Men’s Wearhouse and Tux

After reading the previous reviews I was concerned about coming here, I’m glad I did. We had the BEST person helping us, his name is Tj and he was so sweet and helpful. Although the place was super busy Tj was efficient, listened to everything we said and was overall very pleasant. Would definitely come back especially if he is there.

After my pathetic visit to the Men’s Wearhouse in Utica yesterday, I decided to give the Big Beaver Road location a shot. Boy am I glad I did! What a difference. This is the level of service I’ve grown accustomed to at Men’s Wearhouse. William gave great service and was very courteous and knowledgeable of his products. The store was immaculate and very well stocked. Great store, great service and an all round great experience.

I honestly like Men’s Wearhouse and have received good customer service at this location. However, if you are thinking of using Men’s Wearhouse for wedding tuxes do NOT give them your contact info until right when you are ready to pick them out. I gave them my contact info in February and they have called 1 – 2 times a week since then asking for us to come in and get fitted (for a summer 2016 wedding). It has become harassing to the point where I have blocked the number and they just call me from another number. While we had planned on using Men’s Wearhouse for our tuxes, their pushiness is obnoxious and seriously making me reconsider.

I saw some poor reviews for this location before shopping, but figured that my situation was too simple to have any problems… unfortunately, I found out that the employees here are, at best, uninformed and at worst, blatantly lying to their customers.
My toddler was chosen to be the ring bearer for my brother’s wedding, so I called about 6 months in advance to be sure I would be able to get the correct size and find out when I should place my order. The woman I spoke with was very helpful and told me to come in about two months ahead to try it on and purchase the correct size (since they don’t rent toddler sizes) and that alterations are included in the purchase price.
Fast forward 4 months and we go in, choose a tux, and was told to come back for alterations a few weeks ahead of the wedding. At that point, I confirmed with the salesman that alterations would be included – to which he replied that only a hem is included in the price. Ok… not what I was told, but I figured that would be the bulk of our alterations anyway. I’m sure you see where this is going… after wrestling my two year old in and out of his tux a couple weeks before the wedding, I was told that no alterations are ever included in the price. Now, if this had been made clear to me, I most certainly would have taken my alteration business elsewhere. After being charged $ 30 for something I was told twice would be (at least partially) included, I am very upset that this store was so dishonest with me. After complaining to two of the employees, I was told something to the effect of «too bad.» Definitely will never return to this location.

Really terrible service, really terrible. Being a woman, It is not every day that I rent a tux. In fact, the one and only time I have been in a tux shop was 1994. We called first so we would have some idea of price range. They said rentals started at $ 59.99. I wasn’t naïve enough to believe that tuxedo rentals hadn’t raised a penny since 1994, so I figured double that, $ 120-​$ 150 range. We go in, find a salesperson, tell him we are here to rent a tux for prom. He takes us to a counter, pulls out a paper, then just looks at us. I stare back until he says «do you have to match a dress or something?» They had two yellow ties to choose from. He starts checking boxes. I ask how much is the rental. He said $ 215. I said I could coupon. He said the coupon means nothing, the pricing already includes the coupon. I asked what he had in the $ 120-​$ 150 range. He pulls up the most tired looking rag of a suit with a smirk on his face and says just this. I said no, thank you, we will shop around. He said, «okay, but President Tuxedo just raised their prices.» I never even mentioned President Tixedo. He had such a poor attitude. We went to President Tuxedo, nice guy, same tux was $ 45 less, more color choices, but we weren’t done shopping around. As we walked out, instead of a jerk remark, the salesperson said if we come back he could work out a price with us.

After looking online to see a buy one get one offer, we headed into this store just to try suits on and get a feel for the quality at the $ 200 price mark. We were greeted right away by a sales associate opening the door coming in from his smoke break.
I noticed right away he was not clean shaven — but scruffy, and not in that GQ kind of way. Not so much a good impression.
As we came in another sales associate working the cash greeted us, introduced herself and measured my boyfriend right away to get started. We explained that there were 4 suits online we liked, wanted to at least try one on in this size and purchase all or order from within the store. She went right over to the size we were looking for and declared off the bat she didn’t have anything in the size or price we were looking for. To confirm his size she grabbed a jacket off the rack and threw it on him — We were interested in looking at other suits, but right away she started looking up on the computer on the ‘national database’ to see if there was ‘anything at all in that size and price’…she was unable to locate anything… started to feel like the impossible mission so my boyfriend opened up his online order on his smart phone and even gave her the sku numbers — the sales associate was like, oh then perhaps you can order them online, good. Never offering to bring the suits in. Confused, we finally asked if we could maybe try on a suit today laying out that we may be flexible on price a little bit. It was like the magic word… next came a $ 400 suit, the fitting room… but that’s where the service ended. Once he had the suit on… it wasn’t any buttering up or tailoring suggestions — it was well, yes or no?
While my boyfriend was changing, I could hear a group of sales associates in the back corner of the store goofing around and being rowdy — our sales associate disappeared — when she returned I asked a few questions about online orders, suggesting we may wish to order today from her since we had measurements etc. I asked about returns, and she seemed really unimpressed as that’s why they have so many mismatches, or all the orders are returned instore. We thanked her, and advised we may be back or would look a little more online.
Luckily as we were leaving she advised we go to K & G on John R and try it out. She warned they don’t have customer service or tailored sales like here at the Menswarehouse… but, if we wanted to search we may have luck. It was kind of like a tip to somewhere possibly good… but glass half empty.
Luckily, we decided to venture over there… and had great luck. A place to shop and actually take suits off the rack… try on about 10 of them… and purchase at great prices.
So… I guess… thanks, but no thanks. The sales lady tried… but, I doubt she really had the desire to get us in a suit at the price we wanted in her store. So she respected our budget and directed us to a sister company with prices we could appreciate.

Just like furniture stores, I have noticed a distinct lack of middle-​of-​the-​road options for men’s clothing. The city swims in low-​end options and screechingly pricey venues, speckled by obscurities filled with interesting clothes purchased because they looked great and quirky at the time but end up tossed out several years later because they don’t match the rest of the décor. I don’t want to settle on the cheap side for the men in my life, but nor do I want to refinance my house in order to get a birthday or Christmas present.
Mens Wearhouse sort of spans the tricky middle divide, but aspires to stand among the bigger boys. Calvin Klein and Kenneth Cole, two wholly respectable menswear designers, round out their house brand and a few others. You can easily find your rent payment slipping through your fingers while dapper servants of the consumerism gods aid you in the selection process. Just confronted by a rainbow of ties in dashing jewel tones made my fingertips itch and creep towards my wallet.
Come in here with a good idea of what you are after, and a fixed price point, or else the very well-​seasoned sales staff will soon part you with your money. They do a fine job putting together the whole package, braces and socks and pocket-​squares and all, once a fellow selects a sport jacket or you pluck a plum shirt from the cubbies stacked floor to ceiling. I expected this — I’m female, after all, and employed some of the same tactics during my very, very short-​lived stint in retail. The smoothest sharks operate out of Somerset, and the Troy store’s proximity captures some of the shoppers bound for the glass temples of fashion.
I will say this for Men’s Wearhouse, selection and sizing here are very good. Contemporary, classic, and a bit retro fashion all end up on display and I very easily selected pieces for my beau’s birthday without any serious hitches. On site tailoring fits suits. They are clearly very popular for prom and wedding rentals, so bear in mind if you’re in a rush or searching around for a source.
Good customer service interbraided with the sell, sell, sell nature of the business leaves me with a bad taste in my mouth and mixed feelings. Though I know it’s a store, the upselling diminished my enjoyment and I felt like I spent too much. On handsome pieces, yes, but next time I’ll be much more wary.