Flames

I decided to have a gas fireplace installed and called a few companies in Westchester. I felt most comfortable with Mike at Flames and I am so grateful I did. Him and his team were excellent from beginning to end. I am a business owner and respect the professionalism that Flames offered. Hi highly recommend them!

I have used Flames several times over the past two years for my fireplace needs. I liked the family feel of the business and was never spoken down to.
I originally had Flames come to my home because I was getting quotes to have a gas fireplace ripped out and a wood burning fireplace installed. I was told by another company that there was no other way to do this process and the project would cost about 12k. I then had Flames come. The owner John came with his men and before they did anything he told me my issue was a simple fix… Have the plumber disconnect the gas and he could convert the gas back to the original wood burning fireplace my unit was meant to be.
John literally saved me 12k! While the other place never mentioned this option. I felt very grateful for John’s honesty that day and of course, it was great to have a wood burning fireplace.
I have had them back to clean my chimney and start up my other gas fireplaces and have not been disappointed.

STAY AWAY !!! These guys are liars and rude and threatening. The owner John is just plain crazy. He threatened me with Violence and bodily harm because I refused to pay him a balance on a gas fireplace that he ripped me off on. His company sold me the wrong product and refused to give me the one that I wanted. I can’t believe these people are still in business with a sicko owner that makes threats to customers who just want what they paid for.

These people are horrible and deceptive. Stay away from these people to any price. We would have never used them but used them after we bought the house since that was the company, which serviced the previous owner.
Here are a few things they did:
1) The original issue per Flames was that the outside vent was damaged by birds and it had to be replaced to get fire place to work. we paid $ 500 for this vent and they said they would come by within 2 weeks. They came 2 months later because the ventilation was back ordered. Once they installed the vent, they said they they needed to clean the fire place and start the fire place. Bernardo came by to clean the fire place for $ 250, and this was it supposedly. However, this was not it, Bernardo In His cleaning found major issues in the fireplace and had to remove a piping. This was not a big deal per Bernardo, because tomorrow he will come with his partner with and install a New pipe and they would fix the problem for $ 750. This was when had it and told them to leave so that we could get a second opinion.
2) The people we met through this business were not professionals, they did not know anything and they to kept calling their office for guidance.
2). Due to being a safety and fire hazard from the work Flames did, the certified company we used «Big Apple» fro. Queens who is certified in heat and glo products, said that they installed the wrong outside vent and did major damage when they removed piping inside the fire place.
3) Big apple from queens were fantastic in their professionalism and they genuinely felt bed from what we went through with this Flames.
4). I tried to obtain a refund for the wrong ventilation from flames and it was an impossibility. At the end when did not want to provide the refund, we dropped off the ventilation system at their door because they were away for lunhc on Saturday during hours of work.
I will make it a life mission in everything I do for these people at flames to, never succeed I. Ripping people off. Having 2 kids that are less than 5 years old, knowing the hazards and what can happen with these gas fire places if not properly installed is scary!!!
Remember they will sound great and they will promise the world, but trust me these people are hacks, hyenas, and an embarrassment to this trade and to the world!

I recommend going to a different fireplace store. The owners are rude and very unprofessional. They no showed to an appointment that had a 4 hour window. When I called they said one more hour and still never showed up. When the appointment was rescheduled the fee was $ 199. They never returned phone calls, it was me paying the bill not the owner of the house. When I called to complain, John the owner, he did not let me speak he just talked more and louder. It was a very unpleasant experience.

AVOID flames fireplace, you’ll be glad that you did. It has been my worst experience with a contractor. I hired them to install a gas insert into my fireplace. Mike from Flames came to my house and said there was only one model I could have installed. He assured me of how wonderful it would be. His workers were still here when I called his office to complain of the shoddy and dangerous installation. No return call for over a week. He then comes back to my house and says he can install a permenent fireplace. A few weeks later I see the bill, and I am being charged twice. He wanted me to pay for both units. I said I would pay for the labor as he listed it on the invoice, but why should I pay for the first unit if he had it. I then had an opening in my family room with gas and electric lines. After weeks of waiting, Mike would not come down on the price. I had to hire another company to install the firplace, And Flames still has my money and both units. Some business.