Wolcott Plumbing

Canceled on us three times and extremely rude and not helpful in the least. All we needed was minor warranty work on a toilet in our new house. I was informed that they just don’t do much warranty work. They prefer to do new construction. DO Not hire them ever. Worst plumer. Ever

My bathtub faucet was leaking through the recessed lighting in my kitchen. We called Wolcott because they were the plumber the builder used and our house is only 7 years old. They were out to our house within an hour of calling — so that’s a big star right there.
Dave The Plumber wore booties in my house and was very polite and respectful. Unfortunately, the troubleshooting process involved cutting out a section of tile and drywall that frames in my bathtub, just to find out that it was a bad O-​ring on the faucet. That wasn’t Dave’s fault, that’s just how troubleshooting goes sometimes. However, the O-​ring was a proprietary Delta ring that he was going to have to get from the shop and install.
Dave felt bad that he had made a mess of my bathroom and was having to leave without fixing my problem. He said that he had to charge me the minimum for a housecall ($ 90) but he wouldn’t charge me again to bring and install the O-​ring. However, when he called the dispatcher to arrange to come back today, she told him that he would indeed have to charge me the minimum for both visits. As he was leaving yesterday, he said he would talk with the dispatcher back at the shop and see what he could do.
Dave came back today with the right part and fixed us up. We ended up paying $ 140 for the 2 visits, which is ok.
Here’s a tip though: Wolcott does new construction exclusively, due to a non-​compete they signed when they merged with some other businesses. So if you have an old house with a plumbing issue, they’re not who you call. RE: the person with the out of warranty water-​heater: they may have blown you off because it wasn’t a new install and the person you spoke with may not have realized that they will indeed come out to service their own work, even out of warranty.
For best results, I recommend that you ask for Dave. He was pretty awesome.

Not very helpful. Once they figured out my water heater was not under warranty, they really didn’t want to help me, despite having put a sticker on said water heater with their number to call for repairs or service. In my opinion, their business is putting water heaters in new homes and they wash their hands of you after.