Shred-it

I used ShredIt in December to get some hard drives destroyed for my company. This was a bit of a logistical issue since I live and work in San Diego and the hard drives were located in Bend, Oregon.
I called ShredIt and Alyssa answered the phone and helped me out. She was super informative, very responsive, and awesome during the entire process. The entire process from scheduling, pickup, and certification of destruction was all coordinated remotely without any delays or issues. Alyssa was very professional and helpful.
Thanks for making this data destruction quick and easy!

I hate giving a bad review. I know there can be extenuating circumstances and can be very forgiving. However, it has been a week and 4 phone calls and we still haven’t received a commitment to pick up an overflowing secured bin. I was going to add days to our route but now I will find a better shred service.
This company is not responsive.

I talked to a sales man at this location and signed up for their service. I was told that the price is the same whether I get serviced once or twice a month, I’m paying the same. I started receiving two bills every month and was told by the company that the salesman was not properly informed and couldn’t offer me that price, it was per service, not month. They did offer to extend the time in between services and forgive the bills that were in question to resolve the issue, which I accepted. My very next bill has a surcharge on it for being 0.1 miles (10.1 total miles) away from the servicing location’s 10 mile radius. When I called and talked to Brian at the location he told me that this was a newly negotiated price despite having an agreement with me, they were going to have to start charging me this. I inquired that the contract I signed did not include this extra fee and I was given the customer service telephone number and told nothing else could be done by him at this time. He did state that I could offer to buy out the contract from them by paying for the years of service I agreed to in advance in order to terminate the service from them now and stop receiving bills. I would recommend you beware of signing contracts or using this company for services as it appears, from my experience, they do not honor what they agree to and put in writing.