Jaguar & Saab of Troy

I bring my ten year old SAAB Aero to this dealership to get serviced. Top notch employees and service! Highly recommended!

I purchased my Jaguar out of State. I still get the white glove treatment at Jaguar of Troy. They also do a FANTASTIC detail job, especially a black car, as you know, is very tricky to detail.
Highly recommend.

I bought a Jaguar XK from this dealer and thought their service and sales process was quite good. The sales manager ensured a seamless transaction. Would buy more cars from this dealer. Also liked the service department.

Great people, I feel as though they have been more than fair to me in my many dealings with the service department. I actually own two Saabs and have taken them both here for years. Sue the service manager always and I do mean always puts the customer first. She has taken such good care of me over the years. Matt the service advisor has always been great (Nate his predecessor was wonderful also). I even brought them cider and doughnuts once because of how I wonderful was treated.

Techs are competent, but this has been my experience with most car dealer service department.
Labor rates are about twice that of the «normal» dealers. $ 115 an hour is a bit ridiculous.
Matt (one of the service advisors) is a good guy, it was hard for me to keep this opinion when he tells a customer he would suggest they should have their engine and cabin air filter replaced for $ 120 until you realize he is just the messenger…
Materials at your local autoparts store are $ 15 for the good engine air filter (WIX) and $ 25 for the good cabin air filter (also WIX, but the better one)… Add 12 minutes of your time for installation and you can see why these places are called stealerships.

Whenever I take my car in for service I am always treated with the utmost respect. The service is fast and efficient. I am given a loaner car and keep in the loop as to what is happening with my vehicle. I have no complaints and would highly recommend this dealership and it’s service/​repair shop!

worst service ever. dollar billed at every turn. convinced they made problems up.

AVOID this dealership (and possibly the other dealers in the Elder Automotive Group).
I was involved in a car accident in the last year, where my Jaguar S-​Type was rear-​ended. The damage consisted of the trunk, rear lamp cluster, rear body panels/​fascia and the right rear quarter panel. At the time of the accident, I was living out of state and only in town on business.
Not knowing where to take my car to be repaired, I assumed that the local Jaguar dealership (which also sells/​services Aston Martins) would ensure that my pristine car was brought back to showroom-​like conditions. Boy was I wrong. Here’s a synopsis of my experience with Jaguar of Troy:
1. Repair estimates at 4 weeks, fully paid by my insurer.
2. During week #3, the body shop service writer called to let me know my car would be done «next Friday».
3. At the end of week #4, not getting a call from the dealer, I inquired as to the status. I was told that they were awaiting one last part, and assured me that it would be «done soon».
4. Two more weeks go by, with no feedback from the dealer. Again, I’m told it would be «done soon».
5. Finally, after TEN WEEKS, the dealer calls to let me know my car is done.
6. I pick up my car, and drive it home. I look around and I find:
a. The trunklid was a used part, and had dirt, scratches, and tape residue emebbded in the paint.
b. The rear bumper fascia was also used, and had similar scratches & gouges thatr were just painted over.
c. The driver’s side D-​pillar was dull; you could tell this is where they attempted to blend the paint.
d. The trunk liner was melted. It appeared as if the person who welded the right rear quarter panel failed to remove the trunk liner.
e. The fitup of the trunk and right rear door was sloppy, at best.
f. The right rear tailamp was replaced with a used part, which was non-​functional. (The reverse lights and parking aid did not work.)
g. There was overspray on both of my rear tires.
h. Apparently, the welder also was careless with his stick and damaged the wiring harness to the right rear seat belt. I took the car in for an airbag light and the dealer found that someone had attempted to repair a melted wiring harness and did a less-​than-​stellar job.
7. Needless to say, I called the body shop service writer and had a few words.
8. I showed up at the dealer with the car, asking to see the General Manager. I was quickly shuffled off to the Body Shop manager, who quickly passed me off to another boy shop service writer.
9. The service writer told me he would take care of things, and that I should come back the next day, since he didn’t have a car available.
10. I show up the next day. No service writer. No car. I wait another 30 mins for someone to arrange a rental through Enterprise. (I have a Jaguar, and end up in a Hyundai.)
11. I pick up the car TWO weeks later, and find some of the blemishes resolved, but now primer is showing on the edge of the trunk lid and the bottom right of the rear fascia is really dry (as if no one wet-​sanded it).
Frustrated as all get-​up, I take the car and just live with the issues. TWELVE weeks I was without my car AND it’s just not the same. The car required a tweak on a frame puller, but yet no wheel alignment was done. I find this whole ordeal just sickening.

I bought my Saab across the street from Saab of Troy at Suburban Infiniti (huge disaster that I can elaborate on at a later time). Right after I purchased my new car I rushed across to Saab to have my vehicle checked out and make some minor repairs while still under warranty. The service team was great. I was able to make a quick appointment and I was treated really well. While I waited for the service to be done, I had a chance to chat with some of the sales guys and got to know the team a little better. I had to go back a 2^nd time a few weeks later for a quick check up and everyone remembered me and asked how I was doing. The guys that work here know Saabs and it’s nice to be able to go in and chat with people who share like interests. I look forward to my next oil change coming up in a month or so and having the opportunity to catch up with the guys here. As car dealerships are considered, this is my favorite one I have ever had the pleasure of dealing with.

I’m reviewing their service, I haven’t had the pleasure of purchasing from Saab of Troy — though if it’s anything like their service I don’t intend to buy a wiper blade from them, let alone a vehicle.
Basically, I’m not sure if their service department resists information, are just ignorant, or are outright shysters.
I had an issue with my wire harness this month, and was getting a number of electrical issues, so I took my car in to be serviced. Now, I bought an extended GMPP warranty with the car for just this kind of issue since my factory warranty expired many miles ago. I brought this up when I dropped the car off, and was told that *if* my issue was covered, then my quote of $ 200 (an hour per issue) would be adjusted to my deductible and I’d be on my way.
It took them the whole day to fix the car, right up til closing, so I didn’t end up picking the car up until this morning. I expected to be in and out as I had a dentist’s appointment and wasn’t expecting issues, as I’d had my car serviced via GMPP before and had no issues.
This morning they sent their shuttle to pick me up — although it was supposedly «right away,» I had time to shovel the entire walk and driveway while waiting for the shuttle to arrive. I live maybe five minutes from the dealership, and it does not take five minutes to shovel the drive.
When I arrived at the dealership, sometime in between yesterday and today, the service manager I had to deal with decided that we had not had the conversation about my warranty, and that they were not only unable to look up information about extended warranties, despite having done the same thing not 10 months ago, but had no idea who to call to file a claim.
I didn’t have time to screw around with them, so I paid full price for the repair just so I could get to my appointment, and returned afterward to get the matter completely straightened out.
I asked them politely to contact GM’s extended policy center and back out my original charge, so that the job could be billed properly. Immediately they were on the offensive, and they demanded I bring in all the paperwork and some sort of card from my policy, and I told them — repeatedly — that it should not be necessary and I would do no such thing. After going back and forth on this a few times, their staff stormed into the service office in a huff.
After waiting about 40 minutes, I thought I’d call GM myself just to see if I could speed things along a bit, because I really don’t care to spend the time waiting around at a dealership for something stupid. The gentleman at GM told me that not only should any dealership ever only need a car’s VIN number to file a claim, but that the claim had been filed and an authorization number had already been issued.
I walked back into the service office to see the service manager returning from the break room with a freshly-​microwaved lunch, getting ready to eat!
One of his assistants assured me they were «almost done» and would have my warranty repair drawn up. As we were wrapping things up, the service manager tried to tell me again that I should always bring my policy papers in when getting service, and was incredibly condescending about it. I told him that I’d spoken to GM and relayed what they’d told me, that *any* dealership should only ever need a VIN number to file a claim. He hemmed and hawed, and dashed off some BS excuse about how he’d been at other dealerships who’d had a «different contract» with GM, but I didn’t care to waste time arguing about it.
A few minutes later I was on my way, but frankly this was unacceptable service. I only hope that other dealerships do a better job than this, and if this is even remotely widespread practice, then I think I could attribute it at least in small part to the many issues GM’s facing as a whole. I can see how people wouldn’t want to deal with their dealers too frequently.
I can’t say I wouldn’t recommend these folks at gunpoint, but I think that is probably what it WOULD take to give these people any kind of referral. I’m looking forward to moving on from my Saab so I don’t have to deal with these jokers anymore.