Troy Ford

Recently purchased a 2016 Fiesta ST. Troy Ford gave me a fair trade in offer for my 2011 Fiesta and were able to work with me on the 2016 price. The salesman Michael made the whole experience unlike any other dealership I’ve been to before. Friendly, knowledgable and no-​nonsense negotiating made Troy Ford the only dealership I will be buying vehicles from in the future. 5 stars across the board!

I am very disappointed with my experience recently at Troy Ford. On Saturday, November 14^th my husband and I came into the shop to look for myself a car. Zach was our salesman and came out as soon as we got out of our truck and helped look for the car I had said I wanted. We took it for a test drive and I fell in love. The problem started as soon as we got in the car. Zach started off talking and asking questions about my husbands truck. He loved his truck… could not stop talking about it. From anywhere from the year of the truck to the boost to why he has it.etc. My husband answered all of his questions but kept trying to refer Zach back to me and my liking of the car. Zach did not care nor ask if I liked the car. nor did he really talk to me about anything I wanted. He was always talking to my husband about his truck. It was almost like he did not even want me to buy the car from him! We ended up leaving after I test drove it because we had to be somewhere, we told Zach we were going to Dave Arbogast and other dealerships and he told us «No.» I said yes, I would like to look more places. He said «no you don’t.» Okay then… Zach then offered us to drive the car around for the day and bring it back. That made me fall more in love with the car and I knew I wanted to buy it. but honestly not from Zach. He was so rude the whole time we were with him and just didn’t care about what I wanted or my experience. I would like to refer my friends and family to Troy Ford but not with Zach treating customers the way I was treated. And to top it off, Zach called me Monday morning. me thinking he was going to ask how I like the car and such. Nope– he called to tell me I needed to add my car to my insurance because he had to turn paperwork in. I said I will when I have time I’m at work right now, he said «do it ASAP» and that was our conversation. I am truly disappointed with Zach and my experience with Troy Ford. I emailed the owner on Monday and got a response from the sales manager saying they would talk to Zach and make sure he gets better training… I sure hope so.

So if you read my review on Dave Arbogast… this is where my sister-​in-​law went with her 10k to get a car. The salesman was friendly, and more importantly let HER pick the two cars she liked most, we wheeled and dealed, and she got what she wanted… I have gotten parts for my Windstar here too and while the prices are as expected for «unique» genuine Ford parts that I needed, they were always in within a day or two… gotta like that.