LensCrafters

Oh LensCrafters, how do I hate thee? Let me count the ways.
Wanted to have my lenses replaced. The General Manager, aka the Carnival Barker, broadcast everything she said with her megaphone voice, making it uncomfortable to be near, much less have my personally identifiable information announced for the whole store to hear. She wouldn’t replace my len$e$ $he $aid, becau$e they wanted me to get a new $prescription$, taking my time and money that I wasn’t willing to $pend. I’m willing to get new len$e$, but not when you’re trying to take advantage of me with bullshit rules that cost me more money, especially when I don’t need one. Will gladly go elsewhere, even if I have to wait a little longer.

Worst optical place I’ve ever experienced. First of all they cracked my frames (Ray Bans, argh) when putting the lenses in and wouldn’t refund me anything.
Secondly, both pairs of glasses I’ve gotten from them have had the coating peel off the lenses. I got better glasses and service for free on the Internet.

This Lenscrafters is at the bottom of the barrel in Michigan. I know because I’ve worked at the Lenscrafter at Briarwood Mall in Ann Arbor & Fashion Show Mall in Vegas back in the late 90’s/early 2000’s. Even when I visited the Oakland Mall location in 2009 to get a prescription filled, the doctor could not get my prescription right after 2 tries, and lab messed up one my lens. As a former employee you would think they would direct to an experienced sales associate, but they did the total opposite and even trying to show empathy to the new girl, the experience was unprofessional.
So upon returning to my new place of employment (where I sit in front of a computer screen about 10hours a day), I wore the glasses for about 3 weeks before my eyes were hurting. I couldn’t do to much to get them replaced because I was working in Afghanistan at the time. Lenscrafters of Oakland Mall even after 15+ years of service is still at the bottom… smh!!!

Horrible sales representative! Pushy ! Throwing glasses on the counter after I said I wasn’t going to purchase. Will never do business here again.

The optometrist and salesperson were very patient and helpful. They even ran through all scenarios (sale price vs. insurance, etc) to get me the best price on my glasses and prescription sunglasses. As advertised, they were ready in an hour.

Horrible. Terrible exam, pushy, demanding. Had to demand my money back. Called me a year later wondering why I wasn’t at my appointment! Idiots!

Yes, I purchased glasses from LensCrafters. I went to this location to ‘exchange’ a pair of glasses that somebody (*cough* pushy salesperson *cough*) talked me into believing looked good. Well, I realized they didn’t. The more I wore them, the less I could stand them. When you get enough blank stares from people you know and trust when you show your new glasses, you might have made a bad choice.
I took LensCrafters up on their 90 day return/​exchange policy. I know the stock varies a little by location, so I thought I would try this one since I was in the area. I went in on a busy day, but staff still tried to be helpful. The supervisor asked me what I didn’t like about the pair that I wanted to ‘exchange.’ She asked me to try them on so that she could see what I was talking about. She showed me some frames and then left me to look around. Some of the recommendations I didn’t like, but I’m picky (hence the ‘exchange’). I wasn’t that impressed with the stock. I didn’t see a lot of Vogue (one of my favorite frames). Ray Ban was kind of limited. There was a lot of Coach, Tiffany, Prada, and other designers in that vein. I did feel a little awkward doing the ‘exchange’ because the supervisor asked me a few times if I was sure about my selections. She also gave me her opinion a few times and then said ‘but you’re the one who has to wear them.’ That’s right, I am, so don’t push me in the direction of a frame size I’m not comfortable with. If you do, we’ll just end up back in this awkward moment, with me saying I told you so.
It took a very long time to find something that I felt comfortable in. No one rushed me, which is nice. I was avoiding going with black, but I ended up with black because that style frame looked the best and I was ready to raise the white flag. A visit or two to a few more stores and I would probably have had all of SE Michigan covered. I couldn’t get the glasses in an hour because they didn’t have my lenses in stock. I was told that it would be up to a week. That’s acceptable. I’ve waited about two weeks at other retailers. I have purchased glasses from LensCrafters in the past, and I will say that this is the first time that I have not been able to get my glasses back the same day. I said that to say that their claim to ‘glasses in 1 hr.’ isn’t a complete load of crock. I would have given more stars if this location had more of a variety in what I call the mid-​level frames, instead of the high-​end frames.

I had an incredible experience at this store recently. I have only been wearing glasses for about 3 years and I needed to replace my first pair and have an exam for a new prescription. My husband and I have used Macy’s Optical before in Oakland Mall (me once, him a few times) and we always had a good experience, but they have a limited selection of glasses as well as limited exam appointment times.
I made an exam appointment online (awesome and simple), and when I arrived early they got me started right away on pre-​exam questions, etc. Every staff member was REALLY nice and the facility was UBER clean. Dr. Vishawanath did my exam and it was really thorough and she took her time with me. I honestly felt like I went to an Opthamologist, not just a basic eye exam. I opted for the Optomap (extra fee) because it doesn’t involve dilation and it is a digital 3D map of your eye, optical nerve and macular. My mom suffered from Macular Degeneration so I NEED to be careful to have my eyes checked. (the best part is you can take the digital file of the scan with you for free, for future comparisons!)
I selected my frames and had my glasses in an hour. FOR REAL.
VERY happy, I’ll go back for all my future frames!