Great Expressions Dental Centers Tucker

I concur with the other reviews. I gave 2 stars because I really liked the office staff and the 1^st tech who cleaned my teeth did a great job on my 1^st visit. She did tell me that one of my teeth that has a crown was measuring between a high 3 — 4 but told me things to do because she didn’t think it was necessary to do a deep cleaning. I know it had to be better because I flossed at least 2 — 3 times each day, rinsed with biotene mouth rinse and after a month my gum line around that tooth was no longer bleeding. I did that everyday up until my 6 mth check up so I knew it was ok. While waiting for the tech to come, I found out it was a different one from the last time. She took me back and had me take a seat, she took a look at my chart and had me open my mouth and said she couldn’t do a regular cleaning because I had to have a much needed and well over due deep cleaning. I immediately told her I wasn’t going to do that but would get a 2^nd opinion. She said I needed deep cleaning in 2 areas of my mouth and it should have been done a long time ago. I opted not to get the cleaning. They called me to followup with and estimate of hundreds and hundreds of dollars and I told them no thanks and I was going elsewhere. I went to Dental Care of Decatur, Dr. Gooble, and they applauded me on how nice and clean my teeth were. I asked if I needed to be concerned about the gum line around that one tooth or anywhere else and they said everything on the x-​rays looked great and the technician found 1 tooth with a little tartar but everything else was great! It didn’t cost me a single penny! Don’t go to this place!!!

It may be called «Great Expressions» but please don’t walk in with great expectations. I was forced to go to this dentist as my insurance was about to end and this place was the only one in a 30 mile radius that I could get an appointment and a lot of work done on the same day; I should have taken this as a sign, but alas.
It starts when you walk in the door. The décor is reminiscent of a funeral home. There is the business office manager, slamming the phone down every time she gets off the phone with an upset former patient/​victim yelling at the other staff about what an (expletive) this person is, using the patients’ first and last name.
Then the true horrors begin. The doctor «forgot» that he’d not used local anesthetic before giving me the needle to the mouth, despite me nearly pushing him off of me, he makes weird sexual innuendos to his pitiful assistant whom dutifully apologizes for him every time he walks out of the room, left 14 of a tooth that was supposed to be extracted in which later had to be removed, dumped filling all down my throat, and left an abrasion from an instrument that ran the entire length of the roof of my mouth.
I advised that I had insurance and was willing to pay $ 500 extra, no more. After it was all over, the lovely business office lady told me that «I didn’t quite calculate it right» and I owed an extra $ 35. No big deal. 5 months later I get a bill for over $ 140. I called to inquire. The same HIPAA violating nightmare picked up the phone. She said, and I quote «I fax a simple verification of your benefits but if it says something vague on it, we don’t call for any clarification». She was rude, unprofessional, and clearly not interested in resolving any issue. These people should only be working on cadavers because live humans are clearly too much for them to adequately care for.

DON’T GO HERE!
Brief synopsis: Wanted to do over $ 25,000 worth of work. Got a second opinion for about $ 1,500 worth of work.
Really wish I had read the previous reviews before going here. I went in for a general check up as I hadn’t been to a dentist in quite some time and walked away from the experience with a HUGE dental plan that I never asked for.
They refused to do a cleaning on my teeth saying there were problems with my gums and that they wanted me to see a periodontist. They then showed me their «master plan» for my teeth with a price tag of over $ 25,000 worth of work. They told me that I NEEDED to crowns on literally half of my teeth as well as invisalign braces ($ 5k with no insurance coverage) despite the fact that I had braces in the past. In a mild panic, I let them start dental work for crowns on two teeth that had never been fixed properly by my previous dentist.
They put temporary crowns on my teeth for the time being and told me it would be 3 weeks before my crowns were in for them to put on my teeth. They also changed their mind while I was in the chair and told me I needed to see an endodontist before they would put my crowns on.
After freaking about all they work they wanted to do I went elsewhere for a second opinion. The new dentist told me there was no need for all those crowns and that he could fix my teeth for $ 1,500. He also said there was no need to see the endodontist.
I called their endodontist to cancel my appointment and it turns out they were sending me to another branch of Great Expressions in Snellville. I called this location back and told them I just wanted the crowns put on and that I wasn’t going to the endodontist and they said that would work. So essentially there was no need for me to ever see the endodontist other than for them to make more money off of me.
Avoid this place at all costs. They are just out to get your money and don’t care about you as a customer.

On July the 8^th of 2014 I went by the Great Expressions Dental office located at 4500 Hugh Howell Road Tucker Georgia 30 084. I had a dental crown fallout and I needed to get it fixed. After the Doctor examined my tooth, he told me that the reason why the crown fell out was because of leakage. That the crown wasn’t sealed properly. I was also advised that the old crown was no longer any good and that I would need to purchase a new crown for over $ 1,600. When I informed the doctor that he was the one that installed the original crown and that I thought that I should get some type of discount since he didn’t install it properly, I was told by the office to wait in the examination chair and that she would come back to discuss it with me.
Well after waiting for almost 2 hours to get this resolved, the office manager finally came to talk to me around 5 o’clock. She then told me that they were leaving work for the day and that they would not be able to even install a temporary crown to protect the damaged tooth that day. She also said that they would also not be able to do it the following day because the doctor was going out of town on vacation for a week. Then she told me not to call them, that they would call me on Monday. That phone call never happened.
So I went to another dentist and brought the original crown with me. At the other dentist, I was told that there was absolutely nothing wrong with the old crown and that Great Expressions was just trying to screw me out of money. When I called Great Expressions asking for the x-​ray that they took of the tooth during the examination, trying to save myself $ 25 and avoid another unnecessary x-​ray, Tara with Great Expressions told me that they would email the x-​ray photo if I paid them $ 25. They kept trying to steal from me to the very end. These people are nothing but CROOKS!!!

Do not use this dentist. I have had my teeth cleaned every six months by another dentist with no problems. Yet, when I came here I suddenly needed a deep cleaning and several cavities filled. They refused to clean my teeth unless I forked over the $$ for the deep cleaning. Very shameful and unethical. Made me question the two cavities my son needed filled — again previous dentist had not found any problems. When I asked for copies of our x-​rays, I was told it would be $ 25 each. Don’t know how these people sleep at night knowing they are scam artists abusing the trust of their patients. Run away fast!

I concur with all of the reviews above. I would rather self-​pay and go to a «normal» dental practice than use an insurance/​dental savings plan and deal with this outfit. Plan to be given the run around in this establishment is all I can say. Well that is not all I can say… Run. Do Not Pass Go. Do not collect $ 200. Well you won’t anyway… you will be spending it. That is all.

If I could give this place zero stars I would. I, like others, was told that I needed a «deep cleaning». It’s true that I did need a deep cleaning. What I am upset by is the attitude and unprofessional manner in which the staff conduct themselves. I had bite-​wing x-​rays taken and the instrument that held the film in my mouth looked dirty. It was metal but had yellow rubber on it and the rubber had black streaks on it like it was dirty. When the technician would swap out the film on the instrument, rather than placing the film on the counter, she would throw it into the sink or on the counter. That just seems gross. The cabinets and cubicle where I was examined felt old and dirty. When the hygienist came to examine my gums and teeth she gauged them with a probe. She was rattling off numbers faster than I can recite a telephone number. Then the dentist came in. He looked at the X-​rays for about 30 seconds, picked up an instrument, scratched at my teeth for 30 seconds, and said I can’t make any diagnoses until you have a deep cleaning.
I decided to turn to a hygienist student at Georgia Perimeter college in Dunwoody. They have a clinic, so I went in. When they guaged my gums and teeth the numbers recited were very different from the ones that the original hygienist recited. The best part is that instead of paying almost $ 500 out of pocket, I get to pay $ 30. Yes I will have to make several appointments but it’s done right in a clean environment, by people that are more thorough than any other dentist I’ve ever been to.
Avoid this office at all cost!!!

Absolutely terrible experience. During the initial new patient check up I was told that I needed a non surgical periodontal deep cleaning and I was quoted $ 431.00 for the 50% my insurance did not cover. I told them it was not something I had the money for at the time and that I just wanted a regular cleaning. I made and appointment for my «regular cleaning» for the next day.
I went and they started their procedure. Since I had not been to the Dentist in a while I did not suspect that this was not a regular cleaning.
I got to the front desk to check out and they told me I owed them $ 431.00
I explained to them that I was only supposed to be there for what my insurance covered. They said I did not qualify for a regular cleaning and that I needed the deep cleaning.
This place took full advantage of me and the fact that I had not been to the dentist in a while since I did not have insurance. They upsold me on something I could not afford and then when I told them I could not afford it they did it anyway.
Please be careful of this office and others like it. They are not there for your health, but rather to rip you off.