issue the contract as we had been waiting over an hour for AAA. Mr. Manger said he was not going to do that. The list of wrongs goes on but I have already written an epistle!
Oh well… I usually only write positive reviews but my personal advice is STAY AWAY… STAY VERY FAR AWAY FROM ALAMO TUCSON AIRPORT!!!

Conveniently located in the cute Tucson airport– the entire process was wonderful and exceeded my expectations! I travel for my work and car renting is generally where I get burned– I usually am disappointed. But this experience with Alamo at the Tucson airport was exceptional! Quick registration process, great car– a Veloster with 13 miles on it! The price was great the return process flawless and the people friendly– will use again!

One of the worst Alamo locations. I always use kiosk at Alamo locations and the kiosk was down. So i had to go to the counter to see someone. He was quite slow and tried very has to sell the the upgrades. I explained to him that i would decline all options so there was essentially no point in going rhrough them. However, he painstakaingly explained explained each option to me.
Once I was done with the torture –err– counter I was told to go outside to be assisted further. I arrived and it was not a choose your own car facility like most locations Chris looked at my paperwork and left before returning with a that smelled like stale smoke and bountiful aroma of febeeze. I informed the lot attendant that I am allergic to chemical deoderants such as febreeze. He rolled his eyes a s went off for to get another car. The second car had the same issues. Chris one again rolled his eyes a displayed visible frustration. I explained that I use Alamo so can choose my car.
.
I an now about 30 minutes into a 5 minute process.
I asked for manager with his condescending attitude. I eventually got a car but it was a crappy american car. I was also late for my meeting.

Terrible. Thought I learned my lesson long ago from this company. Car was 3 min late past their so called grace period and was charged an extra hour for the attendant slowness for checking car back in. Also they charge an extra fee if you use a mileage program to earn points on the rental. Why am I paying to earn points when I’m already earning points paying for each dollar of the rental? I would give it zero stars but Unilocal doesn’t allow that. Rent from another company, Nickel and dime for everything., never again rent from Alamo.

Alamo sent me an email asking for a review, so here goes! I’m probably in the category of a «professional» car renter. I rent a car most every week of the year for business and for the past few months have been using Alamo at Tucson Airport. My experience with this location and the ratings and feedback I’m providing are based on many months of weekly rentals — not just a one-​time experience or anecdotal information from someone else.
First, for the good things. For the most part, this Alamo location has clean and relatively low-​mileage vehicles. I used to rent exclusively from Hertz (just down the hall from Alamo) but gave up on Hertz because of their horrible cars (high mileage, damaged, smell like smoke), and because Hertz’s customer service at the national level is positively terrible. I had to deal with Hertz’s customer service and it’s nothing but a smoking black hole. The most positive thing about this Alamo rental location is that I can usually count on being put in a relatively new, clean vehicle and occasionally upgraded at no additional cost.
Now, for the things that knocked this review from five stars to three. First of all, there’s no way to bypass the counter even if you «check in» online. You’ve got to stand in the line, which sometimes moves at a snail’s pace while the counter reps go through the paperwork and hard-​sell repertoire with the customers ahead of you. It. Seems. To. Drag. On. Forever. Secondly, some of the counter agents at this location can be almost abusive with their litany of questions and «gentle warnings» intended to get me to buy Alamo’s insurance products. Even more annoying is that when I tell the agents that I don’t need their insurance because I carry my own, I have to endure the speech about all the things that my insurance probably doesn’t cover. Then, when I tell them that I have paid-​for, third-​party insurance from a major carrier, separate from my personal auto insurance, that pays primary and covers absolutely everything with zero deductible (including loss of use and administrative fees) they often don’t believe me and continue with their speech. Then the upsell continues when I’m asked if I want to upgrade to a more expensive vehicle (I already always rent a full size car, what do they think I want?). By the time I’m done with the check-​in process at the counter I’m worn to a frazzle.
My most frustrating experience with this Alamo location was this week, when the counter agent told me that Alamo was soon going to implement policies that would prohibit customers from rebooking a reservation at a lower cost (I rebook reservations all the time, as a way to save my clients money, since they ultimately pay for the car rentals). The worst part about it? The counter agent was either lying or terribly misinformed. I contacted Alamo directly via Twitter and was assured that Alamo had no such plans in the works.
The underlying problem with this Alamo location is that they obviously don’t take the time to get to know their customers. You would think that by now, with all my umpteen-​rentals at this location, that the Alamo reps would stop with the high-​pressure upsells and just get me on my way. Their computer system apparently has no way for them to keep notes on customers and there’s no way to bypass the counter.
Although I’ve rejected a few cars for excessive wear and tear, for the most part this Alamo location has good vehicles and excellent rates. That’s worth three stars in my book. To get above that, they need to fix the check-​in process and cut out the hard sells, especially for repeat customers.

I asked for their smallest car and they were about to give me a standard small chevy or something and then the guy behind the counter asked if I wanted to drive a Beetle instead. I accepted the offer enthusiastically because I had not driven one in over 20 years. For the same price I took the Beetle and greatly enjoyed the experience. Both Alamo employees I dealt with were kind, thoughtful and professional. All in all a terrific rental experience.

Expired registration tags on one vehicle, practically flat tires on another. That on top of never having the car I reserve. Used to rent from Alamo exclusively in the past. Never again. I suggest you avoid them as well. Unless you like micro hatchbacks or minivans as these are the only vehicles they seem to stock.

As we all know our opinions vary from experience to experience, this is mine. I was looking to rent a car for a week as my sister and mother in law were coming to town for a visit. Initially I had a reservation for Thrifty (a company I’ve gone through in the past), however the negative reviews accompanied by the fact the location was a shuttle ride from the airport changed my mind. So here comes Alamo. Compared to all the other rental agencies they offered the best price, $ 140 for a standard size weekly rental! Say what? I paid online, arrived on time to pick up the car, no lines and two agents just hanging out. Did not get gentleman’s name, but there was no pushy salesmanship, rather a quick transaction. Picked up a big jeep Cherokee and the vacation began. Upon returning I filled up and washed the car (as always-​common courtesy people!). Again, another swift transaction as «Buddy» the attendant was swift and polite. Overall I had a pleasant experience with Alamo! Thanks Alamo.
PS. The Tucson airport makes renting cars a breeze! A quick walk through the corridor, a few steps outside and voila!
Peace.love.unity.

We recently traveled from LA to Tucson for a quick visit with family. Found a great rate online and decided to book with Alamo and we are happy we did! Arrived at the airport and it was a quick walk to the counter where we were helped by Allen W. He was pleasant and professional
throughout the transaction — nice guy and very helpful on all fronts! Our car was well-​kept and clean. Our return check-​in was effortless. We look forward to using them again!

The Tucson Airport is a small office, but the staff is friendly and efficient. The only concern I have with this location is that whenever I reserve a car, the Internet tells me it will be one thing (a Corolla, for example), when really it is another (a very nice Chrysler 200 that has a tire-​pressure gauge issue). That isn’t so bad, except there is no local person to call when there’s an issue, just a 1 – 800 number that may or may not answer the question or allay any fears. However, the prices are reasonable, and the cars are usually pretty good, and the upgrade fee is not very high, so we’ve kept using them. The only thing I’d change is the way they try and add supplemental insurance, when really most companies have that anyway and it’s an unneeded expense.

I needed to rent a car for a weekend visit to Tucson. Internet searching indicated that Alamo had the cheapest daily rates and I found a promo code for a free upgrade.
I made my reservation online, and «checked in» to make picking up the car quicker. I was pleased to find no line at the Alamo counter. I was even more pleased that the employee did not try too hard to sell me the additional insurance I did not need. I was in my rental car, driving away just 20 minutes after getting off the plane.
Returning the car was even quicker, I was headed into the airport within 5 minutes. No exaggeration.
Alamo would get a full 5 stars from me, but the Camry I got was a little too dirty to warrant that (the center console was covered with crumbs). Otherwise, I was very pleased with my experience and will most likely use Alamo in the future if I need to rent a car.

Overall easy rental. Agent offered all the standard insurance and upgrades which I declined although he had me a little nervous stating the economy cars tend to shimmey on the highway. Just a little hard sell on the upgrades. It drove fine. Return was no more than 5 minutes.

Great service, very easy car return and very well marked location to find. I would use this company again when needing a car rental.

Excellent service and quick in and out. No hassle return either. Good selection of cars to choose from. Great prices! Friendly staff.

Rented a car at Tucson airport with Alamo.
Guess that will be the last time.
Pushy rental agent trying to sell me everything under the sun and cactus and than gave
me a crappy car with the ac not working well.
Returned the car and went to Hertz rental and had a lovely experience!!!
Will not be back to Alamo and i am an insider in their Alamo club.
So not good!!!

This is my least favorite Alamo… Always very slow and short staffed. It seems I always get the same Gal. I’m polite, by always asking how she is, and each time she informs me, of how tired she is. Really? I don’t find this very professional!!! And her tacky way, of making you feel like a your a fool, for not getting additional insurance, is out of line. I have plenty of insurance, thank you!
Her colleague’s are much more tactful. I know it’s their policy to take each customer thru their procedure, but come on.
Please Alamo, give the Gal a break, or retraining…

They were friendly, but hard sell the extra insurance, big time… at $ 25/​day. Wha?! Also, was told you have to pay $ 11/​day extra for additional drivers… even for business travelers. Budget does not charge for this. When returning the car, there was no one there in the garage. They had a key drop but we could not get a receipt unless we went inside to the counter. Well, no one was at the counter either. So went back to the garage and finally found an agent to check us out.

Alamo is a great option for car rental in Tucson. They have a good selection of cars and upgrades for SUVs at a pretty decent uncharge. In addition, they allow spouses to drive the car without tacking on additional fees per day.
The SUV we got was clean, reliable, and well-​cared for.
Dropping the car back off was easy. The employee was very friendly and got us on our way in no time.

A nice (limited) selection. The premium vehicles which are the newer ones are not able to be taken into México. Out of all the companies at the airport, this is definitely the cheapest. The staff is friendly when they want to be. Don’t expect amazing customer service because they’re usually one or two people manning the desk area. But they’re fine! The reps will always make it seem like they’re «hooking you up» with some amazing discount. Take it. They do offer AAA, Sam’s Club, Costco discounts. The insurance policies are tricky, it doesn’t include road side assistance or personal insurance. But protects the car.
What makes me continue coming to this location rather than others is because of their extended hours.

Alamo had no issues used a DAV discount with expedia. They had last minute deals.
No issues in rental, they advised of the standard upgrades, insurance, gas, but no issues when I declined.
Good location at the Tucson Airport, all the car rental offices at the airport are in a building east of the terminal with a parking garage behind. If you enter the airport it is after you drive by the terminal. (There is a back way, but complicated if you don’t know the area.)