Michael Kors

I used to love this store and its products. In three years I must have dropped close to or over $ 11,000 on Michael Kors Collection bags (2 Large Miranda totes, 1 Large Miranda messenger) and of course the ubiquitous Michael by Michael Kors brand. I believe I have more than 26 bags, 5 wallets, and a plethora of small leather goods. Also, two pairs of boots, two pairs of slip on shoes, a trench coat, two leather motorcycle jackets… you get the idea.
I made the mistake of purchasing an M by MK «McKenna» satchel in cornflower blue. On sale The first one that was sold to me (in NYC) was defective– so the manager on duty was kind enough to replace it. After taking it home– I realised that the cornflower will not work with my wardrobe at all. The hue is just not working with anything. Not even with the dark indigo denim I favour. The blue and gold is not a nice combination.
I asked for a consideration to exchange this bag for another colour or even more expensive style, but this store… no, this company is completely inflexible when it comes to exchanging items bought on sale.
I cannot even begin to put into words how offensive this is. After patronising this boutique over Macy’s (which will allow you to return sale Michael by Michael Kors) I get stonewalled about doing an exchange. I didn’t even ask for a refund– I just wanted something else.
I have since taken every single piece of Michael Kors I own and will be either donating it, or throwing it away like the garbage it is.
I will never set foot in a Michael Kors «Boutique» again.(I use the term boutique loosely here, it’s a damn store.)
Also, I will never purchase another Michael Kors item again.
Way to go. You’ve lost a client that at one time waited for each floor set with baited breath. Now, pfft… I don’t care. Time to get serious and go back to Hermès and Balenciaga. #michaelkors @michaelkors