Batteries Plus Bulbs

Took iPad in to replace cracked screen. Picked it up and took it home, and discovered the new screen wasn’t glued in properly and the home button was raised leaving a sharp edge.
Took it back a couple weeks ago on warranty to fix both issues, but when I picked up today, button issue was not fixed. Clerk said they all go out that way and they couldn’t fix that unless they used authentic Apple parts. I said «not my problem, I want it done right.»
After 5 minutes of arguing… he basically saying «what you want me to do about it?», I asked to talk to the manager (who happened to be standing right there).
She was very gracious and asked me what I wanted them to do, and I said fix it right. She said okay, and I said I would be back in a couple weeks to pick it up.
Very poor service by clerk, good response by manager. Anxious to right another review in two weeks… Positive or negative… It’s up to them.
As for now, no more Batteries + Bulbs for me.
THEY FIXED IT RIGHT! Quality of work is now what I expected in the first place!
Karey, the manager, was very polite and respectful. Very positive attitude!
I have increased my rating to a «4» because they deserve it, and not a «5» only because of the initial experience.
Thank you, Karey!

WAY TO GO JOE! Absolutely the best service ever! So here’s the story, I drop my keys in a parking lot and the fob pops out of the key to my Honda Pilots. I need a new battery. I’m driving my three-​year-​old son home and he’s exhausted after only having a few hours sleep last night after being sick with a fever. I call ahead to batteries plus and ask them how their customer service is. Joe answers the call and rises to the challenge defines the needed battery needs me at my car in the parking lot. I’m able to buy the battery and he replaced it for me without having to leave my son or distract his sleep. Truly five-​star service awesome job Joe you got a fan and customer for life!

This place has everything and the prices are comparable to fredmeyer or Home Depot but have a much better selection and inventory. Also the customer service is much better in that they get the product for you rather than searching the store yourself trying to find or figure things out. Great service and they make it easy

Five Star Service
I am a gentleman «of a certain age». I am often treated like an idiot when I go to a store selling tech of any kind. The young man at the store this afternoon treated me with respect and a high level of courtesy — I REALLY appreciated his high level of professionalism.
I went in to get a new cell phone battery. It turns out that my old battery was still under warranty. He could have sim0ly sold me a new battery. Instead he asked me a couple of quick questions, found out that my battery was defective. He looked up my records, and the He GAVE me a new battery.
I highly recommend rhese folks.

I bought 2 aftermarket batteries for my makita the price was a little high but not higher than online after 2 weeks 1 failed walked in and out within 5 minutes had a replacement in hand no hassles Thanks

I bought an automotive battery (batteries plus Duracell) six months ago, and while doing routine maintenance such as oil, air filter and such I also inspected the battery terminals. The terminals were highly corroded which led me to remove the battery to check for issues and I found a crack in the upper portion of the battery. I took it back to batteries plus Tualatin to see about a replacement (it looked to me like a manufacturing defect), but was told «what are we supposed to do about it, the battery looks crushed?». After this exchange I asked for the managers number and was told by the employee that «it’s not like he’s going to do anything about it since it’s crushed». I left the battery with the terrible employee (I’d already purchased another from O’reilly auto parts, great customer service and warranty).
All in all a horrible experience, and it’s very obvious they’re not willing to stand behind their products.

I was having charge port issues with my S5 and grabbed a sweet charger for my extra battery and I just rotate them now.
The Tualatin spot was on point, helpful, friendly and knowledgeable.
Don’t hesitate to visit this spot.

We will never trust this place again.
Salesman sold us four expensive lithium «10 year» batteries a year ago. After only one year three out of four batteries died. When we took them back a new clerk (there always seems to be a new clerk – that may tell you something) refused a refund or replacement batteries. She had a new and incredible contention that when the package says it’s a «10 year» battery, that means that from the date of manufacture it could sit on a shelf for 10 years – she claimed that a 10 year battery doesn’t mean it will last longer than one year in its intended use, just that it has a 10-​year «shelf life.» That’s completely contrary to what the salesman said a year ago. I’ll never trust Batteries Plus Bulbs in Tualatin again.
Update: in June 2014 this business paid to settle a claim under the Oregon Unlawful Trade Practices Act, the consumer protection law that protects Oregonians from such practices as misrepresentations, by paying $ 200 which the consumer immediately donated to Oregon Special Olympics. The consumer didn’t profit at all from the bad conduct of this business but this time the business didn’t profit from its conduct either. Oregon consumers who get ripped off should exercise their rights under consumer protection laws.

I’ve been into this location twice now for harder to find batteries. Although they did have them in stock their sales staff was not very accommodating and their prices were on the high side. I only recommend coming here as a very last resort.

HEY! HOW ABOUT GIVE ME MY MONEY BACK IT HAS BEEN 6 MONTHS. I JUST WANT MY MONEY BACK.
My cell phone battery died, so I took it to Batteries Plus in Tualatin. The battery they sold me would not fully charge and heated my phone alarmingly. I googled my phone and saw that I had been sold the wrong battery. Now this is when things started to get interesting. My girlfriend had bought the battery on her card and I had paid her back. When I returned the battery she was at work so I had them put it on my card. When I attempted to use my card later that week it was declined. I went to the bank and found that my account had been closed for over a month due to inactivity. I returned to Batteries Plus and asked for them to resolve the matter. They said the bank had the money and they could not do anything about it. They also told me that there was no way to put money on a closed account. Gee, that is exactly what I was trying to communicate to them. Then the clerk that sold me the wrong battery in the first place walked up and repeated everything and said «that that can’t happen, your money is in the bank.» So, I drove back to the bank and the teller called them and told them that the account on the receipt had been closed since September. (On a positive note, I have found US Bank to be very helpful and understanding.) Now they want me to come back in when the main manager is there. This will be the fourth visit to this store with no working battery (they recycled my old one) and I am out $ 38.99. At this point the bank has suggested that I file a claim.
1. I want my money back.
2. I have driven out to Tualatin three times now and expect to have to go another time.
3. They treated me disrespectfully and condescendingly in front of my girlfriend and other customers.
4. I had to ask repeatedly for them to look up the transaction that I held a receipt for.
Update; they took my phone # and said that someone will call me and mail me a check. A few days later still no call.

Went into this place for the first time after our laptop crashed and would not turn on again. We were thinking it might have been the battery but not sure. We were told they would test our laptop battery and laptop charger for free which was great to hear. I walked in and was amazed at the friendly and efficient service I was provided by Brian. He tested my battery which we determined was low so before just selling me a laptop battery over $ 100, he put one in to make sure that was the problem. Even with the new battery, my laptop would still not turn on. However, the service he provided was one of the best I’ve ever rec’d. He was friendly and really wanted to help me! This place is awesome… has all sorts of batteries. It’s a great place with one of a kind customer service. Thank you, Brian!!!