Bounce U

We were SO PLEASED with the 3^rd birthday party we had here last weekend! They took care of literally everything for us! From taking our coats to loading up the gifts into the car! When I booked the party they let me know they would be handling everything but I expected to have to set up to some extent or something… however from the minute we got there the «party pros» literally handled every detail! Rather than worry about decorations, details, and serving people etc, on party day we were able to completely ENJOY playing and celebrating with our daughter! It was absolutely amazing!
Our Party Pros Alec & Missy were phenomenal with the kids, extremely accommodating, and even came in to the bounce rooms to play with us and take photos. I seriously can’t say enough about how completely pleased we were with our experience there! I highly recommend Bounce U of troy!

I do want to be fair and start off by saying that this bad experience was my second experience; my first experience here was not so bad.
I was an attendee of my friend’s son’s 3^rd birthday party this past weekend. The start of the party was smooth besides the fact that the place smells like dirty socks and is not the cleanest (I do understand that most of these types of places are this way, so not the biggest deal).
The children entered the first bounce area, all went well. Our time was up and we were headed into the second bounce area and mid way through the power went out. Imagine a pitch black room with children all over in different bounce areas screaming in fear! This place DOES NOT HAVE A GENERATOR! Something you wouldn’t think to ask prior to planning a party there. The bounce houses are kept full of air that need electricity to stay full so then the bounce houses started deflating! Now, imagine your child in a dark room with a bounce house caving in on them. Very scary and traumatic to a 3 year old child. Finally the power came back on but we had to move to the birthday room for pizza and cake so children did not get their time in the second bounce area.
We go into the next party room and I get a highchair for my daughter, well the strap on the highchair was broken so I asked one of the staff members for another one. He told me that there are only two highchairs in the entire building. Well this boggled my mind considering that this was a child’s birthday facility so I mentioned the staff member that they may want to invest in a few more. His response was I should talk to management because there is much more then the highchairs that BounceU needs to invest in. So even the employees agree that the place is an unorganized disaster. Mid way through our pizza, AGAIN the power went out. I understand things like this happen but be prepared and have a generator in case of things like this happening. So we made the best of the birthday party and was getting ready to leave. In the lobby, as we were leaving I saw another staff member I am assuming a manager yelling at the employees. She clearly was qualified to manage others at the way she was treating them. They were asking what to tell other guests/​customers about the power and if they would get there money back, etc. and she was yelling tell them we will deal with it when the power is back on! We cannot do anything for anyone, things like this happen! I was shocked! Be a little professional especially in front of your customers!
Also, when using the completely dark bathroom with my phone flash light they were out of paper towel the floor was soaking wet with water which is very hazardous for adults and children!
Bottom line, they were not apologetic at all to my friends who hosted the birthday party there, they did not give them anything off. The only thing they offered was a free pass to come back and bounce in their smelly facility (which I got at the last party I went to). I would not recommend this place to anyone. Nor will I be planning any of my children’s parties there in the future.
Bounce U is need of new owners/​management and some Clorox Wipes.

We have friends that take their young children here during the week all the time.
So we’ve brought our slightly older children to play with them, and I have to say that they had a blast!
Even on the weekends when it’s very busy, there are at least a couple of teenage helpers running through and keeping the kids moving and having fun.
The only downside is that it’s loud — both in the screaming children sense (completely expected) and the inflation fans (which they’d have to put in another room and duct in the air to avoid).

Took the little one here for a «pre-​school playdate» i.e. open bounce per their website. $ 7 for an hour and a half. No charge for the parent (s).
One room with ~ 6 inflatables — all different for 45 minutes, then another room with ~6 different inflatables for another 45 minutes. One was a 2 – 3 story slide.
Teenager supervising loosely.
There were about 6 other kids there so we always had one inflatable completely to ourselves. Little one (2 ½ years old) had a blast.
Must wear socks.
Well worth the $ 7.