PELL PLUMBING & SON

I have a vacation home in Truckee, and the water heater wasn’t working properly. I called Mike and not only did he call me back right away, he went over to the house and was able to fix it that day. He said he was already scheduled to be in the neighborhood and it required just a minor adjustment so he and didn’t even charge me for it. I will definitely be calling him for all my plumbing needs.

Mike came out the same day for a tankless water heater consult. His inspection took over an hour and he even wore booties to keep the house clean.
Mike discussed all faulty areas of the current tankless water heater setup and discussed all possible solutions. I was never made to feel stupid, or like I didn’t speak plumbing.
Definitely worth a call. His theories hold water.

Mike is great. Honest, reliable, efficient! He returns calls, arrives when he says he is going to arrive, and his prices are beyond reasonable (i always end up giving him extra as I feel he under charges). I live out of town and I always know that Mike will keep me up to date on any plumbing issues. I am in property management and I wish I had a plumber like Mike for my rentals outside of Truckee. He’s one of a kind!

I called Mike Pell this morning because I had a clogged toilet that I had tried unsuccessfully all weekend to unclog. He came by this afternoon earlier than promised and fixed the problem very quickly — no fuss! I highly recommend him for any plumbing issue and will certainly call him again if I have any plumbing needs.

A friend staying at my house in Prosser area of Truckee texted me on Saturday that the heater was not working. Air was coming out, but it was not heated. I called Mike Pell and asked him if he would be kind enough to check it out, even though it is not strictly a «plumbing Issue». Mike was there within an 30 mins and fixed the problem. Thank you, Mike!

My wife and I own a vacation rental home in Tahoe Donner. We live in the Bay Area. Being remote, it is critical for us to have home service companies that we can not only rely on and that respond quickly when guests run into problems, but that also are well educated and experienced in their line of business so problem are solved quickly.
We got Mike’s contact info from our HVAC guy, and had him quote a tankless water heater to replace our existing water heater. We also had two other companies come in and discuss the install and offer quotes.
It was apparent from the start that Mike knew what he was doing. He understood the issues that would make or break the install and ongoing running of the tankless unit. He took the time to explain options and pros and cons of each, and helped educate us so that we could choose the right unit and the right installation type.
Since the install the unit has experienced some issues, and Mike has stood by his work and made two free house calls to check and tune the unit to make sure it is running efficiently and correctly. Turns out the issue was an electrical one and nothing to do with the unit or Mikes work, but he still wouldn’t let me pay him for his additional visits!
Most important is that on a Sunday, with Guests in the house, when the unit failed to turn on, Mike was at the house in 15 minutes to troubleshoot and get the unit back up and running, discovering the electrical issue in 15 minutes or so!
I would highly recommend Mikes knowledge, and work ethic to anyone with a home in the Truckee area.
Andrew

If I could give Mike 7 stars, I would. He redid our water system and plumbing achieving exactly the outcome we wanted from a drainage and maintenance perspective. He stands by his work and is always available for questions following the project. He really knows his stuff!!! Living in the Bay Area it was critical we had a reliable plumber in the Tahoe area. I would highly recommend him.