Tonkin Gresham Honda

No hassle to get the car I wanted. Tanner is the god of salesmen. He had most of my financing done before i ever stepped into the showroom and was super nice and attentive.
Thanks so much. Highly recommended.

HORRIBLE experience!!! I feel so bad for the sales people here!!! The sales manager has the tact of a two year old– and that’s an insult to two year olds. They don’t value your time, at all! We spent three hours being browbeaten before finally giving up. If you don’t value your time, like being treated like a piece of meat, and don’t mind rude grown men throwing temper tantrums in public– this is the place for you! For shame, Ron Tonkin, for shame!

DO NOT BUY! (ESPECIALLY FROM MARK) I recently purchased a 2015 Honda Civic from this dealer. It was my first, and will be my last purchase from them. My sales person was fantastic. Low-​pressure, easy to work with. The problem came with the sales manager, Mark. (closer, in their words.) I told him from the very beginning what my budget was and that I wanted to stay within that. During the initial paperwork I said I was «interested» in the clear bra and door sealants. «Interested» to him means yes, I want them. So those optional products that I was interested in were added to the contract with NO firm, verbal commitment from me. Signing the papers I failed to notice (admittedly my fault) the optional products were added on for a total of $ 2,000. I realized this the following day. I stopped by the dealership and spoke with the sales manager, who told me «you told me you wanted this, so it was added. You signed the papers» He told me I would need to reach out to the finance manager to achieve any resolution. I played phone tag with the finance manager for a week (who is a really really nice guy), who just informed me that he had a meeting with the GM and Mark, They agreed that since I signed the papers agreeing to the terms there was nothing they could do. Icing on the cake? I am required to have the products installed at their dealership within 90 days. So I have to go BACK to this hole. I wish I could drive my brand new Honda Civic right through their showroom. But since that would be a waste because I really do love the car, I’ll settle for burning their plastic license plate holders in the fireplace and telling EVERYONE I know (which is a lot, because both my boyfriend and I work in the automotive industry) to stay far far far away from this dealership.

Oh man, they tried really hard to sell us a car –I’m talkin’ the hardest I’ve ever seen anyone do anything. When we walked out resisting their high pressure tactics, their snazzy closer made snarky comments.
We are so happy we didn’t buy from them, we found a waaay better car for cheaper at Kuni Lexus of Portland — without the pressure.
Just because you need to meet sales quota doesn’t mean I’m going to spend 5 years paying off a car I don’t want, and it’s pretty @#*!ed up of you to expect me to. Seriously, how are these types of places still in business?

Amazing service, The staff is very friendly. The facility is very clean. Highly recommended, best experience ever!

So let me start off by saying I brought my leased 2012 Honda Civic in for servicing around July 2015. Great and timely service! Excellent customer service. Now mind you, this is the Servicing Center we are talking about.
Did not anticipate what would happen in the near future. My lease was due to mature October 2^nd 2015. Around August 1^st, I called Tonkin Gresham Honda and ask the receptionist who answered to please transfer me to somebody who can help me make an appointment to turn my leased vehicle in. At this time, she stated she was unsure who to have me speak to. She then placed me on hold. When she returned, she said she would take a message and have the person responsible return my call. Point blank, I never received a call back. A few days later, I called again. A receptionist did the exact same thing by taking a message and informing me somebody would call back. Once again, no one returned my call. Third time’s the charm; she was able to transfer me to somebody by the name of Jesse. Jesse acted like a friendly person on the phone. I explained to him my individual situation regarding my lease and that it’s due to mature 10÷2÷15. I also made it very clear to him that the reason I am turning it in is because I inherited a vehicle that was completely paid off. I am 100% sure I made him aware I was definitely not interested in getting into another lease/​sale with honda. After Jesse verbalized understanding, we finalized a date that worked with mine and his schedule. I am a health care provider and I am on call ²⁴⁄₇ in an OBGYN practice and this was a specific date (only date) I could gauranteed. We agreed on Sept 27 and made an appointment for a lease turn in with Jesse.
Beginning of September approached and being a first time leaser, I had a few more questions to run by Jesse prior to our appointment. I called 5 times within a 3 wk period; not once did I recieve a call back until finally I complained and spoke to a manager. I was finally transferred to Jesse, who answered my questions and prepared me further for the material I needed for the lease return.
Sept 27^th finally approached. Having had this appt now since beginning of August, I figured this would be pretty easy. I showed up with my boyfriend and was greeted by a man. I informed him that I had an appt with Jesse for a lease turn in. After looking at me with a curious look, he had me wait in the lobby and brought over a manager named Jeff. Jeff asked how he could help me. I explained once again to him my appt and the reason for my visit. At this time, Jeff looked at me with the same confused face. How dare I be here to turn in a leased vehicle! ! Anyways, he attempted to explain to me that he knows absolutely nothing about leases and the people who usually handle them are not here today because they don’t work weekends. He then further interpreted to me that Jesse is a salesman and does not deal with leases. He made me aware Jesse was NOT EVEN IN! HE WAS OFF THAT DAY! Really! I had this appt for 2 months! And even called to confirm! At this point, I got a bit pissed off (because who wouldn’t after all of the poor service and bad communication that obviously happens here at this car dealership). Jeff stood in front of me pretty much telling me there was nothing he could do for me. Not to mention, he was literally chuckling in my face (probably out of complete embarrassment; or maybe it was his way of coping with discomfort). The laughing was very offensive; especially considering I planned this 2 months in advanced taking into consideration the incredibly difficult schedule I have. I left enraged and called other Hondas in the area. I found another Honda; Ron Tonkin Honda on 122^nd and Stark. Over the phone, I explained the situation to the manager Jason. He couldn’t believe all I had went through. They told me to come by and they would help me. They did in fact honor their word and I was in and out within 20 minutes!
I advise never to go to this honda dealership. They are rude and have absolutely no consideration of other people.

We made it clear from the outset that we would want our mechanic to inspect the car before buying. Our sales guy said that was fine but insisted on riding along. When we got there, sales guy would not allow our guy to plug in a diagnostic unit or even put it up on the rack.
Needless to say, we walked.

I purchased a 2005 Jeep Wrangler Rubicon from these guys. You would think they would inspect their used cars first, but they don’t. What a fool I am for not inspecting it better myself, because as soon as I got it home I found out the rear main seal was leaking.
Really nice… 19k for a car with a blown rear main seal!

We came in here as the staff seemed friendly. We came back only to be caught up in a string of bait and switch techniques. They basically hid the car we were looking for saying it «sold» in the hour and a half we went to get our trade in. Not before driving me to the store in 122^nd and making a weird show of it not being there. I’m glad we weren’t stupid enough to buy from them and hope that you aren’t either.

Not once but TWICE this dealership has pulled the old «bait and switch» on me. Ridiculous.
I have been looking for a Honda Civic for about 2 months now. And I’ve seen on two different occasions the exact car that I want on Craigslist from here at Gresham Honda. Called the dealership gave them the stock number of the car that I want. They said to come on down and drive it. And what do you know, I get there and the car does not exist.
Not to mention the old doucher sales guy pissed me off right from the get go. And almost got himself knocked out. Take a hint if a customer doesn’t want to talk to you, then leave them alone.
I hate this dealership and feel sorry for anyone who attempts to purchase a car from these bumbling idiots.

Be careful, be very careful. I bought a car at Ron Tonkin, the add said Prius 4, after some reneging on what we had agreed to, Ron Tonkin did install the heated seats that should have been in the car. I was informed at another dealership a few weeks later, that I was sold a Prius 3. Even after informing them of the «mistake» they never offered an explanation or apology. They did however, with the assistance of a lawyer pay up!
Totally stupid on there part. An apology would have been nice.

Sold me a used car… 2010 so not old… but the brakes are going out and the price was switched to a higher price than agreed on. I am glad I just didn’t sign and take their word for it. They added $ 1700 to the price? Think not. It’s my fault. I signed but now I have the hugest regret ever. I’m sure it will be dead in a year… just… beware. I dealt with Ben… I’d advise to deal with someone else… or better yet a different company no offense but I can’t believe I got hosed by the famous Ron Tonkin… they gave me their word the car was good. Just took it on the freeway instead of their test drive route and it isn’t what I was told… a stable good car. I got a good rate but they messed up on the paperwork and financing too. They had ME fix it and drive around town to get the cosigner s signature when they should have wasted their time fixing it… but they let me waste my day. I’ll never go back. I’ll try Dick Hannah next. I would count on what you hear… Ben told me it was a great car. Thanks guys… screw someone over that is on Social Security. That’s always kind…

Had one of the worst business transactions of my life here. I was stunned at the wildly unprofessional behavior I witnessed, and quit frankly, terrible customer service. Please avoid this place if you’re an educated or savvy customer — the response the minute you start asking questions is passive aggression and name calling.
I have NEVER been treated this way by a business.

So we stopped in to check out the boilers. Pilots in particular. There was only one we had the berries for but they don’t really like cash, or so it seemed. We bumped gums a damn long time with Jeff but he wanted to play the go to daddy game and feed us the bunk. You know how car dealers are in the city, all cut from the same cloth. Jeff wasted a lot of our time and finally brought out some greaser who called himself the boss. The so called boss of bosses ran his mouth a lot and when I asked him to put his words in writing he refused. What’s wrong with this picture? Looked like gyp written all over the whole deal. We took it on the heel and toe before they mugged us. Don’t waste your time here.

I haven’t had a better experience ANYWHERE in the Portland Metro area. I was in and out while taking a lunch break (unlike a whole day wasted) and feel very taken care of. I recommend talking to the Internet Sales Manager, Don Roessel. I did nearly everything over email and came in to the dealership to sign paperwork and have my trade appraised. I’ve very happy and I’m looking forward to many happy years with my new Honda Accord!

So I went with a friend today to look at a used car, he has very little car buying experience and I have a lot so I was hoping to lend a helping hand. The sales person that was helping us was very friendly, at first. My friend said no less than 3 times before we even took the car for a test drive that he would not be driving a car home today because he wanted to drive the same car but brand new (this was not a Honda that we were looking at). Got back from the test drive and of course they want to make the sale so we talked some numbers, the price was alright but my friend really wanted check out the new one still as he’s never purchased a brand new car. After the normal hassle and haggle our sales guy was getting quite grumpy that my friend wouldn’t purchase the car today, he wanted forms signed and to send us out with that car badly, they did seem eager to continue dropping the price but when you are looking at a 1 yr old car with twice the mileage it should have, of course they want to get it off the lot.
Long story short by the time we left the salesman was getting to the point of being rude about this transaction. Even though this was not a car for my own purchase this experience has turned me against a 2^nd Tonkin dealership.