Kershaw Knives

Kershaw is a great company. Not only do they make great products, but their customer service is excellent as well. Had a slight mishap while maintaining one of their products and lost a somewhat critical part. Called customer service and they immediately agreed to ship replacements parts. FOR FREE!
What a pleasant surprise. One of the best customer experiences I’ve had.
Great job Kershaw!

Brought them about $ 1500 (11 knives) worth of their cutlery, to restore «factory edge». 3 knives were returned with an edge that was significantly less sharp. One knife was rendered less than useful by the aggressive grinds they applied, and they opted to not fix a significant chip in a serrated blade (was told it wouldn’t hurt the efficacy of the blade… ummmm, BS.) WAS given the option of returning the knives for «re-​evaluation» by whichever, non-​knife using «brah» they had hired from a local car dealership. service professional? Pfft!!! Anyone would look at them and see the issue. I’m unimpressed. BTB, check eBay for over 25 pieces of shun cutlery at deeeeep discounts. I don’t want them in my knife case! If you’re gonna buy Japanese steel (it’s the best) buy it from Japanese folks, NOT kershaw. They may have started the trend but certainly haven’t maintained the pride or integrity that should back the company’ reputation.

I love my Shun knives that I bought at Crate&Barrel and WS. After having them for a year I found out I can bring them in and have them sharpened for free, I did just that. They got them all prettied up for me and I was in and out in 10 minutes with my freshly sharpened blades.

I recently purchased a knife from their online store, and am exceptionally satisfied. I have been a knife collector for over 40 years, and the Leek assisted opening knife is functional art: it is beautiful, sharp as an ex-​wifes tongue; smooth as silk to open; and a fine piece of equipment.
In addendum, I had a lot of questions about other knives, availability of color; handle composition; blade type; length; and etcetera, and Katie Walker was extremely helpful, prompt, courteous, and knowledgeable.
I highly recommend this company, this product line, and their personnel as among the tops in the business.
Thanks to Katie and Kershaw for an excellent experience.

I had my first uh oh with a Kershaw knife. One of my Pure Komachi’s snapped a handle off.
I drove over and showed them the knife. They had a replacement for me the next day. Sadly, it is not the same color but I understand they swap colors every year or so.
Turns out they also do free knife sharpening. I have two Shuns that really need it. I will bring those in tomorrow.

I have had a couple of their knives (Shun) for several years and only recently went to their annual warehouse sale.
This is a great company that makes several products worthy of you buying. I am a firm believer that a good knife makes cooking that much better. As any professional chef will tell you, you don’t need a full set of any knife just a couple of really good ones.
Regarding the annual sale, it is worth going to, they have it every year around the end of December. The deals on the standard knives are great but the deals on the close-​outs and other random sets are the way to go.
Beware though if you are able to go…
after standing in the huge line to get in…
after winding through the selection of Kai, Shun and Kershaw knives…
you will be hurting with how much you spent… but happy with how much you saved… and it is all about forward thinking.

I love this place. I happened to get a set of Shun kitchen knives when I got married. They’ve dulled a little bit over the years… still better than most knives. I took them to the warehouse and had them professionally sharpened. They are like brand new! I was in and out in ~15 minutes!!!
Also, they have a crazy warehouse sale every year after Thanksgiving. Amazing sales.

I give this rating only because i am very angry right now. i have 11 shun classic knives, i bought them because they are a good strong knife with a great warranty. up until recently they have decided to only sharpen 2 knives at a time, well i use my knives for work everyday and i only have the chance [do to work] to sharpen once a week, so i should have all my knives sharp in about a month and a half… just in time to start the whole process over.
2 knives r u kidding??? make the limit 5 or 10, 2 is a little ridiculous. if some one has 20 knives thats 10 trips to kershaw. u can chip them yes but who has time and y would u if u live here i portland. to this i say booooo kershaw/​kai/​shun!!!

The owner of a knife shop told me the Kershaw Whiskey Gap was the best lock blade he had for sale. I bought it and it has been rock solid and by far the best I’ve ever owned. It holds an edge for about 6 months with moderate use.

Great company. Fixed what should have been a non-​warranty repair under warranty.
Love this company. I will always be a customer!!!
WoooHoo!!!

I have the Shun Kajis and they’re by far the best knives I’ve ever used. And Kershaw’s customer service is equally amazing: I’ve sent in my chef’s knife twice for their complimentary sharpening service and both times I’ve received it back in less than a week! My only quibble? Their website could use some updating.

I needed a replacement part for my knife and submitted a request on their site. It was answered IMMEDIATELY! Excellent customer service. I’m so excited to have it fixed. And their knives are fantastic!