Truckee Auto Mall

No pressure like most dealerships plus Kevin is the guy in Truckee who is locally owned and the only place in Truckee to get cars after his competition couldn’t take the heat. He has worked up quite a name for himself and lives up to it. It’s worth the travel to Truckee if you are outside the area, plus it’s a great town to see in general!

We used TAM to broker a new vehicle sale. Final delivered price was agreed, in writing prior to delivery. When it came time to sign the papers, the price had increased by over $ 1,000. The day of the transaction there was little hope to resolve the issue. After the sale, they dodged the questions, avoided answering our emails and offered multiple inaccurate reasons for the price change. After several weeks of back and forth, we gave up trying to get the issue resolved. It seems that either TAM or the dealer padded their sale at the last minute knowing that we had no choice but to accept delivery of the vehicle. If this was not the case, we gave Kevin many opportunities to provide a reasonable explanation which he was never able to provide. I would suggest that if you do business with TAM that you ask for TOTAL transparency of all fees and costs. They should provide a dealer invoice that matches your VIN number and also documents the broker fee. Its a real shame because we are local and had previously valued our relationship.
Update, problems continued. We had difficulty getting the vehicle title. We paid full price and didn’t get a title with the vehicle. We had to run down the title from the original dealer ourselves. The final insult to injury was that we used TAM to ship the same vehicle to the east coast via carrier. We paid a premium price to TAM, dropped the vehicle off at their facility and were promised delivery within 10 – 15 days. The vehicle took over 6 weeks to arrive. Seems like he charged a premium price and then used super low cost carriers who didn’t show up because they were taking other loads. Anyway, again terrible service.

Not sure how that previous writer had a problem. Many people I work with consider Kevin the only source for cars. There is wonderful transparency in all the deals. For used cars, he will find what you want at an auction, inspect it (important!) trailer it here, and sell it to you with a small fixed markup. Still a lot cheaper than one could do on their own and he has a good eye for cars (even has a very expensive gadget to detect repainting.) I am looking at his review as I just got off the phone from him and requested a car for my daughter.

I have used the Truckee Auto Mall to purchase two vehicles. The first one in 2000, was a 1988 Ford Expedition. This was a great vehicle and kept it until I sold it in July of 2012, with 160,000 miles. I had a great buying experience in 2000. I told Kevin what I was looking for and he went out and found a vehicle with more options than I was expecting and the same price.
The second vehicle I bought was a new 2012 Subaru Outback. I used the Truckee Auto Mall to find the Outback I wanted for a price I was willing to pay. I arrived at the dealership and signed a few papers and we were on our way. Another great experience.
I have found Kevin and the Truckee Auto Mall to be helpful and knowledgeable. No pressure. On both vehicles he was willing to drop the vehicles off at my house. Great service. I recommend the Truckee Auto Mall to anyone I hear looking to buy a vehicle and I would definitely buy from Kevin again.