Sephora

Let me start out by saying that everyone who works here is incredible.
I’m the kind of person who enjoys shopping, but I do get overwhelmed quickly– especially when I feel like I’m being smothered by every sales associate in the store.
The ladies here are good at picking up those cues and can tell when you need help and when you’re on a mission and know exactly what you’re looking for.
I came in with the intention of buying 3 products today, and I left with 3 products. Not once did I feel like they were trying to sell me a thousand other things. Well done, Sephora, well done.
I did have a question re: one of the products I was looking for, and because the sales associate that I was initially talking to did not have any experience with the product, she directed me to another sales associate who was able to give me more information before showing me how to use the product on herself, and then on me.
I am a happy customer.

Sephora as a store gets 4 stars as a base. Great setup, easy to try, and easy to return.
I recently tried to return something without a receipt, and without a wallet (I’m not too smart after a root canal). The cashier was able to locate my receipt through the Beauty Insider database and even offered to refund back onto the credit card I used! Datamining in all its glory! Since it was a present for my mom, which I thought she didn’t want anymore, I just opted for the gift card.
Of course, my mom did want to exchange it, so I got the item and went back in line. Except, I was on prescription pain killers, so I grabbed the wrong one.
One of the cashiers helped me find the right one, and added another pretty, shiny thing to the order that my mom wanted… and also gave my mom a tutorial on winged eyeliner.
Talk about customer service! One of the workers helped my mom clean up her under eye and gave her advice about concealer. Seeing my mom happy, makes me happy. And when my mom feels pretty and doted on, she’s very happy.
Since this store is in Somerset, they get busy. Long lines on the weekend, but if you’re paying with credit, there’s usually someone with a handheld machine to process your purchase to speed things up.
The only con is that they don’t have a real clearance area like other Sephora stores. Not a huge problem, but I am a huge clearance shopper.

I love Sephora with a passion. This location is just amazing. The staff were so kind and helpful and gave great insight. I especially love Emily and Lucy here. Definitely recommend this location!

Love this store.
1. Great customer service. If you need a sample or a recommendation, someone can help you out. Need a quick makeover or lesson? They got you covered. Sometime have to maneuver around to get the right person, but overall — great shopping experience
2. Great products that they stand by with a great return policy — this is what keeps me coming back, knowing that they guarantee my happiness with a product
3. Awesome classes and events — their best kept secret
4. If you can’t find something in the store, have them order for you and it’s free shipping! Except «Lolita» lip stain by Kat Von D, that ish is sold out everywhereeeee booooooo!

I’m a VIB Rouge with Sephora so needless to say I’m obsessed and have been to a great many stores, but this one is one of my favorites. I’ve been here twice while in town for weddings. Both times I had a makeup application and both MUA’s did a fantastic job. They were SO attentive and really listened to the look I was going for and both times I was thrilled with my makeup. As a Rouge makeup applications are complimentary so I also appreciated that I never felt pressured to buy anything and that they were more than happy to make me up samples of products they used so I could try them again at home before committing. I even found two of my holy grail products (the Hourglass Illusion and Hourglass Ambient Lighting Palette) thanks to the MUA. Definitely a great store if you want attentive, approachable, friendly service.

I can’t believe all high marks for this store. yes of course sephora is great and has everything you’re looking for, obviously! The staff here on multiple occasions, has given me the worst experience. Either incredibly snobby and patronizing or completely steering me in the wrong direction! I recommend nordstrom for beauty. Not only do they carry more lines/​brands but they usually carry more products from the lines sephora already features. Plus the people that work the counters at nordstrom are much more helpful and willing to give samples as well.

5 stars to the store, and 1 to the staff. You have no reason to be snobby ladies, you WORK here. I may not be carrying the ugliest version of a Luis Vuitton purse but, that doesn’t mean I’m not willing to drop some cash on cosmetics. Also I don’t take makeup tips or advice from women who wear makeup like Elvira. Kiss Kiss Barf Barf.

I love Sephora for all my beauty needs. They have a wide range of cosmetics, skin care, fragrance, beauty tools and hair products. I usually frequent the Sephora in Ann Arbor, however I needed to make a stop and this one was close to where I was traveling.
I came in to pick up another bottle of perfume. The store was very messy and hard to navigate. As I was browsing through the different perfumes, the sales girl was very persistent. I explained numerous times that I did not need help, but she continued to interrupt the conversation I was having with my husband. How rude! This experience was frustrating, and ultimately I left the store without the products I needed.
Sephora is great… just not the Troy location.

I’m now officially a Beauty Insider! What does that mean? I dunno! I presume it means that the more money I spend here, the more points I’ll rack up. Ulta has a similar program, but here at Sephora it will be easier to rack up the points quickly because all their products are high end. However, not everything is pricey. I nab a ‘Fiber Optic’ glittery silver nail polish for $ 5.00. Yay, five points! They even wrapped it in tissue paper. CVS doesn’t do that! And the name of the polish color I bought is Hamstead Court, which I’ve been to many times. I guess it was meant to be!
While browsing, I absent mindedly sprayed myself with a flowery perfume. Later, a salesperson in Sur La Table complimented me on the scent. Now I want it, but I am back in DC, and probably will never know what I sprayed myself with since they probably sell over 100 fragrances.
I guess I’ll have to wander around my local Sephora because their slogan is «Where product junkies go to play.» Yes, I am a junkie in the making.

By far the best sephora I have been to. Not only do they carry most of the makeup lines (including Dior), but Elizabeth the beauty consultant went out of her way to match my sister and cousin to their perfect foundation color, provided tons of samples, and gave us great tips for makeup application (including tips for contouring). Did not feel pressured to buy anything but the products spoke for themselves (make up forever and Laura mercier). Honestly I would steal her for my own wedding if I could. Go see her!

The people here are amazing. As a man looking for a new fragrance I was treated 100x better here then at Macy’s. Plus they had knowledgeable input, listened to what I was saying about scents, and style, and really helped me find something unique.
The two girls that helped be were a total treat for the house that I sniffed, snorted, and critique different fragrances. I’ll for sure be back.
Guys, it’s ok to shop here!

I lost my luggage from LAX to Detroit and needed makeup for the night… one of the makeup artists gave me samples instead of making me buy all new sets. She was an ANGEL! I will be back when I’m not so frazzled! :)

I recently went to this location to get the foundation match done. You take off all of your makeup (eye makeup is ok) and they place a sensor on three different areas of your face. The sensor finds your exact color match. Next, the associate tries on the foundations that the sensor matched you with and voila, perfect coverage!
That’s what brought me here, but also the great selection of skin, hair, and body care. You can also find the latest fragrances and the staff is very nice. Don’t forget to sign up for a rewards card and earn points for those purchases!

I don’t even want to think about how much money I spend here. I used to have a Sephora Beauty card (or whatever it’s called). Now I am a V.I.B., which means I spend too much money here. ha! I am not mad at the V.I.B. status though. It came with several great coupons. I have to use them in 90 days, which feels like a bit of pressure. I’m pretty confident that I’ll use them.
Sephora carries just about everything I use for makeup and other beauty products. It can be a little overwhelming to choose a brand if you’re not familiar. I tend to stick with the brands I trust. I think they do a pretty good job of keeping the popular items well stocked. Staff is always very nice and helpful. If you’d like to try something, just ask! They might even be able to give you a sample.
With the beauty card, you earn points with every purchase. These add up for free samples that have different point values. I think they typically have about 3 or 4 different 100 point samples to choose from, and one «bigger» sample for either 300 or 500 points. I used to always pick something because I love trying new things. Then I realized I have all of these little samples everywhere that I don’t need. There isn’t a cap on earning points, so save them for something you really want!

I love Sephora. When I walk in this store I am like a kid in a candy store. This is my favorite store to go to for Make-​up and other beauty products. The staff are always asking and are willing to help you out if you need it.

Sephora. Enough said. Every girl’s favorite shopping destination for all things beauty related. I love this Sephora store because the employees are so friendly & helpful. They don’t pressure you at all for a sale. The store is large with a good selection of products. I would recommend everybody to stop by and get beautified.

Every time I walk into Somerset North this place calls my name .
If you can’t find it here, you don’t need it !
Great service, pick up a basket when you walk in the door and you are approached by the sales ladies for a soft sell. Only helpful if you ask.
The selection is great, some name brands and some of their own label.
The prices are OK if you know what your looking at and they have a great reward point system.
Only complaint… the check out register is in the rear of the store and you have to walk past all temptation again on the way out…
So look straight ahead and keep walking : —

I am a faithful Sephora fan. From the minute I walk into the store, my face lights up at the sight of shelves stacked with goodies that would make any product junkie squeal with delight.
I am also very loyal. Once I enjoy a positive experience, I continue to give a store my business. So when I needed to buy a lipstick /​gloss combination for a wedding I am in this weekend, I decided to go to Sephora after sampling a few shades at MAC in Macy’s.
I had to wait over 15 minutes for service — and that is because I found someone and asked her if she was helping anybody. For the holidays, the store wasn’t packed AT ALL. It is what happened next that bothered me. One girl helped me and couldn’t find a shade that looked good so she asked someone else. The second woman didn’t even look at me or ask me what I wanted but gave me a snarky comment when I joked with her that since I’m already brown everywhere, I didn’t want a brown lip color. But she pushed one at me anyway. Then she also passed me off to someone else. This woman was friendly but was clearly fed up that I didn’t find on anything I like. I can say with ease that I am not a pushy customer. I do not have to be satisfied. A girl like me can find things herself, so when I ask for help, it’s because I genuinely needed it. All three women left me alone and gave me sub-​par service — probably looking for bigger fish to fry. The third woman left me with some lipstick to try on but I put it down after she walked away and left. I returned to MAC in Macy’s and purchased a great lipstick and lip gloss.
From now on, I will try to find the few sales associates that have always been so helpful and kind to me. I spend quite a bit of money at Sephora throughout the year on gifts and items for myself. The service I received today was haughty, rude, and sad considering it’s the time of year when people just need help so they can get on their way.

Michelle, Joan, and Nicole are all experts on their product lines in addition to being helpful and personable. I highly recommend seeking them out for your skincare and make-​up needs. I have been to Sephoras in four states and a foreign country. This Sephora is absolutely my favorite.

I love Sephora. This one is decently stocked and you’ll be able to try most of the brands you’d need. I’d actually prefer trying on in the store and buying online though because their help leaves something else to be desired. I was pursued by a lady working the «back» who looked like she should be working the corner. Normally Sephora girls wear more makeup and they look fabulous. This one was frightening in the badly made up tranny way. I could see all her pores through her make up and her falsies just completed that man-​woman look.
So I was hesitant to buy anything she recommended. The next time I visited, one look at the hair on the ladies in Sephora cemented my try there and buy online theory. These girls need a style makeover worse than anyone who comes in there for advice. I’d recommend going to MAC instead for a makeover. I usually don’t comment on the help because it changes but for now, buyer beware.