Ford Jockular B MD

I’ve been going to Dr. Ford since 1991. He’s a very caring, knowledgeable person. I believe the problem (as previously posted by another reviewer) is not with him, it’s with «his» staff. There seems to be minimal communication between the front desk people and the rest of the world. The receptionists (every one of them so far) are horribly condescending, impatient, and rude. I’ve seen them roll their eyes while helping (??) other patients, giggling about others. Very unprofessional. Considering they are the first introduction many people have to this facility, it is a bad representation (you only get one chance to make a good first impression…). Additionally, I have never been on-​hold (when I call) for less than 8 minutes. Never. I should state that I’m referring to the Jordan Rd, Troy offices. It was so much better before they moved to this building. Basically, I’m giving only 2-​stars because of the reception staff, not the doctors. Although, the nurses call-​back could be improved. Takes forever… Personally, I would give Dr. Ford 5-​stars. Dr Elacqua 3.

I highly caution anyone from choosing Dr. Ford for their GYN/​OB needs. There is no communication with the patient in regards to notification of test results to explanation of procedures or the follow up appointments required. I was impersonally notified by mail about abnormal test results with pamphlets, no phone call. When voicing my concerns apologies went along with explanation that they needed to give me more information than most of his other patients. I was floored, responding that I am proactive in my health and well being and did not require to be hand held, only given all the facts in an appropriate time and manner. This office is completely out of touch with the importance of proactive and preventative treatment and severely lacks in doctor to patient relations and communication. I have made the first steps in leaving Dr. Ford’s office and look forward to having a more more involved, hands on relationship with my new doctor.